Driver Self Service

1. STIB Driver Self-Service Using STIB kiosk integrated with SAP Portal, SAP HR and third party system Benoit Tilmant (STIB Project Manager) Yüksel Kaya (Keneos / 4D Sr Consultant) Thierry Anckaert (Keneos / Quintisys Sr Consultant) SAP Lounge, Vilvoorde June 3-4, 2009

6. © SAP 2009 / Page STIB – MIVB : Top value services: Status 2009 SAP Netweaver : Intranet 2004 Internet 2007

11. © SAP 2009 / Page Planning & workload Workload : 250 d. consultancy / 60 d. IT / 40 d. key users 2010 Roll out for subway Avril 2009 Extension for ‘bourse aux services’ Phase Period Kick-off, project preparation, Analysis workshops 17th of April 2008  end of june Preparation phase and prototype presentation July & August Gap analysis & extensions September & October Validation & recycling November & December Go Live & support January 2009

12. © SAP 2009 / Page A few technical challenges ! Specific business - Complex architecture and existing business rules Big Bang for 1400 users Application access via kiosk & home Access to a specific messagerie system developed in the portal Driver Population  Trustworthy + WISIWIG + Quick Response Time Challenges Transparent access via portal to backend SAP HR + Third party system (SADE)

14. To complete this challenge STIB needed a strong HR&technical partner : KENEOS (4D & Quintisys) Keneos is a fast growing SAP consulting company which is becoming a major player on the Belux, French and Swiss market place. Consisting of eight business entities, each one specialized in one specific SAP area, Keneos represents overall a turnover of 19 millions euros and a headcount of around 180 people . As a pioneer organization, our on-going strategy is to help clients to achieve their business goals by implementing effective SAP solutions and delivering first class services . We are both business and technology oriented , we are driven by excellence and innovation and we permanently align our strategy with both SAP’s roadmap and portfolio and customers needs .

15. To complete this challenge STIB needed a strong HR&technical partner : KENEOS (4D & Quintisys) Keneos brings together the wide-ranging expertise of eight specialized consulting companies , united under a common strategy for maximizing competitiveness in today’s market. Many points of view. One vision. SAP Environment, Health & Safety SAP Netweaver SAP Human Capital Management SAP Plant Maintenance SAP Business Intelligence SAP Risk Management SAP Customer Relation Management SAP Service Oriented Architecture

17. © SAP 2009 / Page STIB – MIVB : Driver Portail – Main Page

18. © SAP 2009 / Page Leave Request

19. © SAP 2009 / Page Leave request management - Back-office

20. © SAP 2009 / Page Request for Duty Exchange

21. Request for Duty Exchange (Bourse aux services)

22. Request for Duty Exchange (Bourse aux services)

23. © SAP 2009 / Page Duty Exchange – Back-Office

24. © SAP 2009 / Page Request for Working Day-off

25. © SAP 2009 / Page Working Day-off – Back-Office

26. © SAP 2009 / Page User Guide on-line

27. © SAP 2009 / Page Planning report

28. © SAP 2009 / Page Yearly Workschedule report

29. © SAP 2009 / Page SAP Portal specific Mailbox

30. © SAP 2009 / Page Pic de Pollution

31. © SAP 2009 / Page Pic de Pollution – Customizing

33. © SAP 2009 / Page Conclusion

34. © SAP 2009 / Page Conclusion Important Validation tests Big Bang for 1400 users Use of XI & Web Services technologies Transparent access via portal to backend SAP HR + Third party system (SADE) Deep functional analyse and numerous workshops with all business actors Specific business - Complex architecture and existing business rules Application access via kiosk & home Driver Population  Trustworthy + User friendly + Quick Response Time Access to a specific messagerie system developed in the portal Challenges Use of HTTPS connexion for home access Use of SAP Portal BSP applications on STIB kiosks Solutions Use of Web services

35. © SAP 2009 / Page Thank you !