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Emotional intelligence
- 2. Emotional Intelligence in the workplace.
- 3. Agenda
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Editor's Notes
- Self-Aware – Can look within SelfAware of others - EmpathicAbility to focus on Wider World – How their decisions have consequences
- Your Inner VoiceGut Feeling – sensations from the amygdala- message sensations that something “feel” right or wrong. Self Awareness is not one of those big marqee leadership qualities like vision, charisma, strategic thinking or the ability to speak eloquently to an audience. Numerous executives derail their careers by lack of self awareness. Individuals that feel omnipotent and take crazy risks or do not recognize when actions that felt authoritative were actually demoralizing ..or in general didn’t have an accurate read on how others were decoding the messages they were sending.Effective Leaders, believe realistic assessments of their abilities, strengths and weaknesses, and Understand their decisions effect an organization and their peers and the gaps that need to be filled.They are authentic and appreciate people’s opinions who they esteem. They receive feedback well.
- The Marshmallow Test –
- Cognitive Empathy – Ability to understand the another person’s perspective – Enables a leader to explain themselves in meaningful ways a skill essential to getting the best performance from their direct reports.. It requires leaders to “Think about feelings rather than to feel them directly”Cognitive Empathy is an outgrowth of self awareness.Emotional Empathy – The ability to feel what someone else feels – is important for mentoring, managing clients, and reading group dynamics. It allows us to feel fast without thinking deeply. “Limbic Brain”Empathic Concern – The ability to sense what another person needs from you
- Americans seem to be behind the rest of the world when it comes to empathetic listening…As a matter of fact we are viewed by other cultures as better talkers than listenersQuestionsDo you have trouble remembering what someone has just told you in a conversation?Did you drive to work this morning on autopilot?Do you focus more on your smartphone than on the person you’re having lunch with?Attention is a mental muscle. Like any other muscle it can be strengthened.
- Empathic listening is when one listens with the intent to understand how the speaker feels in addition to understanding his or her ideasShowing empathy involves identifying with a person’s emotions and situation; even if not in agreement with them
- Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is a conflict presentThe goal is to enable the listener to share emotions free from judgment or criticism
- “You feel…”“It seems like…”“As I understand it, you sound…”“It appears as if…”“If I hear you correctly, you’d like…”
- Be interested in the speakerHave good eye contact and body languageMinimize distractionsInvite the speaker to expand on his or her thoughtsRespond in a tone that is appropriate for the situationAttentionFocusBe QuietOther CenteredLet other person finishImportant PointsGive FeedbackDon’t start talking immediatelyAsk QuestionsLet them be the star People want to shine
- What behaviors to avoid when listening emphatically.Questioning or ProbingJudgingCriticizingLecturingAdvisingInterruptingGiving autobiographical responses (e.g. “when I was on that team…”)
- We must began with self-awareness” , Focus on Others ( Empathic), Build a better work environment, Remembering that your actions, and decisions have impact that lives on and plays out into the future. Good ListenersGood QuestionsVisionaries that can sense the far-flung consequences of local decisions and imagine how the choices they make today will play out in the future.
- Build a better work environment. How will you implement EQ within your teams. What are your Take Aways? What are some of our action steps? What do you want you Team to see and mimic from your behavior?
- Build a better work environment. How will you implement EQ within your teams. What are your Take Aways? What are some of our action steps? What do you want you Team to see and mimic from your behavior?