The document provides examples of process charts and activity charts for various tasks: 1) Making a grilled cheese sandwich 2) Doing three loads of laundry 3) Changing the oil in a car 4) Writing a term paper Each example includes step-by-step details of the processes and activities involved to complete the task.

1. Practice Problems: Chapter 10, Human Resources and Job Design
Problem 1:
Develop a Process Chart for making a grilled cheese sandwich.
Problem 2:
Develop an Activity Chart for doing three loads of laundry.
Problem 3:
Develop a Process Chart for changing the oil in an automobile.
Problem 4:
Develop an Activity Chart for writing a term paper.
1

2. ANSWERS
Problem 1:
One possible solution. The level of detail in process charts depends upon the
requirements of the job. Time is often included to aid analysis of value added.
Process Chart
Distance Symbol Process Description
10
Move to cabinet
-
Get loaf of bread
6
Move to counter
-
Open loaf of bread
-
Remove two slices of bread
-
Lay slices on counter-top
-
Close loaf of bread
Move to cabinet
Replace loaf of bread on
shelf
10
Move to refrigerator
Get mustard, package of ham
from refrigerator,
and butter
10
Move to counter
-
Open package of ham
2

3. -
Remove two slices of ham
-
Close package of ham
-
Open mustard
-
Spread mustard on bread
-
Close mustard
-
Place ham on bread
-
Close sandwich
-
Open butter
-
Spread butter on top slice of
bread
5
Move to stove
-
Get fry pan
-
Turn heat on under fry pan
-
Wait for pan to heat
5
Move to counter
-
Get sandwich & butter
5
Move to stove
-
Place sandwich, butteredside down in pan
-
Butter top slice
3

4. -
Close butter
5
Move to counter
-
Pick up ham, mustard, and
butter
10
Move to refrigerator
-
Return butter, mustard, and
ham to refrigerator
5
Move to stove
-
Wait for sandwich to brown
on bottom
-
Inspect
-
Flip sandwich
-
Wait for sandwich to brown
on bottom
-
Inspect sandwich
10
Move to serving area
-
Serve sandwich
4

5. Problem 2:
Time
Operator
Machine
1
Washer
Load
Machine
2
Dryer
Being
c
l
o
t
h
e
s
a
n
d
Idle
l
o
a
d
e
d
d
e
t
e
r
g
e
n
t
i
n
t
o
M
a
c
h
i
n
e
1
Idle
Run
Remove
Idle
Being
c
Idle
u
5

6. l
o
t
h
e
s
f
r
o
m
n
l
o
a
d
e
d
M
a
c
h
i
n
e
1
Load
Idle
Being
c
l
o
t
h
e
s
i
n
t
o
l
o
a
d
e
d
M
a
c
h
i
n
e
2
Load
Being
c
l
o
Run
l
o
a
6

7. t
h
e
s
a
n
d
d
e
d
d
e
t
e
r
g
e
n
t
i
n
t
o
M
a
c
h
i
n
e
1
Idle
Run
Idle
Remove
c
l
o
t
h
e
s
f
r
o
m
Run
Being
u
n
l
o
a
d
e
d
M
7

8. a
c
h
i
n
e
2
Hang
Idle
Idle
c
l
o
t
h
e
s
Problem 3:
One solution might be:
Process Chart for
Changing Oil in Car
Distance Symbol
-
Check that needed filter is in
stock
-
Check that oil is in stock
30
Move to car
Get into car
-
Start engine
-
Idle car to warm engine
-
Drive car onto lift
8

9. -
Stop engine
Release hood catch
-
Get out of car
10
Go to lift control
Raise lift
10
Go to toolbox
Get wrench
Get container for drained oil
Get rag
10
Walk under lift
-
Wipe around oil drain plug
-
Loosen oil drain plug
-
Position container
-
Remove oil drain plug
-
Drain oil
-
Wipe around oil drain plug
-
Replace oil drain plug
-
Tighten oil drain plug
20
Remove container to
disposal area
9

10. 15
Move to lift control
Lower lift
Wipe oil from wrench
5
Move to toolbox
Return wrench to tool chest
Get oil filter wrench from
tool chest
Get container for drained oil
10
Move to car engine area
-
Raise hood
Find oil filter
-
Loosen oil filter
-
Position container
Remove oil filter
20
Take old filter and container
of drained oil to
disposal area
25
Move to filter stock area
Get new filter
25
Move to car engine area
-
Wipe around filter mount oil
seal
10

11. -
Install new filter
-
Tighten new filter
Remove oil filler cap
40
Move to oil stock
Get oil from stock
Move to car engine
compartment
Open oil container; pour in
oil filler
Replace oil filler cap
Clean hands
Start engine
Idle engine
Stop engine
Check oil level
Check oil filter seal
Check oil drain plug
Wipe up any spilled oil
Take empty oil containers to
disposal area
Wipe oil from oil filter
wrench
11

12. 25
Return oil filter wrench to
tool chest
Start engine
Drive car off lift
Park car for owner pickup
Return keys
12

13. Problem 4:
Activity Chart for Writing Term Paper
Time
Operator
Computer
1
Computer
2
Desktop
Library
Develop topic Used for
w
o
r
d
p
r
o
c
e
s
s
i
n
g
Develop
Used for
initi
al
outli
ne
Research
w
o
r
d
p
r
o
c
e
s
s
i
n
g
Used for
l
o
o
k
13

14. u
p
a
n
d
w
e
b
s
e
a
r
c
h
Flesh out
Used for
outli
ne
with
infor
mati
on
from
rese
arch
w
o
r
d
p
r
o
c
e
s
s
i
n
g
Evaluate
pape
r
Final edit
Used for
pape
r
w
o
r
d
p
r
o
c
14

15. e
s
s
i
n
g
Proof read
Used for
pape
w
r
o
r
d
p
r
o
c
e
s
s
i
n
g
Print final
Used for
copy
of
pape
r
p
r
i
n
t
i
n
g
Does this Activity Chart contain enough detail that you could estimate the time it would
take to write the term paper?
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