Swift MEAP is a mobile enterprise application platform that allows for disconnected access to Oracle CRM ON DEMAND data on iOS, Android, and Blackberry devices. It provides offline access, a consistent user interface, and synchronization of data. The platform uses encryption and secure connections to transmit and store data securely. Studies show mobile CRM can increase sales productivity, completion of key fields, and the average sale for mobile sales teams as well as return on investment for mobile field service teams within two years.
2. Disconnected? Why?
The only way to 100% guarantee access to data
any time, any where!
• Off line access to data
• Fast Consistent UI
3. What is Swift MEAP?
• Mobile Enterprise Application Platform
– Any time, anywhere access to information from CRM ON DEMAND
– Easy to use native apps
– Multiple device support – iOS, Android, Blackberry
– Quick and easy to install (1-2 weeks)
– Strategic, it can connect to multiple data-sources
6. Swift MEAP Architecture
Data object web service responses
Data stored in MySQL database
Passwords stored using encryption
key inside Java KeyStore
Data secured using SSL/HTTPS
Secure SSL/HTTPS or VPN wireless
network connection
Login & data synchronization
Data pulled from server by device
Data encrypted using native device
encryption methods
7. Synchronization
Identifies new or
updated records
Retrieves records
from datasource
Routes new or
updated records
to user, based on
server results
New or updated
record created on
datasource
8. Client lookup queries and data retrieval
Client issues
lookup query
Client displays
lookup results
Client requests
download
Client polls server
Lookup query
processing
Download
request
processing
Pull me data
9. Upsync Process
Client sends
upsync request
Client displays
sync results
Upsync
processing
Data changes
saved to
server
Changes
sent to CRM
Changed
data stored
in database
12. Open Platform
Beyond Oracle CRM
on Demand
Companies who have integrated an
ESB into their IT infrastructure are well
positioned to implement Swift MEAP
and can easily mobilize many data
sources.
14. Security
Transmission and storage
Data object web service responses
Passwords stored using encryption key
inside Java KeyStore
Data secured using SSL/HTTPS
15. Security
Secured SSL/HTTPS or VPN wireless
network connection
Login & data synchronisation
Data pulled from server by device
Data encrypted using native device
encryptions methods
17. Mobile Sales Benefits
more sales calls
per week
Studies by Nucleus Research, Aberdeen Group and ATT.com
demonstrate the value of mobile CRM
increase in sales
productivity
key field
completion
increase average
sale
18. Mobile Field Service Benefits
ROI within two
years
First-contact resolution/
first-time fix employees
Service profitability
gain
over last 12 months
Workforce productivity
gain
over last 12 months
19. Time Saving Features
1. Complete application –
No coding required
2. Full online and offline
capability
3. Scheduled
synchronization to
backend data — No user
intervention required
4. Multilingual, multi-configuration
presentation available
5. Over the air provisioning
and activation
6. Native-device apps –
Familiar user interface
7. Any object, including
custom objects
21. Contact Details
Mark Creasey, CEO iEnterprises
Email: mark.creasey@ienterprises.com
Tel: +1 979 792 8152
+44 7768 241 607
Datasheet & Case Studies available at
http://www.swiftmeap.com/CRMonDemand
https://www.youtube.com/user/SwiftMEAP
FIND US AT
BOOTH #3930
Editor's Notes
Disconnected means not needing a network connection to be able to use the app and see data
A cross industry ‘horizontal’ disconnected mobile app providing access to any data from CRM on Demand that supports multiple device types, iPhone, iPad, Android Phone and Tablet and BlackBerrys
Disconnected is the only way to GUARANTEE 100% availability of data
Additional benefit of the design is fast, consistent UI
Swift MEAP server has three functions
Synchronization Engine
Configuration Tool
System Administration Console