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© 2016, Research In Action GmbH Reproduction Prohibited 1
Vendor Selection Matrix –
Capacity Management SaaS And Software:...
© 2016, Research In Action GmbH Reproduction Prohibited 2
The Research In Action GmbH
Vendor Selection Matrix Methodology
...
© 2016, Research In Action GmbH Reproduction Prohibited 3
Decision Makers use
a mix of traditional
and online tools
N=931 ...
© 2016, Research In Action GmbH Reproduction Prohibited 4
INFRASTRUCTURE
Clients
Server
Mainframe
Network
Middleware…
CLOU...
© 2016, Research In Action GmbH Reproduction Prohibited 5
Market Overview: The Market View
 Across-the-board ITIL adoptio...
© 2016, Research In Action GmbH Reproduction Prohibited 6
Market Overview: Market Trends 2016
What is your number one inve...
© 2016, Research In Action GmbH Reproduction Prohibited 7
Market Overview: The Future Of ITIL
How Will ITIL Change Over Th...
© 2016, Research In Action GmbH Reproduction Prohibited 8
IT Service Management Maturity S-Curve 2016
N=1,380 IT Managers ...
© 2016, Research In Action GmbH Reproduction Prohibited 9
Market Overview: The Future
 Capacity Management will become th...
© 2016, Research In Action GmbH Reproduction Prohibited 10
Market Overview: Key Points To Remember
 The importance of Cap...
© 2016, Research In Action GmbH Reproduction Prohibited 11
Vendor Selection Matrix – Capacity Management SaaS And
Software...
© 2016, Research In Action GmbH Reproduction Prohibited 12
Strategy Execution Total
1 BMC 4,25 4,58 8,83
2 TeamQuest 4,18 ...
© 2016, Research In Action GmbH Reproduction Prohibited 13
TeamQuest: The most important focused player in Capacity Manage...
© 2016, Research In Action GmbH Reproduction Prohibited 14
Strategy:
 Vision & Go-To-Market: TeamQuest's goal is to help ...
© 2016, Research In Action GmbH Reproduction Prohibited 15
Execution:
• Breadth & Depth Of Solution Offering: TeamQuest ha...
© 2016, Research In Action GmbH Reproduction Prohibited 16
Vendor Selection Matrix – Capacity Management:
Results – Detail...
© 2016, Research In Action GmbH Reproduction Prohibited 17
Weighting
Score Result Score Result Score Result Score Result S...
© 2016, Research In Action GmbH Reproduction Prohibited 18
Weighting
Score Result Score Result Score Result Score Result S...
© 2016, Research In Action GmbH Reproduction Prohibited 19
The Research In Action GmbH
Vendor Selection Matrix
Vendor Sele...
© 2016, Research In Action GmbH Reproduction Prohibited 20
Contact
Dr. Thomas Mendel Ph.D.
tmendel@researchinaction.de
+49...
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Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016

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Independent analyst report on the top 15 vendors in capacity management software and SaaS. More than 1300 IT buyers of capacity management software were surveyed and more than 20,000 data points collected and evaluated. Vendors are ranked in terms of:
*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
*Market Share & Growth
*Customer Satisfaction & Mindshare
*Price vs Value

TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.

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Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016

  1. 1. © 2016, Research In Action GmbH Reproduction Prohibited 1 Vendor Selection Matrix – Capacity Management SaaS And Software: The Top 15 Vendors Scope: Global 2016 Dr. Thomas Mendel Ph.D. Managing Director February 2016
  2. 2. © 2016, Research In Action GmbH Reproduction Prohibited 2 The Research In Action GmbH Vendor Selection Matrix Methodology Data Summary:  Unique, primarily survey-based methodology for comparative vendor evaluations.  Roughly 60% of evaluation results are grounded on enterprise buyers’ survey results.  Analyst’s opinion accounts for roughly 40% of evaluation results (not 100% as in most other vendor evaluations).  More than 20,000 data points were collected.  Data was collected in Q4 of 2015 and Q1 of 2016, covering 1,380 IT buyers of Capacity Management SaaS and Software. The survey was carried out as a combined telephone and online survey.  The top 15 vendors of Capacity Management SaaS and Software (selected by the buyers in the survey) were evaluated.  The evaluation is based on customer and vendor feedback, publicly available information, triangulation, as well as the analyst’s opinion.
  3. 3. © 2016, Research In Action GmbH Reproduction Prohibited 3 Decision Makers use a mix of traditional and online tools N=931 IT and Business Managers in Enterprises (Companies with more than 10,000 employees only) What Tools Do You Use To Create The Vendor Longlist? MQ/VSM Google Peers Social Media Press
  4. 4. © 2016, Research In Action GmbH Reproduction Prohibited 4 INFRASTRUCTURE Clients Server Mainframe Network Middleware… CLOUD Private Public Hybrid APPS ERP CRM SCM PPS… SLAs Business Services IT Services Infrastructure Services Outsourced Services PLAN Determine Capacity Requirements ANALYZE Measure Current Capacity Usage RUN Gather Usage Data In An Ongoing Fashion OPTIMIZE Predict Future Capacity Needs Accurately Coverage: Value Chain: Vendor Selection Matrix – Capacity Management SaaS And Software: Evaluation Scope
  5. 5. © 2016, Research In Action GmbH Reproduction Prohibited 5 Market Overview: The Market View  Across-the-board ITIL adoption is increasing the demand for Capacity Management. After more than 15 years, 85% of enterprises are using ITIL* in some way. This high penetration of ITIL standards has lead to a significantly higher IT process maturity for IT Service Management. Enterprises are now able to adopt new IT service innovations at a much faster pace than ever before. This is having a significant effect on Capacity Management as well.  The rise of the Hybrid Cloud. The Cloud phenomenon has been adopted by enterprises at a breathtaking pace. However, most companies today are choosing Hybrid Cloud options. Cloud bursting and workload shifts between Clouds are here today, creating additional Capacity Management complexity and challenges.  A busy market with many vendors. Research In Action believes that as of today, the broader Capacity Management market has more than 500 active competitors globally. Many of these competitors offer Capacity Management as add-on functionality. The current market size of the core Capacity Management market is roughly $ 750 million, with a high growth potential. Very few vendors, however, cover the full spectrum of the market and the whole value chain. The vast majority of vendors specialize in one or two market segments.  A challenge to remain on top. Given this high level of change in the Capacity Management market, it is no surprise that the vendor landscape is highly dynamic. New vendors for special requirements appear almost on a weekly basis. It is, however, also a major challenge for larger vendors to stay in the market leader quadrant. Even there, we see a lot of change and movement. * IT Infrastructure Library, see http://de.wikipedia.org/wiki/IT_Infrastructure_Library.
  6. 6. © 2016, Research In Action GmbH Reproduction Prohibited 6 Market Overview: Market Trends 2016 What is your number one investment area in the Capacity Management SaaS and Software space for 2016? N=1,380 IT Managers in Enterprises
  7. 7. © 2016, Research In Action GmbH Reproduction Prohibited 7 Market Overview: The Future Of ITIL How Will ITIL Change Over The Next 5 Years? N=900 IT Managers in Enterprises 2,7% 2,6% 3,8% 6,8% 9,7% 13,6% 14,6% 19,7% 26,8% Others/Don't know More important than before ITIL and eTOM need to merge No change in ITIL usage ITIL no longer needed ITIL redesign to support the Cloud IT service broker ITIL only used in large data centers ITSM/ITIL turns into ESM ITIL "light" needed40,4% ITIL “Light” 14,6% ITIL “Large” 12,4% ITIL “Dead” 9,3% ITIL “Status Quo” 3,8% ITIL “Telco” 19,7% ITIL “ESM”
  8. 8. © 2016, Research In Action GmbH Reproduction Prohibited 8 IT Service Management Maturity S-Curve 2016 N=1,380 IT Managers in Enterprises * Categories show adoption rates in Enterprises Chaotic 15%* Reactive 25% Stable 35% Proactive 20% Predictive 5% MaturityOfITServiceManagement Auto Discovery Basic ITIL Service Catalogue Advanced CMDB Service Desk BSM Hybrid Cloud Management IT Financial Management Real-Time Big Data Billing & Back Charging Basic CMDB End-To-End Performance Management Service Broker Help Desk Service Level Management Evolution Stage Ad-Hoc Processes Asset Discovery Basic SLAs IT Asset Management Basic Capacity Planning Full ITIL Full Capacity Management Business Process Mapping Social ITBusiness SLAs Enterprise Service Management
  9. 9. © 2016, Research In Action GmbH Reproduction Prohibited 9 Market Overview: The Future  Capacity Management will become the next frontier. The vast majority of enterprises have already bought into the ITIL philosophy. Over the next few years, most enterprises will adopt either a lighter approach to ITIL or will move up to adopt full Enterprise Service Management. Both will result in companies moving up the IT Service Management Maturity S-Curve. Consequently, the adoption of Capacity Management will increase at the same rate.  But the complexity of IT Service Management will grow even more. With SaaS, the Cloud, new applications still being developed in-house by both IT and business units, the complexity of the IT environment can become overwhelming. This will further increase the need for Capacity Management.  Consequently, this is where most of the spending will go: • Hybrid Clouds and workload shifts between Private, Hybrid and Public Clouds • Predictive analysis • Cost versus capacity and RoI assessments as well as outsourced governance • End-to-end Cloud SLAs • SaaS for Capacity Management  SaaS will be the future platform of choice for RoI conscious buyers. Going forward, new vendors will be predominantly SaaS players. A much better RoI as well as ease of deploy and upgrade are the major drivers for this. All of the big, incumbent vendors in the IT Service, Application and Operation Management space are today experiencing revenue decline from the shift to the SaaS delivery platform. The Capacity Management market will be no exception. However, the shakeout will be felt even more heavily by smaller incumbent vendors without the necessary financial backing to weather this storm.
  10. 10. © 2016, Research In Action GmbH Reproduction Prohibited 10 Market Overview: Key Points To Remember  The importance of Capacity Management is growing as IT Service Management matures.  SaaS as a delivery platform is helping to speed-up adoption and tackle further complexity.  The vendor landscape is changing constantly.  The top vendors in the evaluation are a mix of large portfolio players and specialized ones.  The top five vendors for Capacity Management SaaS And Software in the Research In Action Vendor Selection Matrix are: 1. BMC Software 2. TeamQuest 3. Hewlett Packard Enterprise 4. Sumerian 5. CA Technologies
  11. 11. © 2016, Research In Action GmbH Reproduction Prohibited 11 Vendor Selection Matrix – Capacity Management SaaS And Software: Evaluation Criteria Strategy Vision & Go-To-Market 30% Does the company have a coherent vision in line with the most probable future market scenarios? Does the go-to-market and sales strategy fit the target markets and customers? Innovation & Partner Ecosystem 20% How innovative is the company? How is the partner ecosystem organized and how effective is the partner management? Company Viability & Execution Capabilities 15% How likely in the long-term survival of the company? Does the company have the necessary resources to execute the strategy? Differentiation & USP 35% Does the solution have a Unique Selling Proposition (USP) and clear differentiators? Execution Breadth & Depth Of Solution Offering 30% Does the solution cover all necessary capabilities expected by the customers? Market Share & Growth 15% How big is the market share and is it growing above market rate? Customer Satisfaction & Mindshare 25% How satisfied are customers with the solution and the vendor? Price Versus Value 30% How do customers rate the relationship between the price and perceived value of the solution?
  12. 12. © 2016, Research In Action GmbH Reproduction Prohibited 12 Strategy Execution Total 1 BMC 4,25 4,58 8,83 2 TeamQuest 4,18 4,50 8,68 3 HPE 4,18 4,13 8,30 4 Sumerian 4,28 3,98 8,25 5 CA 4,00 4,18 8,18 6 IBM 3,80 3,80 7,60 7 VMware 3,55 3,88 7,43 8 VMTurbo 3,85 3,40 7,25 9 Cirba 3,48 3,70 7,18 10 Metron 3,25 3,70 6,95 11 SolarWinds 3,20 3,58 6,78 12 MicroFocus 3,43 3,30 6,73 13 ASG 3,18 3,45 6,63 14 Automic 2,85 3,40 6,25 15 Riverbed 2,98 3,13 6,10 Vendor Selection Matrix – Capacity Management SaaS And Software: Results – The Top 15 Vendors
  13. 13. © 2016, Research In Action GmbH Reproduction Prohibited 13 TeamQuest: The most important focused player in Capacity Management  General: Since 1991, TeamQuest has been working on providing products to support the Capacity Management market evolution. This commitment continues to pay off.  Strategy: TeamQuest is highly differentiated, clients appreciate the company focus on Capacity Management. TeamQuest’s vision to continuously help clients move up the maturity S-Curve further, remains strong.  Execution: Due to the long commitment and focus on Capacity Management, TeamQuest covers all aspects of the market well. TeamQuest’s near real-time capabilities are unparalleled. Clients are extremely satisfied with TeamQuest’s performance. In fact, TeamQuest has the highest scores for customer satisfaction and price versus value in the industry.  Customer Quote: ”Team Quest has been a reliable partner for us. We believe they provide better value than the large portfolio players as well as the small point vendors.” VP IT North- American telecommunications company.  Bottom Line: TeamQuest will remain a key player in the Capacity Management market. Vendor Selection Matrix – Capacity Management SaaS And Software: Results – The Number Two Vendor
  14. 14. © 2016, Research In Action GmbH Reproduction Prohibited 14 Strategy:  Vision & Go-To-Market: TeamQuest's goal is to help IT organizations proactively manage their infrastructure, to optimize the delivery of services to the business. The company provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers. Customer Quote: ”For us, TeamQuest is a strategic partner today, has been for many years and will be for the future.” VP IT North-American financial services company.  Innovation & Partner Ecosystem: TeamQuest provides solutions that collect very detailed data from a very broad array of data sources, working with partners to ensure accuracy. Customer Quote: ”We can include all data sources we need and TeamQuest keeps up with the latest market development also”. CIO North-American finical services company.  Company Viability & Execution Capabilities: TeamQuest has been successfully delivering Capacity Management and Performance Management solutions for over 25 years. Customer Quote: ”TeamQuest is the most reliable partner of all”. VP IT European manufacturing company.  Differentiation & USP: TeamQuest is one of the most differentiated players in the market, due to the intense focus on Capacity Management. Customer Quote. “ We looked at all players, repeatedly, but TeamQuest is the only one that could fulfill our needs”. IT Manager Global manufacturing company. Vendor Selection Matrix – Capacity Management SaaS And Software: Results – The Number Two Vendor
  15. 15. © 2016, Research In Action GmbH Reproduction Prohibited 15 Execution: • Breadth & Depth Of Solution Offering: TeamQuest has been a key player in the Capacity Management market from the beginning. The company today features three key differentiated solutions: • Vityl Adviser: The industry's most accurate algorithms to understand the health and risk of IT and business services. • Vityl Dashboard: Eliminate the need for managing and generating manual reports by getting direct access to performance, business, and reporting metrics. • Vityl Monitor: View real-time and historical performance across heterogeneous virtualized and physical environments.  Market Share & Growth: TeamQuest grows above market average. Customers recognize the brand big time.  Customer Satisfaction & Mindshare: TeamQuest has the highest scores for customer satisfaction in the industry. Customer Quote: “We are very happy with TeamQuest’s service, well beyond what we experience from other leading players”. VP Infrastructure global oil and gas company.  Price Versus Value: TeamQuest has the highest scores for price versus value in the industry. Customer Quote: “In our personal benchmark, TeamQuest outperforms all other vendors in terms of value provided”. CIO UK financial services company. Vendor Selection Matrix – Capacity Management SaaS And Software: Results – The Number Two Vendor
  16. 16. © 2016, Research In Action GmbH Reproduction Prohibited 16 Vendor Selection Matrix – Capacity Management: Results – Detailed Results (I) Weighting Score Result Score Result Score Result Score Result Score Result Strategy Vision & Go-To-Market 30% 3 0,90 2,5 0,75 4 1,20 3,5 1,05 4 1,20 Innovation & Partner Ecosystem 20% 3 0,60 3 0,60 4 0,80 3,5 0,70 3 0,60 Company Viability & Execution Capabilities 15% 3 0,45 3 0,45 4,5 0,68 4,5 0,68 3 0,45 Differentiation & USP 35% 3,5 1,23 3 1,05 4,5 1,58 4,5 1,58 3,5 1,23 100% 3,18 2,85 4,25 4,00 3,48 Execution Breadth & Depth Of Solution Offering 30% 4 1,20 3 0,90 5 1,50 5 1,50 3,5 1,05 Market Share & Growth 15% 3 0,45 3 0,45 5 0,75 5 0,75 3 0,45 Customer Satisfaction & Mindshare 25% 3 0,75 4 1,00 4,5 1,13 3,5 0,88 4 1,00 Price Versus Value 30% 3,5 1,05 3,5 1,05 4 1,20 3,5 1,05 4 1,20 100% 3,45 3,40 4,58 4,18 3,70 Scale Explanation: 1 (Low) To 5 (High) CirbaCABMCAutomicASG
  17. 17. © 2016, Research In Action GmbH Reproduction Prohibited 17 Weighting Score Result Score Result Score Result Score Result Score Result Strategy Vision & Go-To-Market 30% 4 1,20 3,5 1,05 3,5 1,05 3 0,90 3 0,90 Innovation & Partner Ecosystem 20% 4,5 0,90 3 0,60 3 0,60 3,5 0,70 2,5 0,50 Company Viability & Execution Capabilities 15% 4,5 0,68 5 0,75 2,5 0,38 4 0,60 3,5 0,53 Differentiation & USP 35% 4 1,40 4 1,40 3,5 1,23 3,5 1,23 3 1,05 100% 4,18 3,80 3,25 3,43 2,98 Execution Breadth & Depth Of Solution Offering 30% 3,5 1,05 4,5 1,35 3,5 1,05 3 0,90 3 0,90 Market Share & Growth 15% 4 0,60 4,5 0,68 3 0,45 3 0,45 3 0,45 Customer Satisfaction & Mindshare 25% 4,5 1,13 3,5 0,88 4 1,00 3 0,75 3,5 0,88 Price Versus Value 30% 4,5 1,35 3 0,90 4 1,20 4 1,20 3 0,90 100% 4,13 3,80 3,70 3,30 3,13 Scale Explanation: 1 (Low) To 5 (High) RiverbedMicroFocusMetronIBMHPE Vendor Selection Matrix – Capacity Management: Results – Detailed Results (II)
  18. 18. © 2016, Research In Action GmbH Reproduction Prohibited 18 Weighting Score Result Score Result Score Result Score Result Score Result Strategy Vision & Go-To-Market 30% 3,5 1,05 4,5 1,35 4 1,20 4 1,20 3,5 1,05 Innovation & Partner Ecosystem 20% 2,5 0,50 4,5 0,90 4 0,80 4 0,80 3 0,60 Company Viability & Execution Capabilities 15% 4 0,60 3 0,45 4 0,60 3 0,45 4,5 0,68 Differentiation & USP 35% 3 1,05 4,5 1,58 4,5 1,58 4 1,40 3,5 1,23 100% 3,20 4,28 4,18 3,85 3,55 Execution Breadth & Depth Of Solution Offering 30% 3 0,90 3,5 1,05 4,5 1,35 3 0,90 3,5 1,05 Market Share & Growth 15% 3 0,45 3 0,45 4,5 0,68 3 0,45 4 0,60 Customer Satisfaction & Mindshare 25% 3,5 0,88 4,5 1,13 4,5 1,13 4 1,00 3,5 0,88 Price Versus Value 30% 4,5 1,35 4,5 1,35 4,5 1,35 3,5 1,05 4,5 1,35 100% 3,58 3,98 4,50 3,40 3,88 Scale Explanation: 1 (Low) To 5 (High) SolarWinds VMTurbo VMwareSumerian TeamQuest Vendor Selection Matrix – Capacity Management: Results – Detailed Results (III)
  19. 19. © 2016, Research In Action GmbH Reproduction Prohibited 19 The Research In Action GmbH Vendor Selection Matrix Vendor Selection Matrix Disclaimer: Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  20. 20. © 2016, Research In Action GmbH Reproduction Prohibited 20 Contact Dr. Thomas Mendel Ph.D. tmendel@researchinaction.de +49 160 99492223 RESEARCH IN ACTION Research In Action GmbH Hauptstrasse 9 56244 Hartenfels Germany Office: +49 2626 9249845 Fax: +49 2626 9249845 Email: info@researchinaction.de

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