1. Mumbai dabbawalla
Every where you will hear dabbawalas name as a example because they are giving service to
200,000mumbaikars and every one is depend upon 5000 dabbawalas to deliver their lunch on time .
they are good in there service because they work as a team and there coordination. If you look how they
work than you will see that . they deliver lunch from home to office and again empty lunch box they
deliver office to home on same day.
About Mumbai dabbawalla
History :-started in 1880
Charitable trust :-registered in 1956
Avg. literacy rate :- 8th
grade schooling
Employee strength :- 5000
Number of tiffin :-2,00,000 tiffinn box
Six sigma performance ;-(99.99999)
They are good in their work because of team work and coordination. Those people who is working as
part of dabbawalla they are good leader skill though they are not educated person but they know there
responsibility. Every company is facing strike but you will never heard of dabbawalla strike because they
want to serve people. They feel good in there work. They are satisfied from their work. For their work
they are not charging to much cost also. They are charging rs 350 to rs 450 per month. There marketing
strategies is coding in tiffin box best and unique through there coding they give tiffin in right time at
right place .the error chance is also very low. They are good because of there time management.
Everything they are doing is in time . still they are using old method and they are best in there service.
As you know Mumbai is one of the most populated cities on earth with huge flows of traffic. That why
many workers are travelling from tarin. Dabbawalla is using cycle to be in time . They are collecting
lunch box from cycle by which it take less time . in future cycle will play an important role in mode of
transportation because of traffic you all know about road and highway condition. After that they are
using tarin for speed delivery of lunch box for different location. tarin is one of the best mode of
transport which they are using and in particular area with high density of customs a special crate is
dedicated to area . this crate carries 150 tiffins and is driven by 3-4 dabbawalla. At last I want tell that
they are work on trust which attract customer retention.