14. 14
❖ Digitization :
OCR
❖ Digitalisation :
RPA
❖ Transformation :
AI – UX – WFM
Time Saving – New
Business– Quality
Increase – Data
intelligence
https://www.ae.be/adore-for-customs?
15. 15
Focus on (Customer/
employee) Experience
Apply Digital
Technology
Obtain Data-
driven Operations
Adopt An Agile Approach
& Lean Governance
Invest in the right
Talent & Culture
19. Transformation never ends: embrace & invest in enablers. Invest in
clear governance processes
Copy with pride : get as much as possible outside-in experience
Embed (and protect) Data in every transformation
Use transformation to rethink way of working : move to
partnerships requiring open architectures
19