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It’s challenging to provide technical documentation in an environment where people say “nobody reads the manual” (or even “nobody looks at the help”) and instead demand “intuitive interfaces.” Smartphones are now the most common web browser, and we face an audience with little patience for reading; we feel squeezed out of existence. But there’s an opportunity for us to go from a supporting, or even superfluous, role to center stage: by providing embedded user assistance.
Steve describes and gives examples of embedded assistance, shows how it’s being used today, discuses the challenges of working close to or even inside the code, and relates the effects of participating throughout the design process (as in an Agile environment) as well as working with UX designers (or becoming one yourself).
Presentation given at STC New England InterChange Conference, 2 April 2016, Lowell, Massachusetts USA.
It’s challenging to provide technical documentation in an environment where people say “nobody reads the manual” (or even “nobody looks at the help”) and instead demand “intuitive interfaces.” Smartphones are now the most common web browser, and we face an audience with little patience for reading; we feel squeezed out of existence. But there’s an opportunity for us to go from a supporting, or even superfluous, role to center stage: by providing embedded user assistance.
Steve describes and gives examples of embedded assistance, shows how it’s being used today, discuses the challenges of working close to or even inside the code, and relates the effects of participating throughout the design process (as in an Agile environment) as well as working with UX designers (or becoming one yourself).
Presentation given at STC New England InterChange Conference, 2 April 2016, Lowell, Massachusetts USA.
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