1. Stephen R. Krohner
1927 Light Tower Circle
Hixson, TN 37343
(423) 208-4166
Stephen_Krohner@Live.com
Senior information system analyst with over 30 years of knowledge in applying technology to solve business problems,
and delivering quality customer service. Experience supporting Financial Services, Property Casualty Insurance, Health
Insurance, Pharmacy and Legal areas, as well as database administration.
Backup and Recovery Disaster Recovery DB2/UDB/SQL Sybase SAS
System Analysis and Design Database design Korn Shell scripting AIX/Unix MVS
Professional Experience
BlueCross BlueShield of Tennessee. Chattanooga, TN 2006 – 2016
Business Systems Analyst Consultant - Pharmacy Management April 27, 2015 - 2016
Responsibility for designing a system to automate the review and oversight of Medicare Part D Rejected Claims
as required by CMS guidelines.
Ad hoc reporting from data warehouse using SAS and SQL, file transfer automation, SAS programming.
AppSystems Analyst-Specialist - Claims, FEP and Provider Systems November 27, 2006 – 2015
Supported out of pocket and deductible accumulator sharing with primary PBM.
Developed and implemented several systems for sharing carved out accumulators and loading carved out
HRA/FSA claims to Facets.
Participated in disaster Recovery exercises.
Served as co- IT project lead on PBM transition project.
Developed new systems for drug, HRA/FSA and Medicare Part B claims for new PBM.
Co-team lead for 2014 year end activities.
Worked with brokers, account executives, PBM and customers to resolve claim and accumulator problems.
Data warehouse exports and extracts. Micro Focus Cobol on Unix platform.
Travelers Insurance Companies. Hartford, CT 1986 - 2006
Associate Information Engineer - Commercial Lines Information Systems May 24, 2004 – 2006
Implemented system for the commercial lines actuarial community from multiple data sources that allows them to
determine profitability of each class of business and trends over time to monitor types of risk.
Investigated data discrepancies using FileAid and SQL queries.
Assisted with system conversions, changes and merger COBOL/DB2/VSAM programming and testing for agency
billing and management information systems.
Associate Information Engineer - Financial and Corporate Systems November 17, 2003 – 2006
Provided production support for corporate litigation system including several COBOL/DB2 one-shots and purges of
non-Travelers data.
Upgraded system to Advantage Gen 6.5. (CA Gen)
Created Ad hoc SQL reports.
Provided training and created documentation for new support area.

2. Associate Information Engineer - Claims Systems April 14, 1997 - 2003
Supported Corporate litigation system providing 24/7 on-call, development and maintenance programming,
system upgrades, SQL queries and forms, RACF security and training co-workers.
Automated procedures for refreshing database tables to provide answers to questions raised by management, senior
management, courts and legal staff.
Created new production implementation strategy significantly reducing business interruptions and system downtime.
Conducted software evaluations, pilots and installations.
Assumed team leadership role for prioritizing and delegating items in the system work queue after receiving business
requirements from system users.
Analyzed technical and business functions, and data items within existing legacy system to support conversion to a
new SQL Server software package.
Provided monthly status reports to senior management and business reports or data to other departments and external
corporate entities.
Upgraded/converted systems using unsupported products to newer technology.
Ad hoc reporting.
Associate Information Engineer - Commercial Lines Information Systems October 4, 1993 – 1997
DASD planning, budgeting and ordering.
Established testing and production standards used by many systems to provide better control and ease problem
resolution.
Development, implementation and production support of several COBOL/SQL modules, VSAM cycle control and a
module to read MQ transactions for financial reporting management information systems.
Coding and testing of several modules for policy and loss information for internal and external reporting and financial
balancing for numerous systems.
Associate Information Engineer - Asset Management and Pension Services April 8, 1991 - 1993
Worked on development team for annuity payment and reporting system using Micro Focus Cobol.
Responsibilities included moving database table declarations to UDB server to reflect changes to the host database,
data management, data dictionary, analysis, coding, testing, and production implementation.
Database Administrator - Data Administration July 21, 1986 – 1991
Performance tuning of DB2, IMS and VSAM databases used in online and batch systems.
Physical database design, implementation, maintenance, back-up and recovery.
Performance problem resolution and access methods conversions.
Insure data integrity and disaster recoverability of systems.
Space utilization monitoring and DASD conversions.
Corrected existing errors in batch processing that routinely left system in an unrecoverable condition.
Provide 24/7 on-call support.
Hartford Insurance Group, Hartford, CT 1978 – 1986
Programmer/Programmer Analyst - Commercial Lines Automation February 8, 1982 – 1986
Responsible for programming and maintenance of Workers Compensation and Commercial Lines IMS/DLI database
I/O COBOL modules.
Project leader responsibilities for development, testing, implementation and documentation of new I/O module
subsystem for Workers Compensation.
Development of a VSAM system for financial error reporting.