1. The Fall of RadioShack
(and the Renaissance of the Public Library)
Stephen Grubb
• @stephenkg
• Facebook.com/stephengrubb
• Linkedin.com/in/stephenkgrubb
• Slideshare.net/stephenkg
• sgrubb@broward.org
5. “We are not looking for the guy who wants to
spend his entire paycheck on a sound system.
We are in the do-it-yourself business.”
1963: Charles Tandy
19. “Some people say RadioShack is
just a store, but to me it was an
idea — a learning and resource
center that really shaped people’s
lives.”
-Mike D’Alessio, Radio Shack Fan
RadioShackCatalogs.com
20. Challenges
• Decrease in free time
• Small footprint of stores
• Internet
• Online Retailers
• Mobile phones
• Computers
• Outdated image
21. Library Challenges
Similar to RadioShack
• Decrease in free time
• Internet
• Online retailers (Google,
Amazon)
• Outdated image
22. Library Renaissance
• “Cultural Rebirth”
• Libraries are at the
beginning of a
renaissance
• Technology is the
driving force
23.
24.
25. Library Strengths
• Trained & Knowledgeable Staff
• Pros at adaptation
• Free/Nonprofit
• Centers for lifelong learning
“Knowledge is in every country the surest basis of public happiness.”
-George Washington
37. The Fall of RadioShack
(and the Renaissance of the Public Library)
Stephen Grubb
• @stephenkg
• Facebook.com/stephengrubb
• Linkedin.com/in/stephenkgrubb
• Slideshare.net/stephenkg
• sgrubb@broward.org
Editor's Notes
Hello nerds!
Slideshare?
What comes to mind when you think of RadioShack?
Radio Shack was started back in 1921 by 2 brothers in Boston, Theodore and Milton Deutschmann
Provided equipment for amateur radio operators (ham radio)
On ships, the first structures that held radio equipment were known as radio shacks
Charles Tandy was running his family’s successful leather company in 1963, when he strong-armed his board of directors into buying the Radio Shack company.
42 year old company
9 stores
$300,000 cash
Used franchising to grow the RadioShack company
1970’s were the1970s Shack's biggest decade
CB radio craze
Stores were a mecca for tinkerers and hobbyists
Highly trained staff and curious customers made it an interactive learning center
Opening 3 stores a week
Much more than a store--Gallery, museum, school
“You didn’t really have really good electronics magazines full of what’s available,” Wozniak remembers. “You had a few catalogues that were full of things like walkie-talkies, but if you went down to RadioShack you could actually see something.”
As a teenager he would walk into stores and soak up information, spending hours reading labels, and memorizing prices and feature lists.
He single-handedly developed the 1976 Apple I, the computer that launched the Apple company.
1977: World's first mass-produced fully assembled PC
$599.95
Before that, you had to build it yourself
Year Apple Incorporated
Spoiler alert, Apple would go on to become the largest publicly traded corporation in the world by market capitalization.
The TRS-80 is responsible for making me a technology junkie
13 years old, 7th grade
Mr. Mongold—math teacher and chess club coach
Bought it with his open money an brought it to school
Cassette tape—black jack
Learned Basic computer code
Inspiration at just the right age
Lifelong passion for technology
Radio Shacks peak and start of decline
Tinkerers could work on a computer instead of building one
Personal computers were the best and worst thing that happened to RadioShack
Charles Tandy died in 1978, one year after TRS-80 was launched
Tandy Corp. was a billion-dollar international corporation with 20,000 employees and over 7,000 RadioShack outlets.
The TRS-80 kept RadioShack afloat during the 1980’s
Beginning in the late 80’s, the average worker was putting in more work hours than ever before.
This meant less hobbyists with free time on their hands
Became a “connector store” emphasizing cables and A/V accessories
Apple launched the iPhone in June 2007
RadioShack ad from 1991
Let’s look at each device and see if a smart phone can replace it
Using today’s dollars, it would cost you $5,225 to purchase everything in this ad
The name “Radio Shack” was becoming a real liability because it seemed outdated
Didn’t change name of the store, just gave it a nickname, “The Shack”
Spent $200 million on a rebranding campaign
Increased emphasis on mobile phone sales—phones manufactured by other companies
By 2011, half of RadioShack’s sales were from mobile phones
Abandoned skilled and knowledgeable staff and hired mobile sales staff
From hobbyist Mecca to mobile phone seller
2012: Stock—junk status
$400 Million lost in a single year (2013)
Thousands of stores closed
Brand purchased by General Wireless Operations in 2015
Their website in 2015
“Online store coming back soon”
Filed for Chapter 11
More than one billion dollars in debt
Here is their website from last week– almost retro
Emphasis on phones is gone
Clearance sale with big discounts it the focus
General Wireless Operations—the company who purchased the Radio Shack brand in 2015 declared bankruptcy in 2017
2 bankruptcies in 2 years
About 1,700 stores left of the 7,000 stores from the 70’s
Mike D’Alessio, a once-devoted customer in Illinois :
“Some people say RadioShack is just a store,” D’Alessio says. “But to me it was an idea — a learning and resource center that really shaped people’s lives.”
Scanned 67 years’ worth of old RadioShack catalogs, page by page, and post them online.Created: RadioShackCatalogs.com
“Just Google It”
Internet is a blessing and a curse. The same with computers.
Several of these can be seen as by problems and opportunities for growth
Public libraries are experiencing a renaissance that is driven by an explosion in technological advances
According to a 2017 Pew Research study, 53 percent of Millennials (those ages 18-35) in the United States visited a library at least once in 2016, more than any other generation.
Members of the youngest adult generation are also more likely than their elders to have used library websites. Why? Because libraries have not only adapted to new technologies, they have embraced them.
Libraries have trained and knowledgeable staff with a passion for lifelong learning
Pros at adapting
Scrolls of Alexandria to the eBooks of today
Card catalogs to online catalogs
VHS to DVDs
CDs to streaming music
Libraries KNOW innovation
Free: While we need to contain costs, we don’t focus on making money
Here are just a few library technology examples…
Digital download services allow libraries to serve customers 24/7 and outside the boundaries of a library building
Broward County Library circulated over 1.3 million eBooks last year alone
Freegal: Download and stream music
Hoopla: Streaming movies
Zinio: Free popular magazines
Many libraries are now maker spaces
This new home for hobbyists inspires young and old alike with emerging technologies.
(Many library maker spaces, but I am partial to this one).
The Creation Station is located at the Main Library in downtown Fort Lauderdale. Everything in this space is free to use.
3D printers could have possibly saved RadioShack. 3D printer technology is still new, and they require lots of maintenance. If RadioShack had carried their own brand of 3D printers and parts a few years ago, we might be looking at a different RadioShack today. This could have been their new TRS-80
We have 3D printers free to use at the Creation Station.
Camera equipment too as well as Adobe Creative Cloud software on iMacs.
Microsoft Hololens is the first fully self-contained holographic computer, letting you interact with holograms in augmented reality. Currently, only developers can buy them from Microsoft for $3,000. There is only one place in the United States where there is a Microsoft Hololens available to the public—Broward County Library Creation Station, where you can try it for free.
Variety of free technology classes
Robotics
3D printing
Adobe Creative Cloud
Virtual/Augmented Reality
Coding
And more
Take the latest gadgets home with you for a couple of weeks for free.
BB8
Robotics Kits
SnapCircuits (Like the old Radio Shacks Electronics Kits, but everything snaps into place)
A recent survey asked people to describe the library of their childhood. This is the word cloud that resulted from that survey. What do we see?
The survey also asked them to describe the library of the future.
These customers describe the library renaissance so well!
Libraries are where the Steve Wozniaks of tomorrow go to get immersed in cutting edge technology.
As Libraries and Educators, it is our job to inform and inspire. No matter what age our customers may be, we have the opportunity to have a positive impact for the rest of their lives.
I told you about my 7th grade math teach and chess club coach Mr. Mongold and the TRS-80 that would instill me with a lifelong passion for technology.
Here is a photo of Mr. Mongold in class in 2008. He was known for singing corny math songs of his own composition in his classrooms.
On Facebook I learned that Mr. Mongold passed away in 2009.
He died unexpectedly of a heart attack at the age of 58.
Though he is gone, Mr. Mongold’s impact on his students, lives on.
There are countless teachers and librarians out there who make a difference in peoples lives every single day and impact their future.
If you haven’t been to a library in a while, come visit us and see how we are inspiring innovation and transforming lives every day.
Questions?
Be sure to take a coaster and a postcard with you so you know where to find us.