Omni channel for all essential information OpenAI GPT-based product proposal with POC design. It will combine all information from Confluence, Gitlab, Jira, and Slack into one place. It will be your new starting point for daily work.

1. Internal
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Confidential © 2023 Agoda. All rights reserved.
Agoda InsightBridger

2. Internal Confidential © 2023 Agoda. All rights reserved.
The team
Shawn Xiao
Staff Data Scientist
IT
Yeo Boon Hong
Staff Data Scientist
IT
May Kim
Sr Software Engineer
Product
Yuiko Majima
Lead Product Designer
Design
Prateek Gupta
Principle Product Manager
Product
MENTOR

3. Internal Confidential © 2023 Agoda. All rights reserved.
We aim to make Agoda developers 10x productive
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3
XXdevs
>
Additional Productivity
Estimation based on our survey data

4. Internal Confidential © 2023 Agoda. All rights reserved.
Source: The Modern Workplace Demands a New Approach to Knowledge Management, Forrester(2022)
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Productivity loss comes from inaccessible information
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• Knowledge remaining inaccessible by
employees create a costly blind spot and
time consumption
• Documented information is scattered, and it
is often outdated, irrelevant, and lacking
context

5. Internal Confidential © 2021 Agoda. All rights reserved.
Should we attend this 2hrs
meeting, even though the
relevant information is
around 15 mins?
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If the tasks require knowledge from
other team, will need to organize a
meeting to get KT from the
required parties
What is this Project A? There are
so many Confluence pages, slack
threads to find to understand.
“
”
“
”
Agodans are facing same pain points day to day
”
“
“scattered tools”
“Too many meetings”
“lack of focus time”

6. Internal Confidential © 2023 Agoda. All rights reserved.
Current time spent is based on an internal survey with 1447 Agoda dev respondents
Hypothesis:
Agoda InsightBridger can save 25% of the meeting and documentation time.
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WE’D GET
XXExtra Devs
ASSUME WE SAVE
9mins /person
CURRENT TIME SPENT
36mins/day
Documentation
WE’D GET
XX Extra Devs
ASSUME WE SAVE
30mins /person
CURRENT TIME SPENT
2hrs/day
Meetings
Total Agoda Developers

7. Internal Confidential © 2023 Agoda. All rights reserved.
Current time spent is based on an internal survey with 1447 Agoda dev respondents
Hypothesis:
Agoda InsightBridger can save 25% of the meeting and documentation time.
7
WE’D GET
XXExtra Devs
ASSUME WE SAVE
9mins /person
CURRENT TIME SPENT
36mins/day
Documentation
WE’D GET
XX Extra Devs
ASSUME WE SAVE
30mins /person
CURRENT TIME SPENT
2hrs/day
Meetings
Total Agoda Developers
Agoda
InsightBridger

8. Internal Confidential © 2023 Agoda. All rights reserved.
Introducing: Agoda InsightBridger
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A single interface powered by advanced
algorithms and GPT capabilities that helps you stay
informed and up-to-date
Recommended Action
Gather Content
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2
Investigation
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KEY FEATURES

9. Internal Confidential © 2023 Agoda. All rights reserved.
Tackle what’s most important with prioritized and suggested action items
Provide smart actions of what needs to be
done, often with the first draft done by
Agoda InsightBridger.
Summarize important happening of
the day prior based off of
your Slack, Teams chats, Meetings,
Confluence and Jira updates.
Recommends action items gives
suggestions on the best course of
action..
Prioritizes action items
based on assessing the
dependencies of your tasks
and others.
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3
4

10. Internal Confidential © 2023 Agoda. All rights reserved.
Get quick and concise answers from the Agoda InsightBridger
Ask conversationally to Agoda
InsightBridger what you need. It will
take in your input + context from your
role and projects you are working on to
generate an answer
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Get concise answers with useful links
and summarized information.
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11. Internal Confidential © 2023 Agoda. All rights reserved.
Generate documentation based on your historical work and inputs
Request documentation in formats of
text, Confluence pages, powerpoints,
etc.
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12. Internal Confidential © 2023 Agoda. All rights reserved.
Best of all, we can build this on top of existing solutions
Agoda Chatbot
OpenAI + Confluence Q&A
Integration
Slack Summary Bot
Summarize Content in a Slack threads
Langchain
OpenAI enhancement
LlamaIndex
Data connectors
Pinecone
Vector Store
AutoGPT
Breakdown Tasks
QA Internal Bot
Answer question based on
internal knowledge base
Agoda InsightBridger
Internal tools
External tools

13. Internal Confidential © 2023 Agoda. All rights reserved.
Mention the license cost, limitations, pros/cons, time to market (1Q vs immediate). Build - we’ve been investing already in different tools, so we just need to
stitch together. Visualize that this is a consolidation of tools we have already.
Recommend to build rather than buy, because it provides an omni platform
integrated with all Agoda channels, and highly configurable
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BUY BUILD
EXAMPLES
• Microsoft Copilot
• Google Workplace AI
• Agoda InsightBridger
BENEFITS
• Speed - Quicker launch time
• Cost - The cost is cheaper in the starting phase
• Expertise - No internal development effort needed
• Omni platform for all Agoda knowledge channels
• Integration – Easy integration with existing systems
• Customization - Complete control over features and
capabilities
• Ownership – Build Expertise and share across BHI
DRAWBACKS
• Less control, no tailored solution for Agoda
• Fixed product features, dependency on vendor
• Single ecosystem, difficult to integrate across
platforms
• Longer launch time
• Higher cost in the beginning phase
• May need iterations to meet expectations

14. Internal
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Confidential © 2023 Agoda. All rights reserved.
Ask
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Milestone - timeline
• Product build-out – 1 Quarter
• Experiment & POC => Launch
Scrum team
• 2 x Frontend developers
• 2 x Backend developers
• 1 x Data Scientist
• POC platform integrated with Slack, Teams,
Confluence, Jira, and Emails
• QA: Ask for feedbacks iteratively with
target users
88x
ROI:
Fully Launch
• Experiment the platform with 100
participants
• Share success stories with the rest of
users
2023 Q3
2024 Q1
2023 Q4

15. Internal
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Confidential © 2023 Agoda. All rights reserved.
Questions?