Business Maturity Framework

1. Business Maturity
Framework

3. Business Maturity
Framework
By Vinod K. Pandita
Profle Link
Essence of “The Powerful CeO” Program
Leading Business Transformation
& CEO Coach |
Transformed 500+ SMEs |
Author

4. 2
Leadership is all about taking
responsibility to serve humanity for the
problems they have in their personal,
professional, social or spiritual quadrants
of life

5. Business
Maturity
Framework
3
Essence of “The Powerful CeO” Program
Contents
Different Levels of Business Maturity
Chapter–1
Chapter–2
Chapter–3
Chapter–4
Chapter–5
Introduction
Chaotic Business
Reactive Business
Corrective Business
Proactive Business
Innovative Business
Five Recommendations for establishing Innovative
and Sustainable Business Organization
Conclusion

6. Introduction
4
This maturity model is based on my experience of working with multiple
clients having delivered multi-disciplinary engagements in the last 2
decades.
Essence of “The Powerful CeO” Program
Chaotic
Struggler
Reactive
Beginner
Corrective
Organized
Proactive
Achiever
Innovative
Leader
Business Levels of Maturity
Chaotic
Reactive
Corrective
Proactive
Innovative
Business Owner's Levels of Maturity

7. 5
Essence of “The Powerful CeO” Program
Business
Maturity
Business Owner
Maturity
Competitiveness
Readiness
Innovative
Business
Business Leader Globally
Competitive
Proactive
Business
Achiever Nationally
Competitive
Corrective
Business
Organised Competitive
in Industry
Reactive
Business
Beginner
Getting
Competitiveness
Ready
Chaotic
Business
Struggler Incompetitive

8. Chaotic Business
6
Chaotic Business
Chapter–1
In my experience, 80-90% of small
and medium businesses fall in this
category and most of business
owners struggle to survive. I have
seen them frustrated, facing
financial disasters, not focused on
sales, having almost zero customer
focus, facing supply chain chaos
and completely unorganized in their
approach.
Chaotic business is a bottom level
of business maturity and generally
resonates with an unorganized
business setup, have no strategies,
goals and processes to manage that
business. The approach of business
owner is very ad hoc and careless.
In this scenario, business owner is a
“Struggler” and always faces daily
challenges out of confusion and
chaos.

9. 7
Chaotic Business
Characteristics of a Chaotic Business:
There is no business
strategy to follow
Business doesn’t have
any goals and objectives
Total absence of
business processes and
structures
Absence of even short
term vision
There is no business plan
to work and rely on
Chaotic Business
Chapter–1

10. 8
Chaotic Business
Characteristics of a Struggling Business Owner:
This type of business will score 0-20/100 against best practices. The self -
assessment will make business owner realize the current state of affairs of his
business and help him jumpstart to the next higher level
from “Struggler to Beginner”.
Mostly confused and has no clue where to begin and
where to end
Wastes his productive time in finding short-cuts to
perform on daily basis
Generally in complaining mode and always
complaining external factors
Has no clarity of even a short- term goal
He performs everything verbally and tries to control
everything himself
Chaotic Business
Chapter–1

11. Reactive Business
9
Reactive Business
Chapter–2
In my experience, 60-80% of small
and medium businesses fall in this
category and in this case, business
owner reacts to every problem he
faces.
There is an absence of proper
systems to deal with any problem
and the business suffers the after-
effect of those reactions. It is never
in the favour of business to react
but to respond. Reaction means
making short cuts in providing
solutions, which can never give
sustainable results.
Reactive business is a second level
of business maturity and generally
resonates with partially-organized
business setup, which reacts to
every problem or challenges that
business face.
On the other side, this also gives us
some confidence that the business
has come out of choes and at least
reacts rather than sleeping over the
challenges.
We can say, in this case, the
business has some vision and idea
about some business strategies,
may be unclear goals and un-
defined processes to manage
business to start with.
In this scenario, business owner is a
“Beginner”, who partially
understands how to deal with
business challenges and is
willing to learn
and improve.

12. Reactive Business
10
Reactive Business
Chapter–2
Characteristics of Reactive Business:
There is some level of
business strategy to
follow but not
documented anywhere.
Business has goals and
objectives but not clearly
defined
Business processes are
partially defined and not
at all documented
There is a business
plan in mind and not
documented
There is a short-term
vision for business

13. Reactive Business
11
Reactive Business
Chapter–2
This type of business will score 21-40/100 against best practices. The self -
assessment by business owner will make him realize the current state of affairs of
his business and help him jumpstart to the next higher level
from “Beginner to Organized”.
Characteristics of a Business Owner as Beginner:
He has some clue where to
go from where he is today.
Hard working and trying to
utilize his productive time
in defining things.
He derives pleasure from
the position of power and
tends to control everything
himself and communicates
selectively.
Has no clarity of long -term
goals
Generally in complaining
mode for internal factors.

14. Corrective Business
12
Corrective Business
Chapter–3
In my experience, 41-60% of small
and medium businesses fall in this
category and in this case, business
owner takes corrective action to
every problem he faces.
There is a partial system in place to
deal with any problem and the
business is not suffering much
because of it taking corrective
actions against non-compliances,
failures, problems and challenges.
There is a system to take correction
and corrective action which
eliminates cause and improves
effect of that problem.
Corrective business is a third level
of business maturity and generally
resonates with organized business
setup. This is also a proof that the
business has come out of reactive
mode and has a system in place to
respond appropriately.
Moreover, there is still a scope of
improvement to develop best tools
to take corrective actions to ensure
that same problems are not
repeated again.
In this case, the business has a
vision and set goals, well-defined
business strategies and processes
defined to some level for managing
business.
In this scenario, business owner is
“Organised”, who understands how
to deal with business challenges
and is willing to learn and improve.

15. Corrective Business
13
Corrective Business
Chapter–3
Characteristics of a Corrective Business:
There are some well-
thought out business
strategies in mind of a
business owner and his
teams.
Business has goals and
objectives but not
clearly defined
Business processes are
partially defined but
not documented
properly.
There is a short-term
vision for business
growth.
There is a business plan
but not documented.

16. Corrective Business
14
This type of business will score 41-60/100 against best practices. The self -
assessment by business owner will make him realize the current state of affairs of
his business and help him jumpstart to the next higher
level from “Organised to Achiever”.
Characteristics of Business Owner as Organised:
Business owner has a clarity
where to go from where he
is today
Hard working and utilizing
his productive time in
defining things and
learnings.
He loves to empower teams
and encourages them to
lead.
Has clarity of long -term
goals but yet to implement.
Generally in complaining
mode for external factors
Corrective Business
Chapter–3

17. Proactive Business
15
Proactive Business
Chapter–4
In my experience, 21-40% of small
and medium businesses fall in this
category and most of business
owners are in a better position to
make their business thrive. I have
seen them doing well in terms of
revenues, better customer
satisfaction index, better
coordination among teams,
effective supply chain
management, profitable bottom
line, cost competitive and happy
business.
Proactive business is a fourth level
of business maturity and generally
resonates with an agile and smart
business setup having well-defined
and documented strategies, goals
and processes to manage business.
The approach of business owner is
like an achiever in responding to
problems, proactive and solution
oriented.
In this scenario, business owner is
mostly busy in designing solutions
for improving products/services in
response to target customers,
continuously improving business
management systems and focused
on organic growth.

18. Proactive Business
16
Characteristics of a Proactive Business:
Sufficiently working on
defining business
strategies.
Business has clearly
defined goals and
objectives and being
dynamically changed for
betterment.
Business processes are
defined, documented
and implemented but
not continuously
improved in absence of
effective review
mechanism.
There is a long-term
vision for business
growth.
Documented business
plan but sometimes not
dynamically revised
with change in market
conditions.
Proactive Business
Chapter–4

19. 17
This type of business will score 61-80/100 against best practices. The self
assessment by business owner will make him realize the current state of affairs of
his business and help him jump start to the next higher level from being an
“Achiever to Leader”.
Proactive Business
Proactive Business
Chapter–4
Characteristics of a Business Owner as Achiever:
Business owner has a clear
path where to go from point A
to point B to point C.
Utilizes his productive time
in reinventing and improving
systems and relevant
processes in response to
internal and external
challenges
He loves to delegate and
communicate exclusively
with right teams
Has absolute clarity of
long-term business goals for
its sustainable growth.
Has built business
management systems to
resolve internal issues.

20. Innovative Business
18
Innovative Business
Chapter–5
In my experience, only 0-20% of
small and medium businesses fall in
this category and most of business
owners in this category are Business
Leaders. I have seen them thriving,
growing, completely organized and
happy with their business and
entrepreneurial journey.
In my opinion, these business
owners are rare but growing with
times especially because of learning
opportunities they are willing to
embrace and because of their
willingness to learn new things to
improve their business in this ever-
changing business environment.
Innovative business is the fifth and
highest level of business maturity
and generally resonates with out-
of-box business setup, ready for
new challenges, ready for becoming
globally
competitive and always striving to
take a leadership position with a
differentiation in their approach of
doing and implementing actions in
the interest of business.
In this case, the approach of
business owner is also very
innovative and like a leader, always
looking for new opportunities and
new ways to execute business. In
this scenario, business owner is a
“Leader” and always ready to face
and capable of overcoming any
challenge.

21. 19
Chapter–5
Innovative Business
Innovative Business
Characteristics of an Innovative Business:
Thriving on business
growth with great
customer experience.
Innovating new
products/services and
constantly developing
new ways to serve
customers using
appropriate
technology to its best
use.
Always searching new
and challenging
opportunities to crack
the code of business
growth with multiplier
effect.
Business growing
exponentially at 20-
50-100% YOY with
sustained profitability
Leveraging well-
established and
documented business
strategies and
business operations
with the help of
motivated teams in
the organization.

22. 20
Innovative Business
This type of business will score 81-100/100 against best practices. The self
assessment by business owner will make him realize the current state of affairs of
his business and help him jump start to the next higher level from “Leadership
position to ever improving journey of Business Excellence”.
Characteristics of a Business Owner as Leader:
Chapter–5
Innovative Business
Clearly defined business
goals and documented
roadmap for business
growth.
Cost sensitive and focused on
lean principles.
Crystal clear about Vision,
Mission and Business
Objectives and ready for
dynamically and ever-
changing business
environment.
Educating and empowering
teams for their constant
engagement and involvement
Ready with Saleable Business
Model for disinvestments and
M&A opportunities.

23. Five Recommendations for establishing
Innovative and Sustainable Business
Organization
21
Business is ready with a detailed
Pitch Deck document covering
strategies for growth and ready
with saleable business model.
Business is ready with Market
Feasibility and Financial Feasibility
Reports for exploring new markets
and capturing more market share
backed by solid CMA (Credit
Monitoring Arrangement) data. This
will help business to get working
capital from financial institutions
for exponential growth.
Ready with Business Plan 1-3-5
years for sustainable growth and
success followed by an established
system for Business Performance
Review on a regular frequency to
ensure there is not much deviation
from planed arrangements
Ready with clearly defined
Organization Structure and
clearly defined Roles,
Responsibilities, Authorities and
Accountabilities (R2A2) for top
to down for executing business
plans flawlessly.
Ready with Business
Management Systems covering
all processes for better process
control and continual
improvement.

24. Five Recommendations for establishing
Innovative and Sustainable Business
Organization
22
Business Leaders work on-the-
business rather than in-the-
business and drive their business
with scientific and professional
approach for sustained growth and
success.
Such Business Leaders are seen in
the right circles and always
available for serving society and
creating more value in supply
chain.
They are omnipresent on
common platforms of their
industry and always sharing
their stories of successes and
failures with others and
inspiring individua's and
organizations for their growth
and peak performance.

25. Conclusion
23
Conclusion
A Start-up founder, an entrepreneur
or business owner becomes “The
Powerful CeO”, the moment he
realizes the gaps in establishing and
managing business on joining this
high-impact coaching, consulting
and training engagement program.
He is able to define a time-bound
roadmap for growth and success for
his business after he evaluates level
of his business maturity after
assessing and evaluating scores
against 30 key business elements.
The participant/client joining this
powerful mastery program gets an
opportunity to learn “HOW” by
actually doing work in the
classroom to create strategies,
define processes and set
performance indicators for his
business followed by technical and
management sessions and finally
going through a 5-Day Advanced
Business Leadership Mastery
Program.
My objective is to deliver an
experiential learning process to the
participants to be able to do things
by themselves. Every participant
takes away “Business Mastery
Booklet” and starts converting
ideas generated in masterclass to
action in his own business in next
100 days after joining 1-Day
Business Leadership Mastery
Program with Business Coach.
It is my promise that each one who
joins this business leadership
mastery program in totality, will
become sufficiently powerful in
executing roadmap for business
excellence, peak performance,
everlasting success and getting
ready for leaving behind a legacy. .

26. Thank Y
ou!