Effective Communication Handout

This document discusses factors that affect effective communication between parents and school staff regarding a student's special education services. It emphasizes the importance of preparation, credibility, controlling emotions, and avoiding overuse of "buzz words." Effective communication involves both verbal and non-verbal elements. Verbally, parents should ask questions respectfully and focus discussions on the student's needs. Non-verbally, parents should maintain a positive attitude, appear prepared, and use active listening skills. Written communication should be used judiciously and professionally. The goal is cooperative communication to help the student, not adversarial exchanges.