Maricel Gubaton Quilla is a Filipino store manager with over 15 years of experience in retail management, customer service, and sales across multiple cosmetics and beauty brands in the UAE and Philippines. She is currently employed as the store manager of The Face Shop in Al Ain, UAE, where she oversees all store operations including staff management, pricing, inventory, merchandising, and ensuring customer satisfaction. Prior to this role, she held various positions with increasing responsibilities in sales, operations, and store management. She is seeking new opportunities to utilize her strong organizational and customer service skills.

1. MARICEL GUBATON QUILLA
VILLA#1 CORNER 2ND ST ALJIMI
Mobile No.: 0543283632
Email add: maricelgubaton@yahoo.com
VISA STATUS - EMPLOYED @ALGHURAIR RETAIL LLC
OBJECTIVES : To obtain a position that will enable me to use my strong
organization skills and ability to work well with the different kind of
people, customer service management where my experience can
be utilized to improved customer satisfaction.
WORKING EXPERIENCES:
THE FACE SHOP UAE STORE MANAGER
Al Jimi Mall, Al Ain UAE
(DECEMBER 2009 UP TO PRESENT)
Job Description:
➢ Manage retail staff, including cashiers and people working on the floor.
➢ Formulate pricing policies.
➢ Determine daily coupons.
➢ Ensure pricing is correct.
➢ Work on store displays.
➢ Attend trade shows to identify new products and services.
➢ Coach, counsel, recruit, train, and discipline employees.
➢ Identify current and future trends that appeal to consumers.
➢ Ensure merchandise Evaluate on-the-job performance.
➢ Approve contracts with vendors.
➢ Maintain inventory and ensure items are in stock.
➢ Keep up with fluctuating supply and demand.
➢ Analyze operating and financial statements for profitability ratios.
➢ Ensure promotions are accurate and merchandised to the company’s standards.
➢ Utilize information technology to record sales figures, for data analysis and forward
planning.
➢ Ensure standards for quality, customer service and health and safety are met.
➢ Monitor local competitors.
➢ Ensure hours of operation are in compliance with local laws.
➢ Maintain store's cleanliness and health and safety measures.
➢ Organize and distribute staff schedules.
➢ Preside over staff meetings.

2. ➢ Help retail sales staff achieve sales targets.
➢ Manage different departments within the store.
THE FACE SHOP UAE BEAUTY ADVISOR
Al Ain UAE
(FEBRUARY 2008 TO NOVEMBER 2009)
Job Description:
➢ Promote and sell beauty products of the company to customers who walk - in.
➢ Extend extensive beauty product knowledge to customers.
➢ Attend and respond to customer queries on beauty products to enhance sales.
➢ Meet and maximize sales targets and established goals.
➢ Prepare reports on returned and / or damaged beauty products, Offer extensive
beauty and cosmetic information to customers and assist them in choosing right
products.
➢ Maintain appearance, inventories and reports of the department.
➢ Create effective displays to sell seasonal and promotional beauty products.
➢ Responsible for receipt of payment through automatic debits, vouchers, credit cards,
check and cash.
➢ Ensure money in cash drawers is adequate at the commencement of shifts.
➢ Maintain clean work areas and ensure adequate staffing is done.
MAYBELINE COSMETICS PHILLIPINES MAKE UP ARTIST
SM Makati, Phils.
(2004-2007)
Job Description:
➢ Adapted to exceptional skin types and general skin care requirements.
➢ Ensure to stock linens along with operating supplies.
➢ Ensure to clean and arrange product storage.
➢ Present clients with top level of makeup knowledge and application.
➢ Maintain safe, clean and relaxed work atmosphere.
➢ Utilize ice-breakers to develop relations with clients.
➢ Ensure to ask open-ended, question queries to know about skin care and varied
beauty needs.
➢ Confirm client requirement and present products through education and
demonstration.
➢ Confirm choices and execute sale closure.
➢ Assist to maintain steady standards of maintenance, cleanliness and organization.
➢ Develop and ensure an environment giving fairly and respectful treatment to all
employees.
LANDER SKIN CARE PRODUCTS SALES ASSOCIATE
Landmark, Makati, Phils.
(2001 TO 2003)
Job Description:
➢ Managing inventory
➢ Sales Customer Service
➢ Cashier
➢ Administrative Duties
➢ Maintaining inventory in the back

3. ➢ Arranging inventory on the store floor
➢ Tagging merchandise
➢ Setting up promotional material and displays
➢ Replenishing inventory
➢ Reorganizing items
➢ Maintaining a neat and tidy store
TRAININGS AND SEMINARS ATTENDED:
❖ CUSTOMER SERVICE EXCELLENCE BY MIS TERRY @ AL GHURAIR HEAD OFFICE
❖ MAKE UP TRAINING@ THE FACE SHOP
❖ MYSTERY SHOPPER VERY GOOD RESULT FOR 2012 AND 2013
❖ STORE TARGET ACHIEVERS MONTHLY AND QUARTERLY
EDUCATIONAL ATTAINMENT:
TERTIARY: IMMACULATE CONCEPTION COLLEGE
Balayan Batangas, Philippines
Course BS Education (undergraduate)
SECONDARY:LUCSUHIN NATIONAL HIGH SCHOOL
Calatagan, Batanggas, Philippines
PRIMARY: REAL ELEMENTARY SCHOOL
Calatagan, Batanggas, Philippines
PERSONAL INFORMATION
Date of Birth : October 3, 1981
Age : 35 y/o
Civil Status : Married
Religion : Roman Catholic
Nationality : Filipino
Language Spoken : English, Tagalog, Arabic
REFERENCE
Rajesh Bashkaran

4. Operation Manager - Al Ghuriar Retail Company
Mobile No.050 653 8369
Glaisa Dasco Ilaga
Area Manager- Abu dhabi Branch The Face shop
Mobile No.056-179 6565
Jade Kakilala
Area Manager- Sharjah branch The Face shop
Mobile No. 056-441-7443
I hereby certify that the above information is true and correct to the best of my
knowledge and belief
MARICEL G. QUILLA
Applicant