This document summarizes the new features in SoGoSurvey version 24.0, including the ability to collect offline feedback, customize customer experience metrics and weights for assessments, customize graph colors, expanded rules and alerts, and identify data patterns using cross tabs in reports. It encourages users to explore the new features by logging into their account or joining a live guided tour.

1. SoGoSurvey 24.0: Release Highlights
“Creativity is thinking up new things.
Innovation is doing new things."
- Theodore Levitt

2. Like every new release, 24.0 is powered by
feedback, inspiration, and the desire to empower
you to make the smartest possible decisions.

3. A Few Highlights…

4. No connection? No problem!
• Need to collect feedback in an area
with unreliable internet connectivity?
• Offline Participation allows you to
record responses anytime, anywhere.

5. Custom CX Metrics
• Beyond the standard CX metrics –
NPS, CST, CES – track the key
qualities that matter most to you and
your customers.
• Customize your own measures, then
track across touchpoints on the CX
Dashboard.

6. Weight Categories and Scores in
Assessments
• New options make it even easier to give
greater value to the items that matter most
in your audits, evaluations, and quizzes.
• Automate complex calculations to deliver
even more powerful insights from your
results.

7. Customize Graph Colors
• Clearly illustrate the story of your
data in the colors of your choice.
• Customize palettes to showcase
your brand or to reflect the
aesthetics of a particular project.

8. Expanded Rules & Alerts
• Rules & Alerts sent automated emails
to key team members based on your
chosen triggers, and this release
delivers more conditions, more
settings, and even digest options.

9. Identify Data Hotspots
• Adding Cross Tabs within Omni
enables you to pack even more
results into one report!
• Set conditional formatting to quickly
uncover patterns and highlight key
points for your audience.

10. Want more?

11. • Expanded API options
• Rename and merge answer options when
segmenting in Omni
• Improved in-app communication
• Overall Weighted Score enhancements
• More accessible UI in Text & Translations
• Expanded control over inclusion of
incomplete responses in export
• More inclusive defaults in demographics
• Custom labels and text for all packages

12. Ready to explore? Log in and see what’s new in
your account, or join a live guided tour!

13. Want more?
Like, Share, and Follow:
https://www.sogosurvey.com/blog/sogosu
rvey-24-0verview-new-release-notes/

14. Connect: support1@sogosurvey.com

15. Thank You!
www.sogosurvey.com