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INDIAN SCHOOL OF BUSINESS
MANAGEMENT & ADMINISTRATION
AN ISO 9001 : 2008 CERTIFIED INSTITUTION
SUBJECT:- Business Communication
MARKS :80
Course :MBA-4 Sem (Masters In Business Administration Dual
Name :
Answer the question in one line.
Q1. Explain the nature and general purpose of financial statements. (10 marks)
Answer:Financial statements, which are accounting reports, serve as the principal method of
communicatingfinancial informationaboutabusinessentityoranindividual to outside parties such
as banksand investors.Inatechnical sense,financial statementssummarize the accounting process
and provide atabulationof accounttitlesandamountsof money.Furthermore,financialstatements
report the financial position or financial status of a business or an individual as well as financial
changesat a particulartime orduringa period of time. The basic purpose of financial statements is
to communicate to external and inter
Q2. What is meant by the term ‘Just-in-Time’ Inventory system? (10 marks)
Answer: Just in time (JIT) inventory is a management system in which materials or products are
produced or acquired only as demand requires. This approach to managing inventory has become
increasinglypopularin the early 21st century as suppliers and retailers collaborate to try to control
inventory costs while still meeting customer demands.
Purpose:Just intime inventoryisintended to avoid situations in which inventory exceeds demand
and places increased burden on your business to

2. Q3. What is a bad news message? (10 marks)
Answer:In business writing, a letter, memo, or email that conveys negative or unpleasant
information--information that is likely to disappoint, upset, or even anger a reader.
Bad-newsmessagesincluderejections(inresponse tojobapplications,promotionrequests, and the
like), negative evaluations, and announcements of policy changes that don't benefit the reader.
A bad-news message conventionally begins with a neutral or positive buffer statement before
introducing the negative or unpleasant information. This approach is called the indirect plan.
Delivering bad news is something that we all
Q4. What do you understand by the phrase ‘Readers responses are sharpened by Situation’? (10
marks)
Answer:One can sort reader-response theorists into three groups: those who focus upon the
individualreader'sexperience ("individualists");thosewho conduct psychological experiments on a
defined set of readers ("experimenters"); and those who assume a fairly uniform response by all
readers ("uniformists"). One can therefore draw a distinction between reader-response theorists
who see the individual reader driving the whole experience and others who think of literary
experience aslargely text-driven and uniform (with individual variations that can be ignored). The
former theorists, who think the reader controls
Q5. What is resume deception and personal data in resume writing? (10 marks)
Answer:When creating your resume, it’s important to be honest and accurate. Embellishing your
resume cancome back to hauntyou.Many people have beenfiredfromtheirjobsbecause theylied
on their resume or job application. Most employers conduct background checks and check your
personal and professional references. If your employment history doesn’t match up, you will be
denied the position.
Being honest on your resume doesn’t mean you
Q6. Why is a claim letter written? (10 marks)
Answer:Claimlettersare usedtomake claimsdue to unsatisfactory work or products by companies
that have contracted another party to complete work. For example, if a company outsources
production of a part required for a final product and is unsatisfied with the contractor's work, that
company will write a claim letter to demand superior products. As such, claim letters have a very
formal and serioustone.Use the suggested phrases and model letter below to model claim letters
for use in your own business activities.

3. The following letters make claims against
Q7. Define communication. Discuss the importance of communication with reference to an
individual and an organization. (10 marks)
Answer:Communication (from Latin commūnicāre, meaning "to share") is a purposeful activity of
exchanging information and meaning between living organisms or artificial devices using various
technical or natural means, whichever is available or preferred.
Communicationrequiresasender,amessage,amediumandarecipient.However,the receiverdoes
not have to be present or aware of the sender's intent to communicate at the time of
communication; thus communication can
Q8. What legal aspects influence business communication? Discuss any two of them in detail. (10
marks)
Answer:Businesscommunicationcantake manyforms,includingsalespitches,marketingmessages,
press releases and even company meetings, depending on the audience and communication
medium. Business communication competencies tend to focus on building relationships and
achievingproductiveresults,butthe legal aspectmustalsobe considered.Certain areas of business
communication are strictly regulated by law, while others can lead to potentially harmful civil
litigation.Understandingthe legal frameworkinwhichbusinesscommunicatorsworkisessential for
entrepreneurs, managers and front-line employees
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )