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



PP

M4C

SD
UNDERSTAND
-------FOCUS

Build a Customer Profile Map
BACKGROUND
Students
interested to go
into International
Relations

LANGUAGE
ABILITY
English!

TIME
AVAILABILITY

Summer Vacation

INTERESTS/ NEEDS
People Person,
Wants to feel
important
Loves learning
abut new cultures
3:CUSTOMER
JOURNEY

STRANGE
R

VISITOR

Touchpoints

Facebook

Blog

We
bsit
e

Mental Barrier

spam, iklan, random fq, tag foto iklam,
random PM, tag random, poster jelek

artikel dikit, ga relevan judul,
tampilan/design jelek, tulisan doang, copas
doang, bahasa gk cocok konten, erlalu
formal

bosen,
design
jelek,
byk
jargon

Question

info terbaru darti temen terdekat, ada
gosip apa, poto2 acara terbaru,
knowledge2 unik, vifeo lucu, grup
kesayangan, keep in touch org yang lo
knal/akrab,, page artis

ARTIKEL LAIN SAMA SERUNYA, emg lo
ngapain, organisasi nya apa

Cara
apply,
acaran
ya
dmn,
kapan,
cost

Motivation

kepo, banyak yg entertaining, bahan
baru, gosip baru, trend baru, chatting
sama org yg lo kenal, stalking sesuatu yg
stories touching funny pengalaman
menarik perhatian
super unik, fkta2 unik

detail, continous, design bagus, banyak
poto, video2 lucu atu touching
program apaan, siapa yg nulis, organisasi
nya apa, berapa lama

Simple,
jelas
smua
Cara
info
aplu

Message/
Activity
Information

Reason to Believe

Tactic

gngelike, ngeshare, ngeadd friend,
ngemessage

share, comment, like

faktual, terjadi, poto, video, org yg
dekat

buktinya bukan dia doang

org terkenal, blognya

cek jg blog temen gue

Testimo
ni,,
foto,
showc
ase
brp org
udh
pergi
Promotio
nal Tools

Showcasing of
what our EP
doing abroad

Booth

Opportunities
information
and
experience
proof

Info
Session

Interesting pictures and proof about Exchange experience
Message Off Peak Products

Represent
Indonesia

Additional
quality
before
applying for
job

Finding
data
abroad

Practical
experience

M essage Summer Products

Represen
t
Indonesia

Unusual
fasting
experien
ce in
diverse
culture

Voluntary
abroad

Witnessin
g cultural
diversity

Impactful
holiday
Off Peak Products

Summer Products

Issue

Value

Basic JD

Possible
Countries

Issue

Value

Basic JD

Possible
Countries

Literacy

-

Practical
education
experience
teach
people in
diverse
culture

-

Give basic
education
to
underprivile
dge
children

-

Russia
Italy
Czech
republic

Literacy

-

Practical
education
experience
teach
people in
diverse
culture

-

Give basic
education
to
underprivile
dge
children

-

Russia
Italy
Czech
republic

Showcasing
our own
culture
Adapting
with local
culture
Broaden
our mindset
about
world
culture

-

Presenting
Indonesian
culture
Involving in
local
culture
activities

-

Cambodia
Taiwan
Vietnam
Russia
Italy
Slovakia

Cultural
understanding

Showcasing
our own
culture
Adapting
with local
culture
Broaden
our mindset
about
world
culture

-

Presenting
Indonesian
culture
Involving in
local
culture
activities

-

Cambodia
Taiwan
Vietnam
Russia
Italy
Slovakia

Increase
awareness
of people
regarding
environmen
t condition

-

Giving
presentatio
n about
how to
maintain
environmen
t and its
danger
Learning
circle
about
environmen

-

Cambodia

Environment

Increase
awareness
of people
regarding
environmen
t condition

-

Giving
presentatio
n about
how to
maintain
environmen
t and its
danger
Learning
circle
about
environmen

-

Cambodia

-

Cultural
understanding

-

Environment

-

-

-

-

-

-

-

-
PP

M4C

SD
•
•
•
•
•
•
•
•
•
•
•
•

•
•
•
•
•
•
•
•
3:CUSTOMER
JOURNEY

STRANGE
R

VISITOR

Touchpoints

Facebook

Blog

We
bsit
e

Mental Barrier

spam, iklan, random fq, tag foto iklam,
random PM, tag random, poster jelek

artikel dikit, ga relevan judul,
tampilan/design jelek, tulisan doang, copas
doang, bahasa gk cocok konten, erlalu
formal

bosen,
design
jelek,
byk
jargon

Question

info terbaru darti temen terdekat, ada
gosip apa, poto2 acara terbaru,
knowledge2 unik, vifeo lucu, grup
kesayangan, keep in touch org yang lo
knal/akrab,, page artis

ARTIKEL LAIN SAMA SERUNYA, emg lo
ngapain, organisasi nya apa

Cara
apply,
acaran
ya
dmn,
kapan,
cost

Motivation

kepo, banyak yg entertaining, bahan
baru, gosip baru, trend baru, chatting
sama org yg lo kenal, stalking sesuatu yg
stories touching funny pengalaman
menarik perhatian
super unik, fkta2 unik

detail, continous, design bagus, banyak
poto, video2 lucu atu touching
program apaan, siapa yg nulis, organisasi
nya apa, berapa lama

Simple,
jelas
smua
Cara
info
aplu

Message/
Activity
Information

Reason to Believe

Tactic

gngelike, ngeshare, ngeadd friend,
ngemessage

share, comment, like

faktual, terjadi, poto, video, org yg
dekat

buktinya bukan dia doang

org terkenal, blognya

cek jg blog temen gue

Testimo
ni,,
foto,
showc
ase
brp org
udh
pergi

• Group 1 –
–
–
–
–
–

Event
Radio
Info Booth
Twitter
Instagram

• Group 2 –
–
–
–
–
–

Bill Board
Business Card
Poster
Blog
Youtube

• Group 3 –
–
–
–
–
–

Flyer
Newspaper
Info Seminar
Facebook
LinkedIn

• Group 4 –
–
–
–
–
–

Magazine
Brochure
Website
Partnerships
Emailers
Timeline For Summer
Jan
1

Rec
IR

Onlin
e
Physi
cal
Sele
ction
Matc
h
Prep

Re

2

3

Feb
4

1

2

3

March

April

May

June

July

4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
Timeline For Summer (June Non Muslim)
De
c
3

Rec
IR
Onli
ne

Physi
cal
Sele
ctio
n

Mat
ch
Prep
Re

4

Jan
1

2 3 4

Feb
1

2

March

April

May

June

July

3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
Building Customer Profiles for International Exchange Programs
Building Customer Profiles for International Exchange Programs
Building Customer Profiles for International Exchange Programs

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Building Customer Profiles for International Exchange Programs

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  • 10. UNDERSTAND -------FOCUS Build a Customer Profile Map BACKGROUND Students interested to go into International Relations LANGUAGE ABILITY English! TIME AVAILABILITY Summer Vacation INTERESTS/ NEEDS People Person, Wants to feel important Loves learning abut new cultures
  • 11. 3:CUSTOMER JOURNEY STRANGE R VISITOR Touchpoints Facebook Blog We bsit e Mental Barrier spam, iklan, random fq, tag foto iklam, random PM, tag random, poster jelek artikel dikit, ga relevan judul, tampilan/design jelek, tulisan doang, copas doang, bahasa gk cocok konten, erlalu formal bosen, design jelek, byk jargon Question info terbaru darti temen terdekat, ada gosip apa, poto2 acara terbaru, knowledge2 unik, vifeo lucu, grup kesayangan, keep in touch org yang lo knal/akrab,, page artis ARTIKEL LAIN SAMA SERUNYA, emg lo ngapain, organisasi nya apa Cara apply, acaran ya dmn, kapan, cost Motivation kepo, banyak yg entertaining, bahan baru, gosip baru, trend baru, chatting sama org yg lo kenal, stalking sesuatu yg stories touching funny pengalaman menarik perhatian super unik, fkta2 unik detail, continous, design bagus, banyak poto, video2 lucu atu touching program apaan, siapa yg nulis, organisasi nya apa, berapa lama Simple, jelas smua Cara info aplu Message/ Activity Information Reason to Believe Tactic gngelike, ngeshare, ngeadd friend, ngemessage share, comment, like faktual, terjadi, poto, video, org yg dekat buktinya bukan dia doang org terkenal, blognya cek jg blog temen gue Testimo ni,, foto, showc ase brp org udh pergi
  • 12. Promotio nal Tools Showcasing of what our EP doing abroad Booth Opportunities information and experience proof Info Session Interesting pictures and proof about Exchange experience
  • 13. Message Off Peak Products Represent Indonesia Additional quality before applying for job Finding data abroad Practical experience M essage Summer Products Represen t Indonesia Unusual fasting experien ce in diverse culture Voluntary abroad Witnessin g cultural diversity Impactful holiday
  • 14. Off Peak Products Summer Products Issue Value Basic JD Possible Countries Issue Value Basic JD Possible Countries Literacy - Practical education experience teach people in diverse culture - Give basic education to underprivile dge children - Russia Italy Czech republic Literacy - Practical education experience teach people in diverse culture - Give basic education to underprivile dge children - Russia Italy Czech republic Showcasing our own culture Adapting with local culture Broaden our mindset about world culture - Presenting Indonesian culture Involving in local culture activities - Cambodia Taiwan Vietnam Russia Italy Slovakia Cultural understanding Showcasing our own culture Adapting with local culture Broaden our mindset about world culture - Presenting Indonesian culture Involving in local culture activities - Cambodia Taiwan Vietnam Russia Italy Slovakia Increase awareness of people regarding environmen t condition - Giving presentatio n about how to maintain environmen t and its danger Learning circle about environmen - Cambodia Environment Increase awareness of people regarding environmen t condition - Giving presentatio n about how to maintain environmen t and its danger Learning circle about environmen - Cambodia - Cultural understanding - Environment - - - - - - - -
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  • 21. 3:CUSTOMER JOURNEY STRANGE R VISITOR Touchpoints Facebook Blog We bsit e Mental Barrier spam, iklan, random fq, tag foto iklam, random PM, tag random, poster jelek artikel dikit, ga relevan judul, tampilan/design jelek, tulisan doang, copas doang, bahasa gk cocok konten, erlalu formal bosen, design jelek, byk jargon Question info terbaru darti temen terdekat, ada gosip apa, poto2 acara terbaru, knowledge2 unik, vifeo lucu, grup kesayangan, keep in touch org yang lo knal/akrab,, page artis ARTIKEL LAIN SAMA SERUNYA, emg lo ngapain, organisasi nya apa Cara apply, acaran ya dmn, kapan, cost Motivation kepo, banyak yg entertaining, bahan baru, gosip baru, trend baru, chatting sama org yg lo kenal, stalking sesuatu yg stories touching funny pengalaman menarik perhatian super unik, fkta2 unik detail, continous, design bagus, banyak poto, video2 lucu atu touching program apaan, siapa yg nulis, organisasi nya apa, berapa lama Simple, jelas smua Cara info aplu Message/ Activity Information Reason to Believe Tactic gngelike, ngeshare, ngeadd friend, ngemessage share, comment, like faktual, terjadi, poto, video, org yg dekat buktinya bukan dia doang org terkenal, blognya cek jg blog temen gue Testimo ni,, foto, showc ase brp org udh pergi
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  • 24. • Group 1 – – – – – – Event Radio Info Booth Twitter Instagram • Group 2 – – – – – – Bill Board Business Card Poster Blog Youtube • Group 3 – – – – – – Flyer Newspaper Info Seminar Facebook LinkedIn • Group 4 – – – – – – Magazine Brochure Website Partnerships Emailers
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  • 29. Timeline For Summer (June Non Muslim) De c 3 Rec IR Onli ne Physi cal Sele ctio n Mat ch Prep Re 4 Jan 1 2 3 4 Feb 1 2 March April May June July 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4