The document discusses a presentation given by Jerome Ternynck of SmartRecruiters and Hayke Tjemmes of Wehkamp at HR Tech World Amsterdam in October 2017. Hayke Tjemmes discusses Wehkamp's decision to change their applicant tracking system (ATS) due to issues with their existing system, including low adoption rates and a lack of reporting data. They selected SmartRecruiters as their new ATS provider due to its alignment with their requirements. The implementation took 4 weeks and went smoothly with support from Talent Collective. Initial results include increased adoption rates and improved scheduling and reporting capabilities. Key learnings from the project are also discussed.
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Wehkamp: Updating Your Legacy ATS
1. Updating your
legacy ATS
HR Tech World
Amsterdam
October 2017
Jerome Ternynck
CEO, SmartRecruiters
Hayke Tjemmes
Technical Recruiter, Wehkamp
2. Introductions
You Are Who You Hire
Hayke Tjemmes
Tech Recruiter,wehkamp
• 10 years Technology and e-Commerce industry
• Technology background
• Passionate about transformation in resourcing
Jerome Ternynck
CEO & Founder, SmartRecruiters
• 17 years Talent Acquisition technology market
• Built and sold ATS company
• Recruitment Background
• Passionate about Hiring Success
4. Founded 1952
First phone based shopping channel in 1984
First e-commerce in Netherlands and 100% online by 2008
450,000 visitors and 200,000 transactions a day
30% of Dutch households buy from wehkamp
8. Why Change?
4 Key Reasons for Making the Switch
Struggling with low adoption of
the recruiting process, hard to
gain feedback
Interviewer Engagement Built for EU + Multilingual
Raising concerns around
compliance and wanted to
localise further to aid adoption
Enhanced Integration
Had hard time finding a platform
that integrated with an older
messaging system for
scheduling.
Struggling to track how many
hires, source of hire, conversion
and applicant quality. Lack of
reporting to support TA team
Data-driven recruitment
10. Making the selection
Decisive, clear requirements
20.7
Initial Contact
25.7
Discovery Call
26.7
First Demo
31.7
Deep Dive
2.8
Selection/Negotiation
4.8
Contract Signed
Our experience:
• SmartRecruiters were highly responsive
• Best aligned to our requirements
• Very easy to deal with
• Pragmatic negotiation!
Our process:
• Clearly defined requirements
• Long list of 9 vendors
• Shortlist of 4 then down to final 2
• Very competitive process
• 12 days end to end
12. Rapid Delivery
Agile partnership
4.9
Project Kick Off
12.9
Configuration
26.9
Training
5.10
Go Live
Overview: 4 weeks
• Delivery partner (Talent Collective)
• Pre work concluded
• Agile approach, close co-operation
• Easy content configuration
• Low training requirement
Integrations
• Single Sign On (SSO)
• Interview calendar sync
• Entelo candidate search tool
• LinkedIn Recruiter
• LinkedIn Job posting
August
Pre Work
Next Steps
• New API based careers portal
• ph-creative partner
14. wehkamp Hiring Success
What benefits do we see already?
• Increased adoption – clear expectations
• Mobile app for managers
• Interview feedback loop – driving up quality
Great feedback from the business
Improved Integration
• Improved scheduling – reduced time
• Quick and simple
• More seamless, removed black holes
• Full visibility of sources and conversion
• Built in reporting, relevant and visual
• Focused on quality of hire
Real Actionable Insights Compliant and Localised
• Using multi-lingual job adverts
• Enhanced reporting for compliance
• Removed GDPR concerns
16. Key Learnings:
❑ Gather detailed requirements ahead of the project kick off
❑ Keep to your project plan; tackle IT first!
❑ Keep training simple. Should be a short user guide and intuitive.
❑ Make sure you purchase an ATS will scale with your company
❑ Open API and solid integration partners
❑ Take the opportunity to INTEGRATE if at all possible!
❑ but most importantly…. SHOW VALUE and ROI!
Making the Switch
Best Practices & Recommendations