This document contains testimonials from Zoom's partners and customers that praise Zoom's solutions, support, and professionalism. The testimonials describe Zoom as having unrivaled Cisco expertise, providing the best help desk support, and as being flexible, innovative, and delivering high quality products and solutions. Zoom's partners and customers express confidence in Zoom and look forward to continued partnerships.

1. WHAT OUR PARTNERS
AND CUSTOMERS SAY…
ZOOM testimonials
July 2012

2. PARTNERS

3. “Presidio has full confidence not only in the solutions offered by
ZOOM, but absolute confidence in their personnel. ZOOM exudes a
level of professionalism and Cisco expertise that is unrivaled in
today’s market. Presidio looks forward to a continued and
prosperous partnership with ZOOM in the years to come.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions

4. “My pleasure… Love selling your stuff. Easy for the most part, good
margin, it works well and the support is pretty good. What else does
one need?”
Jay Barnett, Business Development Manager,
Presidio Networked Solutions

5. "Liam (ZOOM QM consultant) has a great ability in determining
what does not work and what will work in enhancing the quality of
contact center workforce. This means improving the QUALITY
CONTROL of the contact center, which in turn will improve the
QUALITY of the contact center as a butterfly effect.”
Doddy Kartiwa, Professional Services Consultant,
Alcatel-Lucent

6. “We continue to have nothing but top-notch experience working with
your company in our sales pursuits.”
Doug Bowlds, Senior Director, Solutions Delivery,
MicroAutomation Inc.

7. CUSTOMERS

8. “Not only have the products opened new doors to
uncharted territories, which will assist in helping us to
become a world-class call centre, but the implementation of
the products and especially the post-implementation have
been very helpful and enriching.”
Alex Soliman, Quality & Training,
Shangri-la Hotel, Malaysia

9. “Thank you so much for your quick response and fast work! You
guys provide the best help desk support I have ever worked with.”
Rebecca Gamble,
Gainesville Regional Utilities, Florida

10. “We are pleased with your services in general. Your support is
always helpful and ready to solve any kind of problem. Your sales
team is very agile and sophisticated, helping us with strategic
decisions in our premises.”
Marios Zagoraios, General Manager,
CYCLE EUROPEAN SRL

11. “We are grateful to ZOOM International for the very professional
work during the re-location of our data center. Everything was done
in time and on a high professional level. We believe in keeping our
good business relationship and looking forward the future
cooperation with your company.”
Novitskiy Sergey, Deputy CIO,
Home Credit & Finance Bank

12. “RusFinance selected ZOOM CallREC together with ScoreCARD to
expand operations with powerful recording and quality management
to motivate our agents and optimize our staff resources.”
Anna Ivanova, Deputy Head of Analytics and Methodology,
RusFinance.

13. COLLECTED FROM
CISCO DEVELOPMENT NETWORK

14. VERY GOOD RECORDING SOLUTION
“We've been using CallREC in projects that required IP call recording
for a while now and we never had a dissatisfied customer. It works
great with CallManager, Contact Center Express but also Contact
Center Enterprise. The updates are often enough and the
improvements are visible with each version. Whenever we raised any
issues with the support team, the resolution came in a timely manner.
We definitely recommend this solution to anyone that needs a good
solution that gives good value for it's price.”
Bogdan Alexandru Jinaru, Account Manager
Crescendo, Romania
(Awarded ZOOM Solution on CDN with 5 stars)

15. STANDARD SOLUTION
“We started working several years ago with ZOOM products,
around our CallCenter portfolio.
Now, this is our standard tool for all about recording and quality
measurements needed in such solutions. We really encourage
them to continue to support and develop the ZOOM products as
we and our customers are really satisfied.”
Dragos Stroescu, Sales Manager,
Datanet Systems, Romania
(Awarded ZOOM Solution on CDN with 5 stars)

16. FLEXIBLE AND POWERFUL QM SUITE
“We have been working exclusively with ZOOM QM suite for the past
2+ years. We had tried at least two other vendors in the same realm
and our experience with ZOOM has exceeded our expectations of the
technology. As a Cisco partner specializing in Cisco contact centers,
we value the ease and flexibility of integration with UCCE and UCCX
portfolio. The stability of the product (and the fact that it's built on
hardened Linux) also gives a peace of mind. Very good experience
with all ZOOM organizations: Sales (quite responsive), presales (quick
and helpful) and support (very capable).”
Peter Iskander, Managing Director,
Experflow, Egypt
(Awarded ZOOM Solution on CDN with 5 stars)

17. SETTING THE BAR
“I have been working with ZOOM for over five years
and I am still amazed by the product innovation and
how well our customer base enjoys the adoption of the
technology. The ZOOM Partnership truly sets the bar
for our ecosystem channel and we continue to enjoy
this amazing business relationship.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions
(Awarded ZOOM Solution on CDN with 5 stars)

18. VERY GOOD SUPPORT
“We have been deploying ZOOM in Cisco UCCX and UCCE contact
centers, as well as on Callmanager throughout Africa, the Middle East
and Pakistan for the last two years in very small and large deployments
(700 agents). We have worked previously with alternative VR/ QM
solutions, but are now exclusively working with ZOOM. ZOOM is a
complete product that is very well integrated with Cisco components. We
also found the team to provide very good support, be very flexible and
adapt to new customer requirements.”
Andreas Stuber, CEO,
Expertflow, Switzerland
(Awarded ZOOM Solution on CDN with 5 stars)

19. SOLID PRODUCT SUITE
“ZOOM International makes a solid set of Quality Management products for call
recording and agent performance management. The products are very easy to use, and
all nicely integrated into web-based GUIs that provide the various functions based on the
license that is purchased. Perhaps what they are best known for is the CallREC product,
which is one of the leading call recording apps on the market for recording IP calls.
There are good reasons for this market dominance. They support SPAN and SPANless
recording, their application can be virtualized, and they work hand in hand with Cisco
when new releases of Cisco products are released. They support all Cisco phone
handsets on the market today (6900, 7900, 8900, 9900 and IP Communicator). Their
support is outstanding, and always leaves you that WOW customer service experience. I
highly recommend this product!”
Matthew Bynum, Solution Architect,
Softchoice, US
(Awarded ZOOM Solution on CDN with 5 stars)

20. INNOVATIVE
“Through several years of partnership, ZOOM has proven to
deliver the highest quality products that truly meet the business
needs of today's contact centers. ZOOM has repeatedly been first
to market with innovative ideas that have helped to shape the
entire WFO industry. As one of the fastest growing providers of
WFO, ZOOM has maintained a strong commitment to their
customers and continues to set the bar with innovative ideas and
successful delivery.”
Kevin Parrett, Vice President, Contact Center,
Presidio Networked Solutions, US
(Awarded ZOOM Solution on CDN with 5 stars)