The document discusses how Cisco uses data and analytics to improve the customer experience. It explains that Cisco captures customer and employee feedback to identify areas for improvement, which are then used to enhance products, services and customer intimacy. This iterative process of listening, analyzing, taking action and validating improvements has increased customer satisfaction and loyalty over time.
Conferencia Simultánea CISCO / Logicalis
León Grekin, Director Financial Services - Cisco Systems, Inc.
12º Congreso Internacional de Tecnología para el Negocio Financiero
The document describes AssureBridge's single sign-on (SSO) solution. It discusses how customers often need to connect to multiple partner applications, but implementing SSO is challenging due to a lack of expertise, long timelines, security risks, and operations difficulties. AssureBridge provides a fully-managed hosted SSO service that allows customers to seamlessly connect to partners' applications with professional setup and support to address these challenges.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
The document discusses Avaya's data networking solutions and provides information about its products and capabilities. It summarizes that Avaya offers reliable, scalable, and efficient networking solutions to address businesses' needs around always-on availability, cost management, and adapting to data growth. It highlights several of Avaya's switch and routing platforms and how they deliver benefits like reduced complexity, energy efficiency, and investment protection.
Avaya%20data%20solutions%20 %20creating%20a%20fit%20for%20purpose%20networkSteven J. Bocker, MBA
The document discusses the need for a new type of "fit for purpose" enterprise network architecture to address the challenges of today's environment where real-time communications and collaboration applications are driving increased network traffic and mobility requirements. Traditional general purpose network architectures were not designed for these demands and can experience problems as more hardware and bandwidth are added, such as increased management complexity and scalability issues. A new approach focused specifically on supporting real-time applications is needed to provide efficient, effective access for the modern workforce.
IP Office is a communications system from Avaya designed for small to medium sized businesses. It unifies communications across devices and locations. IP Office adapts to business needs and budgets while providing individual productivity tools. It aims to help businesses use communications to grow sales and lower costs, making Avaya a leader in business communications.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
This session focuses on IPv6 deployment options for the enterprise and commercial network manager, with in-depth information about IPv6 configuration and transition methods. IPv6 deployment considerations for specific areas of the network such as campus, WAN or branch, remote access, and data center are discussed. The session features best practices for deploying IPv6 with a variety of associated technologies and operating systems.
Conferencia Simultánea CISCO / Logicalis
León Grekin, Director Financial Services - Cisco Systems, Inc.
12º Congreso Internacional de Tecnología para el Negocio Financiero
The document describes AssureBridge's single sign-on (SSO) solution. It discusses how customers often need to connect to multiple partner applications, but implementing SSO is challenging due to a lack of expertise, long timelines, security risks, and operations difficulties. AssureBridge provides a fully-managed hosted SSO service that allows customers to seamlessly connect to partners' applications with professional setup and support to address these challenges.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
The document discusses Avaya's data networking solutions and provides information about its products and capabilities. It summarizes that Avaya offers reliable, scalable, and efficient networking solutions to address businesses' needs around always-on availability, cost management, and adapting to data growth. It highlights several of Avaya's switch and routing platforms and how they deliver benefits like reduced complexity, energy efficiency, and investment protection.
Avaya%20data%20solutions%20 %20creating%20a%20fit%20for%20purpose%20networkSteven J. Bocker, MBA
The document discusses the need for a new type of "fit for purpose" enterprise network architecture to address the challenges of today's environment where real-time communications and collaboration applications are driving increased network traffic and mobility requirements. Traditional general purpose network architectures were not designed for these demands and can experience problems as more hardware and bandwidth are added, such as increased management complexity and scalability issues. A new approach focused specifically on supporting real-time applications is needed to provide efficient, effective access for the modern workforce.
IP Office is a communications system from Avaya designed for small to medium sized businesses. It unifies communications across devices and locations. IP Office adapts to business needs and budgets while providing individual productivity tools. It aims to help businesses use communications to grow sales and lower costs, making Avaya a leader in business communications.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
This session focuses on IPv6 deployment options for the enterprise and commercial network manager, with in-depth information about IPv6 configuration and transition methods. IPv6 deployment considerations for specific areas of the network such as campus, WAN or branch, remote access, and data center are discussed. The session features best practices for deploying IPv6 with a variety of associated technologies and operating systems.
Breakthrough reporting, analysis and planning tools for midsize companies.IBM Business Insight
See the presentation Patrick Spedding, IBM Cognos Midmarket Solutions Manager A/NZ, gave on his recent road show showcasing the Business Intelligence platform Cognos Express. IBM has specifically designed this powerful tool for mid sized organisations.
IBM and BeyondTrust Presents: Protecting Your Sensitive Data in the CloudBeyondTrust
This document discusses protecting sensitive data in the cloud. It begins with an agenda for the presentation and discusses IBM's smart cloud offering. It then discusses security best practices for the cloud, including managing privileged users and implementing least privilege controls. The document also introduces BeyondTrust's cloud security solutions for managing privileges across physical, virtual, public and private cloud environments. It emphasizes the need for scalable, context-aware security intelligence and automation to strengthen security and compliance across hybrid cloud deployments.
The document discusses the evolution of collaboration in business. It notes that the way people communicate, collaborate and share information has changed over time. Future business priorities now require more innovation, creating new products/services and attracting customers. New roles must collaborate faster across enterprises. The industry collaboration roadmap includes integrating applications for a unified experience, dynamic communities of practice, and federating collaboration beyond individual enterprises. Business challenges are also evolving to include relevant information, social networking, any device/modality, and end user focus. The adoption of collaboration will have an incremental impact for each customer. The vision is to empower different roles through people-first collaboration that enhances user and customer experiences while enabling business agility.
C2B2 offers a JBoss health check to optimize clients' JBoss infrastructure. The 5-day consultation includes reviewing the JBoss architecture and configuration against best practices, identifying optimizations, and providing a final report with recommendations. The consultant will work with the client's team to explain the thinking behind recommendations and transfer knowledge to increase skills. The health check aims to make the JBoss investment fast, reliable, manageable and secure.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Avaya One Touch Video enables voice & video collaboration between agents, experts or other enterprise employees & end users outside of the enterprise who have access to any Internet-connected device with a browser such as a PC, a tablet, or smartphone.
Omnitech InfoSolutions Ltd. aims to be a global leader in providing technology services for business availability and continuity. It offers infrastructure management, technology services, and enterprise solutions to help organizations increase productivity, predictability, and profitability. Omnitech has over 1000 professionals, a technology center in Mumbai, and a presence in India and countries like the US, Middle East, and Europe.
ReadyCloud Collaboration, a Cisco Powered serviceGen-i
The document discusses five essentials for implementing bring your own device (BYOD) in a business: unified network access, identity and policy management, security and remote access, applications, and management. It provides an overview of Cisco products and solutions that can help businesses achieve flexibility and control with BYOD, including tools for network access, identity management, security, and monitoring/troubleshooting BYOD environments. The document also outlines strategies for onboarding user devices and controlling applications and network access based on user, device, location, and time factors.
The document discusses driving efficiencies in data center storage through the use of SANscreen software. It notes that typical management tools lack visibility, capacity management, and integration needed to optimize storage. SANscreen provides real-time visibility across multi-vendor environments to help customers extract value through initiatives like capacity management, consolidation, tiering, and cost analysis. Customers report significant cost savings through findings from proof of concept deployments.
Taking control of bring your own device byod with desktops as a service (daa ...Khazret Sapenov
This document discusses the rise of bring your own device (BYOD) programs in enterprises and how desktops as a service (DaaS) can help IT departments manage BYOD. It notes that BYOD is increasing due to trends like consumerization of IT, the growth of mobile devices, and the upcoming retirement of Windows XP. The document outlines some of the implications of BYOD for IT, such as ensuring security, supporting different hardware, maintaining business continuity, and optimizing end user experience. It then introduces DaaS as a way for IT to embrace BYOD while centralizing management, supporting any device, lowering costs, and improving productivity and security. DaaS providers like Desktone are presented as being able
In today's economy there is a driving need to cut costs. Yet the uncertain and changing environment makes business agility more critical than ever. To successfully address both these challenges companies must reduce maintenance costs and lead times for their existing mainframe systems and core application portfolio. They need to find ways to renovate the right pieces of their existing applications. Minimizing risk by retaining the majority of the code, yet reducing maintenance costs and improving agility by modernizing critical components. Service-Oriented Architectures deliver the framework to successfully transform core IT assets, and companies are rightfully embracing the approach. But more is needed.
This presentation covers applying Decision Management, SOA and Business Rules Management Systems to renovate your existing applications. Used together these approaches dramatically reduce maintenance costs and increasing business agility. You will see how to use the techniques and technologies to identify critical components, externalize them and make them easier and cheaper to manage and change. Illustrated with real customer stories, this webinar will show you how to increase agility and reduce costs.
SYSPRO software is an award-winning, best-of-breed Enterprise Resource Planning (ERP) software solution for on-premise and cloud-based utilization. Scalable for rapid growth, SYSPRO is acknowledged by industry analysts to be among the finest enterprise-resource planning solutions in the world. SYSPRO software’s powerful features, simplicity of use, information visibility, analytic and reporting capabilities, business process and rapid deployment methodology are unmatched in its sector. While SYSPRO customers represent all industry segments, rich extensions for food, medical devices, electronics and machinery companies, make SYSPRO the first choice for growing companies looking for a cost-effective ERP solution.
SYSPRO, formed in 1978, has earned the trust of more than 14,500 companies globally for its suite of visionary software that enhances the competitive thrust of small and mid-sized manufacturers and distributors. SYSPRO’s ability to grow with its customers and its adherence to developing technology based on the needs of customers is why SYSPRO enjoys one of the highest customer retention rates in the industry.
ScaleBase Webinar 8.16: ScaleUp vs. ScaleOutScaleBase
This document discusses scaling MySQL databases. It outlines the differences between scale up versus scale out approaches. Scale up involves upgrading hardware and optimizing the database, but has limits. Scale out uses replication and sharding to distribute data across multiple database servers to improve performance and allow scaling of reads and writes. The document provides examples of how scale out provides benefits like automatic data distribution, parallel query execution, and flexibility without downtime.
The document discusses how downturns can provide opportunities for necessary changes since the need for change is more clear and risks are lower. It cites a vendor who said "A downturn is a terrible thing to waste." The CEO of Home Depot is quoted as agreeing with this view.
Best Practices from EMC: Ingest High Availability Performance, Trust and Effi...EMC Forum India
This document discusses how EMC can help companies transform their SAP environments for improved performance, efficiency, and risk reduction. EMC offers proven storage solutions like FAST caching and tiering that boost SAP performance. Virtualization allows easier management and dynamic scaling of SAP. EMC's backup and replication tools simplify SAP protection. Migrating SAP to EMC's private cloud infrastructure reduces costs while maintaining service levels and agility.
Aseguramiento de la Calidad en el Servicio de Redes ConvergentesMundo Contact
This document discusses service quality assurance of converging networks. Key points include:
- Customers expect always-on connectivity across mobile and fixed line networks and want services customized to their needs.
- Mobility is transforming connectivity as people rely more on mobile internet and broadband than fixed lines.
- Integrating communication services leads to a better user experience by providing seamless access across devices.
- Current assurance methods are insufficient and don't test the full customer experience across voice, video, data and mobile applications and networks. Comprehensive testing and monitoring is needed to ensure quality.
Eight Reasons to be a Cisco Select Certified Partner adityapuri
This document outlines 8 reasons to become a Cisco Select Certified Partner: 1) Increased profitability through incentive programs, 2) An expanded product and solution portfolio, 3) Productivity resources to optimize your practice, 4) Partnership support from Cisco, 5) SMB services and support for partners and customers, 6) Marketing and demand generation assistance, 7) Means of differentiation, and 8) Benefits from Cisco's distribution partners network. Cisco Select Certification recognizes partners' expertise in small and medium-sized business solutions and provides various programs and resources to support partners' profitability, capabilities, and customer relationships.
Offshore Software Development, Software Testing by CAMO SolutionsCAMO Solutions LLC
CAMO Solutions is a Microsoft gold certified partner established in 1997 that provides software development, testing, user experience design, and Microsoft Dynamics CRM services using an agile blended delivery model. It has development centers in New Jersey and Bangalore, India and focuses on outsourcing services for independent software vendors and system integrators. CAMO prides itself on agility, predictability, and quality in its engagements and delivers through dedicated engineering teams, fixed price development, or time and material models.
Tieto Corporation provides customer experience integration solutions, servicing over 100 million European consumers daily. They have 600 specialists focused on CRM, customer service, and self-service. Tieto has experience working with clients in financial services, telecom, utility and other sectors to design, develop, and manage applications for contact centers, retail operations, and online customer interactions handling over 1 million contacts per month.
CEI is an IT solutions provider that has been in business since 1992. It has over 400 employees globally, with expertise in a wide range of IT services including application integration, project services, and outsourcing. CEI focuses on quality and has a CMMI level 5 certification. It serves over 60% of Fortune 50 companies and has a presence in the US and India.
The document summarizes Cisco's SMB-Class Initiative including Cisco Network Assistant 2.0 and Cisco SMB Support Assistant. Cisco Network Assistant 2.0 is an updated network management tool for SMB networks that provides expanded device support, simplified upgrades, and new features. Cisco SMB Support Assistant provides specialized technical support for SMB customers to improve productivity and simplify setup, configuration, and troubleshooting through a dedicated portal and tools. The support program aims to benefit partners through increased revenue, profitability, and customer satisfaction.
Breakthrough reporting, analysis and planning tools for midsize companies.IBM Business Insight
See the presentation Patrick Spedding, IBM Cognos Midmarket Solutions Manager A/NZ, gave on his recent road show showcasing the Business Intelligence platform Cognos Express. IBM has specifically designed this powerful tool for mid sized organisations.
IBM and BeyondTrust Presents: Protecting Your Sensitive Data in the CloudBeyondTrust
This document discusses protecting sensitive data in the cloud. It begins with an agenda for the presentation and discusses IBM's smart cloud offering. It then discusses security best practices for the cloud, including managing privileged users and implementing least privilege controls. The document also introduces BeyondTrust's cloud security solutions for managing privileges across physical, virtual, public and private cloud environments. It emphasizes the need for scalable, context-aware security intelligence and automation to strengthen security and compliance across hybrid cloud deployments.
The document discusses the evolution of collaboration in business. It notes that the way people communicate, collaborate and share information has changed over time. Future business priorities now require more innovation, creating new products/services and attracting customers. New roles must collaborate faster across enterprises. The industry collaboration roadmap includes integrating applications for a unified experience, dynamic communities of practice, and federating collaboration beyond individual enterprises. Business challenges are also evolving to include relevant information, social networking, any device/modality, and end user focus. The adoption of collaboration will have an incremental impact for each customer. The vision is to empower different roles through people-first collaboration that enhances user and customer experiences while enabling business agility.
C2B2 offers a JBoss health check to optimize clients' JBoss infrastructure. The 5-day consultation includes reviewing the JBoss architecture and configuration against best practices, identifying optimizations, and providing a final report with recommendations. The consultant will work with the client's team to explain the thinking behind recommendations and transfer knowledge to increase skills. The health check aims to make the JBoss investment fast, reliable, manageable and secure.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Avaya One Touch Video enables voice & video collaboration between agents, experts or other enterprise employees & end users outside of the enterprise who have access to any Internet-connected device with a browser such as a PC, a tablet, or smartphone.
Omnitech InfoSolutions Ltd. aims to be a global leader in providing technology services for business availability and continuity. It offers infrastructure management, technology services, and enterprise solutions to help organizations increase productivity, predictability, and profitability. Omnitech has over 1000 professionals, a technology center in Mumbai, and a presence in India and countries like the US, Middle East, and Europe.
ReadyCloud Collaboration, a Cisco Powered serviceGen-i
The document discusses five essentials for implementing bring your own device (BYOD) in a business: unified network access, identity and policy management, security and remote access, applications, and management. It provides an overview of Cisco products and solutions that can help businesses achieve flexibility and control with BYOD, including tools for network access, identity management, security, and monitoring/troubleshooting BYOD environments. The document also outlines strategies for onboarding user devices and controlling applications and network access based on user, device, location, and time factors.
The document discusses driving efficiencies in data center storage through the use of SANscreen software. It notes that typical management tools lack visibility, capacity management, and integration needed to optimize storage. SANscreen provides real-time visibility across multi-vendor environments to help customers extract value through initiatives like capacity management, consolidation, tiering, and cost analysis. Customers report significant cost savings through findings from proof of concept deployments.
Taking control of bring your own device byod with desktops as a service (daa ...Khazret Sapenov
This document discusses the rise of bring your own device (BYOD) programs in enterprises and how desktops as a service (DaaS) can help IT departments manage BYOD. It notes that BYOD is increasing due to trends like consumerization of IT, the growth of mobile devices, and the upcoming retirement of Windows XP. The document outlines some of the implications of BYOD for IT, such as ensuring security, supporting different hardware, maintaining business continuity, and optimizing end user experience. It then introduces DaaS as a way for IT to embrace BYOD while centralizing management, supporting any device, lowering costs, and improving productivity and security. DaaS providers like Desktone are presented as being able
In today's economy there is a driving need to cut costs. Yet the uncertain and changing environment makes business agility more critical than ever. To successfully address both these challenges companies must reduce maintenance costs and lead times for their existing mainframe systems and core application portfolio. They need to find ways to renovate the right pieces of their existing applications. Minimizing risk by retaining the majority of the code, yet reducing maintenance costs and improving agility by modernizing critical components. Service-Oriented Architectures deliver the framework to successfully transform core IT assets, and companies are rightfully embracing the approach. But more is needed.
This presentation covers applying Decision Management, SOA and Business Rules Management Systems to renovate your existing applications. Used together these approaches dramatically reduce maintenance costs and increasing business agility. You will see how to use the techniques and technologies to identify critical components, externalize them and make them easier and cheaper to manage and change. Illustrated with real customer stories, this webinar will show you how to increase agility and reduce costs.
SYSPRO software is an award-winning, best-of-breed Enterprise Resource Planning (ERP) software solution for on-premise and cloud-based utilization. Scalable for rapid growth, SYSPRO is acknowledged by industry analysts to be among the finest enterprise-resource planning solutions in the world. SYSPRO software’s powerful features, simplicity of use, information visibility, analytic and reporting capabilities, business process and rapid deployment methodology are unmatched in its sector. While SYSPRO customers represent all industry segments, rich extensions for food, medical devices, electronics and machinery companies, make SYSPRO the first choice for growing companies looking for a cost-effective ERP solution.
SYSPRO, formed in 1978, has earned the trust of more than 14,500 companies globally for its suite of visionary software that enhances the competitive thrust of small and mid-sized manufacturers and distributors. SYSPRO’s ability to grow with its customers and its adherence to developing technology based on the needs of customers is why SYSPRO enjoys one of the highest customer retention rates in the industry.
ScaleBase Webinar 8.16: ScaleUp vs. ScaleOutScaleBase
This document discusses scaling MySQL databases. It outlines the differences between scale up versus scale out approaches. Scale up involves upgrading hardware and optimizing the database, but has limits. Scale out uses replication and sharding to distribute data across multiple database servers to improve performance and allow scaling of reads and writes. The document provides examples of how scale out provides benefits like automatic data distribution, parallel query execution, and flexibility without downtime.
The document discusses how downturns can provide opportunities for necessary changes since the need for change is more clear and risks are lower. It cites a vendor who said "A downturn is a terrible thing to waste." The CEO of Home Depot is quoted as agreeing with this view.
Best Practices from EMC: Ingest High Availability Performance, Trust and Effi...EMC Forum India
This document discusses how EMC can help companies transform their SAP environments for improved performance, efficiency, and risk reduction. EMC offers proven storage solutions like FAST caching and tiering that boost SAP performance. Virtualization allows easier management and dynamic scaling of SAP. EMC's backup and replication tools simplify SAP protection. Migrating SAP to EMC's private cloud infrastructure reduces costs while maintaining service levels and agility.
Aseguramiento de la Calidad en el Servicio de Redes ConvergentesMundo Contact
This document discusses service quality assurance of converging networks. Key points include:
- Customers expect always-on connectivity across mobile and fixed line networks and want services customized to their needs.
- Mobility is transforming connectivity as people rely more on mobile internet and broadband than fixed lines.
- Integrating communication services leads to a better user experience by providing seamless access across devices.
- Current assurance methods are insufficient and don't test the full customer experience across voice, video, data and mobile applications and networks. Comprehensive testing and monitoring is needed to ensure quality.
Eight Reasons to be a Cisco Select Certified Partner adityapuri
This document outlines 8 reasons to become a Cisco Select Certified Partner: 1) Increased profitability through incentive programs, 2) An expanded product and solution portfolio, 3) Productivity resources to optimize your practice, 4) Partnership support from Cisco, 5) SMB services and support for partners and customers, 6) Marketing and demand generation assistance, 7) Means of differentiation, and 8) Benefits from Cisco's distribution partners network. Cisco Select Certification recognizes partners' expertise in small and medium-sized business solutions and provides various programs and resources to support partners' profitability, capabilities, and customer relationships.
Offshore Software Development, Software Testing by CAMO SolutionsCAMO Solutions LLC
CAMO Solutions is a Microsoft gold certified partner established in 1997 that provides software development, testing, user experience design, and Microsoft Dynamics CRM services using an agile blended delivery model. It has development centers in New Jersey and Bangalore, India and focuses on outsourcing services for independent software vendors and system integrators. CAMO prides itself on agility, predictability, and quality in its engagements and delivers through dedicated engineering teams, fixed price development, or time and material models.
Tieto Corporation provides customer experience integration solutions, servicing over 100 million European consumers daily. They have 600 specialists focused on CRM, customer service, and self-service. Tieto has experience working with clients in financial services, telecom, utility and other sectors to design, develop, and manage applications for contact centers, retail operations, and online customer interactions handling over 1 million contacts per month.
CEI is an IT solutions provider that has been in business since 1992. It has over 400 employees globally, with expertise in a wide range of IT services including application integration, project services, and outsourcing. CEI focuses on quality and has a CMMI level 5 certification. It serves over 60% of Fortune 50 companies and has a presence in the US and India.
The document summarizes Cisco's SMB-Class Initiative including Cisco Network Assistant 2.0 and Cisco SMB Support Assistant. Cisco Network Assistant 2.0 is an updated network management tool for SMB networks that provides expanded device support, simplified upgrades, and new features. Cisco SMB Support Assistant provides specialized technical support for SMB customers to improve productivity and simplify setup, configuration, and troubleshooting through a dedicated portal and tools. The support program aims to benefit partners through increased revenue, profitability, and customer satisfaction.
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...Compuware APM
Did you know that 85% of users complain about slow response time? Poor web application performance can directly impact your bottom line
The success of your critical eBusiness initiatives depends on your ability to deliver quality web experiences. Unfortunately, 65% of applications are not properly load tested prior to launch, resulting in lost revenue, increased support costs and brand damage. So how can you ensure success when launching new applications, adding features, deploying new infrastructure, rolling out marketing campaigns, or preparing for seasonal spikes like the holiday shopping season?
Join us as our guest speaker, Melinda Ballou, IDC’s Program Director for Application Life-Cycle Management research discusses challenges, drivers and best practices for effective web performance testing and quality life-cycle management for today’s rich and complex applications. Additional topics that Imad Mouline, Gomez’s CTO will cover in this session are:
Best practices for ensuring the success of critical eBusiness initiatives
The end-user experience and business impact of emerging web technologies like Rich Internet Applications, virtualization, cloud computing and Web 2.0
A new approach for web performance and load testing that’s easy to use, delivered on-demand, and enables you to find and fix problems before they impact customers
Who Should Watch: Line of Business and eCommerce Managers, Interactive Marketing, Brand Managers, Project Managers and IT Operations Executives.
Microsoft Business Intelligence Vision and StrategyNic Smith
Microsoft Business Intelligence slide deck, learn the Microsoft vision and strategy for business intelligence. These slides include the offering and value proposition for Microsoft BI.
Systems Plus Solutions is an ISO 9001:2008 certified business solutions provider with over 22 years of experience. It offers a range of customized solutions through four service divisions: Solutions Group, IT Consulting, Oracle Services, and IT Infrastructure. These solutions are driven by a focus on customer experience and sustainability. It provides enterprise application services, IT consulting services, IT infrastructure services, Oracle EBS services, and enterprise data services to help businesses streamline processes and gain competitive advantages. Its offerings are supported by technologies such as Oracle, Microsoft, UNIX, and open source.
This document discusses Cisco's "one bank, one architecture" solution for financial services companies. It addresses challenges such as increasing customer intimacy, minimizing risk, integrating applications, and reducing costs. The solution converges voice, data, wireless and video onto a single, secure network. This allows customers to transact anywhere anytime and gives employees a 360-degree view of customers. The goal is to improve customer service, security, and return on investment.
The document discusses Cisco WebEx's collaboration solutions. It provides an overview of Cisco WebEx, including its history of over 10 years, acquisition by Cisco, and key usage statistics. It then describes Cisco WebEx's product portfolio including Meeting Center, Training Center, Event Center, and connectivity tools, and how these provide conferencing, training, and collaboration capabilities. The presentation concludes by highlighting factors that differentiate Cisco WebEx such as interoperability, lower costs, and an integrated experience across web, audio, and video conferencing.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
Network Data Systems is a privately owned IT infrastructure consulting firm founded in 1997 with offices across the US. They specialize in unified communications, network infrastructure, server infrastructure, and information protection. They have over 200 UC installations and proven methodologies for implementing large projects. They are a Cisco and Microsoft Gold Partner with a history of helping customers transform their business through technology and consistent long-term customer partnerships.
Performance Management In The New Frontier Of Rich Internet ApplicationsBen Rushlo
The document discusses performance management best practices for rich internet applications. It notes that performance management is changing as applications become more complex with technologies like AJAX, Flash, and cloud computing. The document outlines challenges to performance like JavaScript execution, client-side processing, third-party content, and web services. It recommends testing at all stages of development, capturing the right metrics, optimizing client-side performance, and establishing service level agreements with third parties. Continuous monitoring of key metrics in production is also emphasized.
Salmon's presentation given at a half-day advisory seminar and networking session designed for Rackspace eCommerce clients and prospects, eCommerce software partners and web design partners.
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
Banking Solutions: Managing Customer Data to Improve EfficiencyIBM Banking
The document discusses how banks can improve the customer experience through front office transformation. It recommends developing a single customer view, leveraging customer interaction data to enhance customer centricity, and implementing a personalized multi-channel strategy. This will allow banks to better understand customers, develop tailored products and services, and attract and retain customers. The document also provides examples of how IBM is helping banks implement technologies like customer analytics, digital banking solutions, and an open service-oriented architecture to power a customer-focused enterprise.
Delivering business value through transformative networking 20012011fuckGK
This document discusses Cisco's transformative networking approach enabled by Intelligent WAN. It outlines a three-phased sales engagement model of preparation, discovery, and proposal. The preparation phase involves using tools to understand the customer's business objectives. Discovery uses network assessment tools to analyze the current infrastructure. The proposal phase develops a unique architecture roadmap and captures opportunities. It emphasizes driving business and technology alignment through network transformation opportunities. The approach aims to have more strategic and impactful customer conversations to better support their business goals through long-term architecture planning.
Ajesh Kapoor from Wipro; ‘Build on Your Company's Strengths: Find renewed foc...eyefortransport
This document discusses how logistics companies can enhance customer experience through advanced analytics. It explains that customers are focused on the entire purchase lifecycle and all touchpoints that create perceptions and emotions. Analytics can optimize logistics processes and facilitate partnership by providing a 360-degree view of end-customers through enhanced data collection and analysis of customer experience metrics. This allows issues to be identified and improvements to be made that deliver on brands' promises. In the final section, Wipro is introduced as a partner that can help industry leaders attract talent and leverage its expertise in analytics, technology, and domains.
Similar to 4th customer feedback summit glueck final (20)
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.