The document discusses Guy Nirpaz's vision for an open approach to customer success, emphasizing the importance of democratizing customer data and allowing cross-functional teams to engage in customer initiatives. It highlights the need for participation from all company members to drive impactful customer success. The content also references the Totango platform and encourages collaboration on customer success strategies.

1. OPEN APPROACH
TO CUSTOMER SUCCESS
Guy Nirpaz, Co-Founder & CEO

2. The Open Approach to Customer Success
Guy Nirpaz, Co-Founder & CEO

4. How can we
make even a
bigger impact

5. CUSTOMER

6. CUSTOMER

11. 1
2
3
Access
Participate
Impact
democratize
customer data
make
accessible to
anyone when
cross functional
teams can self
organize and
participate in
customer needs
initiatives and
customer
causes are
created and
customer
impact is made

14. open approach to customer
success

15. modern, agile, customer success platformNEW

16. Democratize customer success and
data and make accessible and
present for the entire company
Signup and encourage participation
of all to engage and impact customer
success.
NEW

17. @zoe Who are 3 good references I can use for a
deal?
Take a look, @guy

18. CUSTOMER
CEO
CUSTOMER
SUCCESS
MANAGER

19. CUSTOMER
CEO
ENGINEER
MARKETING
DIRECTOR
CUSTOMER
SUCCESS
MANAGER

20. CUSTOMERCEO ENGINEER
MARKETING
DIRECTOR
CUSTOMER
SUCCESS
MANAGER

21. @zoe should I invite Eric, Zoom CEO, to speak at the
CSS?
@guy you bet!

22. 1
2
3
Access
Participate
Impact

23. meet

24. Learn more at
www.totango.com