The document outlines a Zero Email program at Atos to reduce email overload within 3 years through 3 steps:
1) Quick wins like focusing on existing collaboration tools, defining policies for informal tools, and providing training.
2) Redesigning processes to convert emails to dashboards, optimize workflows, and integrate business apps.
3) Creating an enterprise social network for collaboration, communities, and crowdsourcing to replace email as the primary communication tool.
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http://www.eliberatica.ro/2008/
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The eLiberatica organizational committee together with our speakers and guests, have graciously allowed media representatives and all attendees to photograph, videotape and otherwise record their sessions, on the condition that the photos, videos and recordings are licensed under the Creative Commons Share-Alike 3.0 License.
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This is a presentation held at eLiberatica 2008.
http://www.eliberatica.ro/2008/
One of the biggest events of its kind in Eastern Europe, eLiberatica brings community leaders from around the world to discuss about the hottest topics in FLOSS movement, demonstrating the advantages of adopting, using and developing Open Source and Free Software solutions.
The eLiberatica organizational committee together with our speakers and guests, have graciously allowed media representatives and all attendees to photograph, videotape and otherwise record their sessions, on the condition that the photos, videos and recordings are licensed under the Creative Commons Share-Alike 3.0 License.
IBM Social Business Social Software for Business Discover Expertise. Deliver ...Fred von Graf
Ted Stanton from IBM covered IBM Social BusinessSocial Software for Business Discover Expertise. Deliver Results. at the SMAZ - SocialMediaAZ.org event
Why Social Media Matters to You and Your Agencygvaughan
A 2012 slide presentation for Brookings Digital Government seminar on how State Department and other agencies apply digital media. Also shows personal usage of LinkedIn, BlogTalkRadio, Box.net and others for professional networking and career development.
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Unique in the market, Beezbox S empowers businesses growing their customer base while improving their customer support efficiency.
Discover here how could you Listen what people say on your company on facebook , twitter and blogs, Engage conversations with them and Transform them as potential new customers.
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Esta es la segunda entrega Empresa 2.0 y Gestión del Conocimiento enfocándose en las personas como centro de la gestión del conocimiento, en los sistemas que apoyan los procesos de comunicación e intracción entre personas
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Presentation of Mark van Lunenburg and myself at the SharePoint Connections 2011 Amsterdam conference on wednesday the 23rd of November.
We talked about how Social SharePoint is, what clients are expecting these days, how we can make SharePoint more social and showed a demo of one of our may solutions.
4. Email overload @ Atos
Email received per day Daily time spent on email
7% less than 1 hour
44% 23%
>50 >100 17% between 1 and 1,5 hours
<100
20% between 1,5 and 2 hours
33%
<50 33% between 2 and 3 hours
23% more than 3 hours
8. Diversiteit aan tools
Hier sheet van symphony
Document Community Social networking
What is social media tooling? Social bookmarking
Collaboration
Tagging (micro) Blog
Instant messaging Online mindmapping
RSS
Video Wiki
Portal
you
9. En dus… springen we in het diepe
Wiki’s, Office communicator, ECM
Helping to start the change on the
way to Enterprise Social Network
13. …naar geintegreerde architectuur
Work
KM Wiki IM
flow
Entreprise Social Network
KM IM
Email
Business Wall
Instant Messaging
Web conferencing,
Micro Blog, etc.
Work
Wiki
flow
14. 3 stappen plan
• Crowdsourcing
• Social intranet
Collaboration
step 3
• Communities (tactic and
interest)
Enterprise
Social Network
• Support
• Convert to dashboard
Process mails
step 2
• Optimize processes Process
• Business app integration Optimizing
• Awareness
• Training
Quick wins • Use what we have
step 1 Awareness
• GTD
15. 1 Quick wins
Existing tools
▶ Focus on formal tools (email, wiki, IM, ECM)
▶ Define user policy informal tools
▶ Provide guidance and training
▶ Focus on change management and quick wins
16. 1 Quick wins
Mastering your inbox
REDUCE INCOMING EMAIL REDUCE TIME SPEND ON EMAIL REDUCE OUTGOING EMAIL
REQUEST Organize DO NOT USE
- Wiki Timebox - CC/BCC
- Blog Write better mail - Group message
- OCS functionalities - Reply All
- Livelink
USE
- End subscriptions - Walk & Talk
- Etc. - OCS functionalities
- Wiki
- Blog
- Livelink
UPSTREAM IN - Etc.
MAYBE SHORT REFEREN
TO DO WAITING
LATER ARCHIVE CE
OUT DOWNSTREAM
20. THANK YOU!
Huub Ritzema
TS Noord Practice Public
huub.ritzema@atos.net
http://nl.linkedin.com/in/huubritzema
Your business technologists. Powering progress.
Editor's Notes
Voorbeeld 1, email pingpongVoorbeeld 2: information hoarding (hamsteren: knowledge is power)Voorbeeld 3: email trees