Enterprise 2.0 knowledge management part 2


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Esta es la segunda entrega Empresa 2.0 y Gestión del Conocimiento enfocándose en las personas como centro de la gestión del conocimiento, en los sistemas que apoyan los procesos de comunicación e intracción entre personas


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Enterprise 2.0 knowledge management part 2

  1. 1. Enterprise 2.0Knowledge ManagementA Revolution of Knowledge in Three Parts.
  2. 2. Previously…
  3. 3. 1. Sharing knowledge is always voluntary, no one can ever be forced.2. We share knowledge when we have the right audience, that motivates us and creates the right context.3. Social Software alone is not the solution to the old problems of knowledge management.
  4. 4. Is there a newknowledge management?http://www.flickr.com/photos/jam343/1703693/
  5. 5. NOThere is no new knowledge management.
  6. 6. YESPeople are connected.
  7. 7. It is no longer about storingknowledge…
  8. 8. …but aboutknowledge Just In Time.
  9. 9. That happens in formalnetworks…
  10. 10. …and even more with informalnetworks.
  11. 11. *average ratio between formal and informalnetworks in businesses."Liberating knowledge", Snowden, D., Introductory Chapter, 1999, CBI Business Guide
  12. 12. How can the boss connect the right people?
  13. 13. He doesn‘t. We focus ondaily business.
  14. 14. Just like Brad.Brad works inproductdevelopmentfor a largesupplier of theautomotiveindustry.
  15. 15. Brad and his collegues need toquickly work up a small project.
  16. 16. Brad‘s team uses Social Software. Wiki Rate Blog Extensible Work Place Office Integration Discussion Search Access Management
  17. 17. Wiki They collect and prioritize requirements into a Wiki, …+ Simple management of large stakeholder groups+ Transparent process of prioritization
  18. 18. Wiki …post status reports and minutes on the Blog, … Blog Jeff+ Content can be classified into multiple categories (tags)- easier to find.+ Status reports are summarized automatically.
  19. 19. Wiki ...communicate within the team via Microblog,... Blog Microblog+ International teams stay up to date.+ Spontaneous ideas, advice and comments will be available to everyone.
  20. 20. Wiki … create and discuss content in their Wiki, … Blog Microblog Forums+ Content and discussion all in one place: less e-mail-traffic.+ Easy intergration of other file formats (Excel, Visio, …) and simple export (PDF, Word).
  21. 21. Wiki … and remain up to date via RSS. Blog Microblog Forums RSS+ Transparency of the current state of processing.+ Less information flooding (e-mails).+ I decide what‘s important to me!
  22. 22. Brad ist excited aboutSocial Software:+ Improved team work and communication.+ More transparency of the project progress.+ Less e-mails and fewer meetings.+ Projects become more efficient.
  23. 23. Word travels fast.
  24. 24. Social Software expands, …
  25. 25. …finds new domains… Process Management Skill Management Team Organization Documentation Project Management Requirement Management Reputation and Communication Ideas and Innovations Learning and Change Management … Customers Employees Partners
  26. 26. …and calls for a new cultureof openness:
  27. 27. Culture 1.0„Which information shall we makeaccessible?“
  28. 28. Culture 2.0„Which information hasto be secured?“
  29. 29. Social Software is now also a part ofLisa‘s daily work-life.  She uses Wikis and Blogs for her projects.  RSS keeps her updated about project status.  She is active on the Staff Blog.
  30. 30. In a discussion of… … she finds…
  31. 31. …Brad!
  32. 32. … and Christie...
  33. 33. … and Bill.
  34. 34. And why is itworking now?
  35. 35. Because our daily business createscontext and audience automatically…
  36. 36. …and for this reason we aremotivated to share knowledge.
  37. 37. To share knowledge,is a side effect ofour work!
  38. 38. While we work weleave marks in the system…Discussion Documents Opinions Meetings Comments Links Tags
  39. 39. …and SocialSoftware makesthose markscompletelytransparent.
  40. 40. Social Software links content. 1
  41. 41. Social Software links content withpeople. 2
  42. 42. Social Software links people. 3
  43. 43. When Social Software is understood as acomprehensive plattform used in dailybusiness…
  44. 44. …then out of a hierarchical viewpointcomes…
  45. 45. …complete transparency…
  46. 46. …over experts, topics and…
  47. 47. …(informal) networks.
  48. 48. Example: Network visualisationin a Confluence Enterprise Wiki
  49. 49. So the right people meet…
  50. 50. …and new ideasare developedtogether.
  51. 51. 1. It is no longer about reading the best documents, but most of all finding the right contact person.2. With Social Software we are able to build up and maintain networks and make them more transparent. However its successful implementation requires the right cultural, technological and organizational conditions.3. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be actively created.
  52. 52. How do I createan Enterprise 2.0?
  53. 53. Visit us: http://www.besser20.de/english
  54. 54. Frank Wolf, Christoph Rauhut, Simone Happ,Christopher Buschow, Katja Dräger, Christin BüttnerThanks to:Anne Glas, Holger Günzler, Dada Lin, Jana Frommhold, Ricarda Köckler
  55. 55. f.wolf@t-systems.com simone.happ@t-systems.comhttp://www.t-systems-mms.com/mms/en http://www.besser20.de/english