The document summarizes the results of Roland Berger's global study on smart city strategies. It finds that while most cities have room for improvement in their smart city strategies, the top-scoring strategies come from Vienna, Chicago, and Singapore and excel in strategic planning, infrastructure, and action fields. It identifies best practices such as actively involving stakeholders, avoiding isolated solutions, and establishing coordination bodies. The document concludes by recommending 10 key points for cities to address when developing smart city strategies, such as reevaluating the city's role, encouraging private sector contributions, and ensuring data security.

1. Results from a global Study on
Smart City Strategies
Barcelona, November 14, 2017
Smart City,
Smart Strategy?

2. 2
Contents Page
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© Roland Berger
A. Smart Cities – Challenges and Strategies 3
B. Results from the Roland Berger Smart City Strategy Index 10
C. Best Practice in Smart City Strategies 22
D. Conclusions and Recommendations 27

3. 3
A. Smart Cities –
Challenges and
Strategies

4. 6
The need for Smart(er) Cities is broadly accepted and gains
increasing attention in the public arena
Sources: Roland Berger, google, Factiva
Relevance of the Smart City concept
12.583
13.773
5.372
1.591
1.017852531319229
201620152008 2009 2010 20122011 2013 2014
100
50
Search ratio in percent
01.09.2011 01.07.2015
Hits for "Smart City" at the research
platform Factiva
Google Trend for
"Smart City"

5. 8
Comprehensive Smart City Strategies should address infrastructure,
fields of citizens life and systematic planning
> Smart City infrastructure must ensure
connectivity, accessibility and legal certainty
> Internet connectivity is assured through a the
rollout of high-quality broadband network
> Legal frameworks need to be adjusted to a
digital worlds needs
Strategic
Planning
Action fields
> Smarty City projects are
complex endeavors and
need systematic
strategic planning
> They have impact on
various urban stake-
holders and require
structured coordination
> Smart City solutions
require significant
investments and need
explicit budgeting
> Implementation needs to
be organized with clear
responsibilities
> Education, Government, Mobility,
Health, Buildings and Energy are among
the most relevant Smart City action fields
> Within the action fields citizens and
corporations experience at first hand the
advantages of smart city solutions
IT-Infrastructure
Source: Roland Berger
Elements of Smart City Strategies

6. 9
Smart City Strategy Action Fields address key aspects of urban life
and have impact on growth, well being and the common good
Source: Roland Berger
Smart Education
> Urban education platforms
> Institutionalization of
digital learning
> Digital skills
Smart Government
> Digital public administration
> Participatory governance
> E-Services
Smart Energy and Environment
> Smart energy management
> Smart water management
> Smart waste management
Smart Mobility
> Intelligent traffic management
systems
> Multi-modality of transport
> Smart urban logistics
Smart Health
> Ambient assisted living
> Telemedicine
> Integrated health information systems
Smart Buildings
> Smart Facility Management
> Smart Home
> Smart Construction
1
4 3
2
6
5
Action Fields of Smart City Strategies

7. 10
B. Results from the
Roland Berger Smart
City Strategy Index

8. 12
For the Smart City Strategy Index, we analyzed 87 Smart City
Strategies from all continents and from different city sizes
Source: Roland Berger
Europe 39
Americas 17
Asia-Pacific 26
MEA 5
Small cities (up to 500,000) 18
Mid-sized cities (up to 2 m) 39
Big cities (more than 2 m) 30
City sizes
Number of small-, medium-
and big cities in the sample
Regional distribution
Number of cities from each
continent in the sample

9. 15
35
17
11
8
2
4
11
20122011 20142013 2015201020092008
More and more cities take a strategic approach to become "smart" –
strong dynamics since 2014
> The examined strategies
show a strong increase
in the number of
developed strategies
each year since 2012
> More than half of all
strategies have been
developed since 2014
> Very few cities have
assumed a pioneering
role in the late 2000s
1) Only first half of 2016
Published Smart City Strategies per year [#]
Source: Roland Berger
1

10. 16
Most Smart City strategies show room for improvement – only 19
cities reach scores > 50
Source: Roland Berger
0
10
20
30
40
50
60
70
80
Ø 37
Overview Results SCSI [index]
Strategic Planning InfrastructureAction Fields
> There is room for improvement in most strategies – the average score is 37 out of 100
> The quality of the analyzed strategies differs profoundly in all three dimensions
> There is a sizable quality gap between the top performers and remaining cities
2

11. 17
Top ranking strategies come from Vienna, Chicago and Singapore –
outstanding results in all three categories
Source: Roland Berger
18
17
14
13
15
15
17
14
15
12
13
12
12
15
12
35
28
37
29
34
27
26
22
23
18
24
14
19
21
14
21
27
20
23
16
19
16
23
17
24
17
27
21
16
26
European city 65
European city 65
Australian city 59
North-American city 61
54
European city 55
Asian city 59
North-American city 52
South-American city 52
European city 52
Asian city 53
Asian city 54
North-American city
Singapore 72
Chicago 72
Vienna 73
Excerpt of results: SCSI for 15 cities [index]
Infrastructure Action Fields Strategic Planning > High-scoring
cities show strong
and balanced
results in the
three categories
> Top-15-cities are
located on four
continents
2

12. 19
0
10
20
30
40
50
60
Education
Energy &
Environment
Buildings Health
Govern-
ment
Mobility
Most smart city strategies are "narrow" in scope – Emphasis on
mobility, energy and administration topics
Source: Roland Berger
Excerpt of results: SCSI average results in action fields [index]
4
> Scores among action fields
vary strongly, ranging from
less than 20 to over 50
> Mobility, government and
energy are addressed best in
most strategies
> Scores for mobility are
typically above 50
> Scores in education, health
and buildings are very low
below 20 points and drive
down the overall scores for
action fields

13. 20
You do not have to be big to be beautiful – Also smaller cities have
created exemplary strategies
0
3
6
9
12
15
0 10 20 30 40 50 60 70 80
Populationinmillion
Smart City Strategy Index
Shanghai
Santander
Parramatta City
Relation of SCSI-Score to City Population
Source: Roland Berger
5
> Also smaller cities
have developed well-
balanced and
structured strategies
> Shanghai, by far the
biggest city in the
analysis, is ranked in
the last third
> Santander and
Parramatta City have
less than 200,000
inhabitants but
published top 10
strategies

14. 21
In general, wealthier cities come up with better strategies – But also
cities with lower GDP can create very good strategies
Relation of SCSI-Score to GDP per Capita
Source: Roland Berger
> The economic perfor-
mance of a city is
positively correlated
with the Smart City
Strategy Index
> Santander (Spain), Rio
de Janeiro (Brazil) and
Bhubaneswar (India)
show that cities with a
mid-field economic
background can
publish very good
strategies as well
0
10.000
20.000
30.000
40.000
50.000
60.000
70.000
80.000
90.000
0 10 20 30 40 50 60 70 80
GDPpercapita(countrylevel)
Smart City Strategy Index
Singapore
Santander
Rio de Janeiro
Bhubaneswar
6

15. 22
C. Best Practice in Smart
City Strategies

16. 23
The SCSI allows to identify best practice in every dimension of the
index
Source: Roland Berger
Top Smart City Strategies by dimension
Infrastructure Strategic Planning
1 1
2 2
Vienna
Malaga
Rio de Janeiro3
Tokyo
Chicago
Riga3
Internet Connectivity
Barcelona, Stockholm,
New York
Infrastructure & Legal
Framework
Vienna, Malaga, Berlin,
Rio de Janeiro
Budget
Munich, Riga
Implementation
Seoul, Moscow
Target Group & Stakeholders
Aarhus, Dublin, Seattle
Coordination
Los Angeles, Dubai
1 3Action Fields
1
2
Singapore
Vienna
Santander3
Smart Education
Smart Government
Chicago, Vienna,
New York, Liverpool
Smart Health
Aarhus, Santander,
London
Chicago, Cape Town,
Stockholm
Smart Mobility
Smart Buildings
Malaga, Bristol, Hamburg
Smart Energy & Environment
e.g., Copenhagen,
Ahmedabad, Santander
e.g., Lyon, Seattle, San
Francisco, Orlando
2

17. 27
D. Conclusions and
Recommendations

18. 28
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Reevaluate the role of the city and its administration
1

19. 29
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Actively Involve citizens, businesses and other stakeholders and
analyze user requirements
2

20. 30
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Avoid isolated solutions – Look beyond eGovernment and actively
apply best practices
3

21. 31
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Encourage self-sustaining business models and other
contributions from the private sector
4

22. 32
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Create a comprehensive data strategy and establish data platforms
5

23. 33
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Set up innovation labs to foster an inspiring ecosystem
6

24. 34
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Ensure data and IT security
7

25. 35
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Involve infrastructure operators in designing, financing and
implementing initiatives
8

26. 36
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Gain political backing and integrate public feedback
9

27. 37
City officials should address 10 key points when developing Smart
City Strategies
Source: Roland Berger
Establish a coordinating body and a dedicated planning system
10

28. 38
City officials should address ten key points when developing Smart
City Strategies
Source: Roland Berger
Reevaluate the role of the city and its administration1
Encourage self-sustaining business models and other contributions from the private sector4
Actively Involve citizens, businesses and other stakeholders and analyze user requirements2
Create a comprehensive data strategy and establish data platforms5
Avoid isolated solutions – Look beyond eGovernment and actively apply best practices3
Set up innovation labs to foster an inspiring ecosystem6
Gain political backing and integrate public feedback9
Ensure data and IT security7
10
Involve infrastructure operators in designing, financing and implementing initiatives8
Establish a coordinating body and a dedicated planning system

29. 39
The full study can be downloaded at the Roland Berger website
Source: Roland Berger

30. 40
We also offer as self-assessment tool for cities to evaluate their
approach according to the Smart City Strategy Index
Source: Roland Berger
http://rb.digital/SmartCityStrategyIndex