ZapTest is a test automation and robotic process automation tool that helps teams automate their software testing needs. It allows testing across several platforms without modifying code. The document outlines ZapTest's features such as script implementation, cross-platform testing, and detailed reporting. It also discusses the need for automation tools to replace manual testing, reduce errors and costs. The steps to use ZapTest are described as scan the application, create a script, launch the test, and analyze the report.