Using Quick Campaigns; Creating and Using Marketing Lists; Creating a Marketing Event; Capturing and Viewing Event Responses; Performing Response Follow Ups; Recording Opportunities
Reporting – Charts, Dashboards, and Reports; Configuration and Adding Fields
SynapseIndia discusses factors which makes microsoft dynamic crm a preferred ...SynapseIndia
Using Microsoft Dynamic CRM has so many benefits. It has feature like automatically tracking and managing customer information. In addition, accessing the information you need in one area couldn’t be easier with Microsoft Dynamics CRM, because it is fully integrated with all Microsoft Office applications. Here SynapseIndia tells you about 6 major factors that makes Microsoft Dynamic CRM a must choice for business.
Smarter Sales Process in Dynamics CRM 2015 - Part 1: Lead QualificationJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This first part looks at the lead qualification process in Dynamics CRM and demonstrates a way how the process can be customized to support scenarios, where a new opportunity record should not be automatically created when qualifying a lead record. The customization tools used include branching Business Process Flow (BPF), Real-Time Workflows, Business Rules and Quick View Forms.
http://prettydarngood.com/ , Microsoft Dynamic CRM demo by PDG Consultants, Microsoft Dynamic CRM specialists. As Microsoft Certified Professionals in Microsoft SQL Server, Microsoft Dynamics CRM, and Microsoft Dynamics GP we have upgraded and integrated many ERP systems with CRM systems.
Successful Email Marketing Campaigns Directly From Microsoft Dynamics CRMeSavvy
Find out how to leverage on running successful email marketing campaigns directly from Microsoft Dynamics CRM. Segment email marketing campaigns, test emails before you send them, manage your subscriptions and evaluate email marketing campaigns performance.
SynapseIndia discusses factors which makes microsoft dynamic crm a preferred ...SynapseIndia
Using Microsoft Dynamic CRM has so many benefits. It has feature like automatically tracking and managing customer information. In addition, accessing the information you need in one area couldn’t be easier with Microsoft Dynamics CRM, because it is fully integrated with all Microsoft Office applications. Here SynapseIndia tells you about 6 major factors that makes Microsoft Dynamic CRM a must choice for business.
Smarter Sales Process in Dynamics CRM 2015 - Part 1: Lead QualificationJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This first part looks at the lead qualification process in Dynamics CRM and demonstrates a way how the process can be customized to support scenarios, where a new opportunity record should not be automatically created when qualifying a lead record. The customization tools used include branching Business Process Flow (BPF), Real-Time Workflows, Business Rules and Quick View Forms.
http://prettydarngood.com/ , Microsoft Dynamic CRM demo by PDG Consultants, Microsoft Dynamic CRM specialists. As Microsoft Certified Professionals in Microsoft SQL Server, Microsoft Dynamics CRM, and Microsoft Dynamics GP we have upgraded and integrated many ERP systems with CRM systems.
Successful Email Marketing Campaigns Directly From Microsoft Dynamics CRMeSavvy
Find out how to leverage on running successful email marketing campaigns directly from Microsoft Dynamics CRM. Segment email marketing campaigns, test emails before you send them, manage your subscriptions and evaluate email marketing campaigns performance.
Smarter Sales Process in Dynamics CRM 2015 - Part 3: Pipeline DevelopmentJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This third and final part demonstrates how we can customize CRM to show us a historical trend of how the sales pipeline has developed over time, by capturing data into a custom snapshot entity.
xRM4Legal Strategic Marketing & Business Development CapabilityxRM Franchising
Fulfil firm ambitions for a strategic, centralized approach to business development (single click access); Enable, operate and enforce defined (data) quality standards and processes; Engage senior management with easy access and visibility of relationships, firm and practice performance; Allow Fee Earners easy access, creation and update of records with critical BD info (user adoption)
Webinar by Maximizer CRM's president Vivek Thomas on the new features offered by Maximizer and a demonstration of the customizations offered by business partners in the Australia and New Zealand region.
This webcast provides valuable information on streamlining marketing campaigns and tracking measurable results within a CRM solution to optimize ROI. Gain insight from campaign performance results to fine tune campaigns and drive sales opportunities.
Part 3 of a case study on marketing resource management software which covers the environment and forces creating the need for solutions with a small overview on how the solutions work.
Project background
Microsoft Dynamics AX 2009 contains a CRM module that allows the users to interact with the organization’s business relations. Note that the CRM module was replaced by the Sales and Marketing Module in Microsoft Dynamics AX 2012 (RTM, R2, R3). While the CRM module is a great module, there are few features that needed to be improved in order to make the CRM module fully functional.
The document is dedicated on how to make the sales quotation feature in the CRM module more powerful and also avoid the usage of multiple software in order to send, amend and track sales quotations.
There are 100s of CRM tools available in the market. Question is how to evaluate these tools and which tool a company should select to implement and why?
This paper presents a systematic approach to evaluate and select CRM tools based on three different evaluation criteria. Evaluation approach suggested in this paper is applicable for both cloud and on-premise CRMs.
xRM4Legal Makes Microsoft Dynamics CRM Viable for Law FirmsDavid Blumentals
More than just marketing, xRM4Legal offers law firms the opportunity to integrate all their line of business applications within one easy to use, easy to manage, easy to afford environment. xRM is the evolution of CRM, where the X in xRM stands for eXtended Relationship Management. xRM is based on Microsoft CRM and the .NET platform
ABC of CRM (Customer Relationship Management) describes one CRM terminology starting with each letter of alphabet. For each letter most important CRM term is selected to be defined. Also shown are the AKA (Also Known As) terms and Other CRM terms starting with same letter.
Smarter Sales Process in Dynamics CRM 2015 - Part 3: Pipeline DevelopmentJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This third and final part demonstrates how we can customize CRM to show us a historical trend of how the sales pipeline has developed over time, by capturing data into a custom snapshot entity.
xRM4Legal Strategic Marketing & Business Development CapabilityxRM Franchising
Fulfil firm ambitions for a strategic, centralized approach to business development (single click access); Enable, operate and enforce defined (data) quality standards and processes; Engage senior management with easy access and visibility of relationships, firm and practice performance; Allow Fee Earners easy access, creation and update of records with critical BD info (user adoption)
Webinar by Maximizer CRM's president Vivek Thomas on the new features offered by Maximizer and a demonstration of the customizations offered by business partners in the Australia and New Zealand region.
This webcast provides valuable information on streamlining marketing campaigns and tracking measurable results within a CRM solution to optimize ROI. Gain insight from campaign performance results to fine tune campaigns and drive sales opportunities.
Part 3 of a case study on marketing resource management software which covers the environment and forces creating the need for solutions with a small overview on how the solutions work.
Project background
Microsoft Dynamics AX 2009 contains a CRM module that allows the users to interact with the organization’s business relations. Note that the CRM module was replaced by the Sales and Marketing Module in Microsoft Dynamics AX 2012 (RTM, R2, R3). While the CRM module is a great module, there are few features that needed to be improved in order to make the CRM module fully functional.
The document is dedicated on how to make the sales quotation feature in the CRM module more powerful and also avoid the usage of multiple software in order to send, amend and track sales quotations.
There are 100s of CRM tools available in the market. Question is how to evaluate these tools and which tool a company should select to implement and why?
This paper presents a systematic approach to evaluate and select CRM tools based on three different evaluation criteria. Evaluation approach suggested in this paper is applicable for both cloud and on-premise CRMs.
xRM4Legal Makes Microsoft Dynamics CRM Viable for Law FirmsDavid Blumentals
More than just marketing, xRM4Legal offers law firms the opportunity to integrate all their line of business applications within one easy to use, easy to manage, easy to afford environment. xRM is the evolution of CRM, where the X in xRM stands for eXtended Relationship Management. xRM is based on Microsoft CRM and the .NET platform
ABC of CRM (Customer Relationship Management) describes one CRM terminology starting with each letter of alphabet. For each letter most important CRM term is selected to be defined. Also shown are the AKA (Also Known As) terms and Other CRM terms starting with same letter.
Take full advantage of your CRM data and build 1:1 customer relationships with the powerful combination of ExactTarget Marketing Cloud and Microsoft Dynamics CRM. Learn how to leverage your tracking data in Microsoft Dynamics CRM to target and automate future communications and develop real relationships with your customers, though every step of their customer journey. We be highlighted new features and shared some fun and useful Tips & Tricks for using ExactTarget Marketing Cloud and Microsoft Dynamics CRM.
Take a look at the key CRM features for financial industry that will help companies improve customer retention, become more competitive and increase profits.
Your business is growing.
You need new ways of increasing productivity, you want your company to become more efficient and you’re looking for a better way of organizing key business processes.
Fortunately, there’s a solution. Sage CRM Builder is one of the most powerful and flexible tools we’ve created. Our customers are using Sage CRM Builder to plan events, organize training courses, track competitors, manage products and equipment, and to oversee and implement key business projects.
And Sage CRM Builder is helping them save time and money. We want to share our customers’ experiences of using Sage CRM Builder with you, so you can adapt Sage CRM to fit the needs of your business and experience these benefits for yourself.
In this eBook, we showcase six business modules built by Sage CRM customers. In each example, we
present several challenges our customers faced prior to creating a custom module with Sage CRM
Builder. Then, we provide you with a step by step guide to creating these business modules to help you apply their success to your business should you face similar challenges. Finally, we highlight the key benefits of each of these six real-world custom modules so you can decide what to build first.
For more information about Sage CRM, please contact Sage CRM Representative in Thailand:
Sundae Solutions Co., Ltd.
Tel.: +66 2634 8899
Email: sales@sundae.co.th
URL: http://www.sundae.co.th
NIDM India, Bangalore - Was Founded By Shri M.S.Kumar, India's Top Digital Marketing Faculty In year 2011 with a vision to create Successful Careers in The Digital Marketing Industry, With his expertise and guidance we have trained more than 30,000+ Students, 2500+ Batches, Students from 20+ Countries, Trainees got placed in Top MNC companies in India and he has guided over 100+ Startups. Mr. Kumar is India's Top Digital Marketing Faculty.
NIDM India, Bangalore - Was Founded By Shri M.S.Kumar, India's Top Digital Marketing Faculty In year 2011 with a vision to create Successful Careers in The Digital Marketing Industry, With his expertise and guidance we have trained more than 30,000+ Students, 2500+ Batches, Students from 20+ Countries, Trainees got placed in Top MNC companies in India and he has guided over 100+ Startups. Mr. Kumar is India's Top Digital Marketing Faculty.
https://nidmindia.com/
Sales Lead Management that is Easy, Effective & Smart!MLeads
MLeads automates the hunt for customers; Spend less time doing paper work and more time prospecting for sales and marketing professionals. MLeads is guaranteed to increase revenue, shorten sales cycles, and streamline processes by offering powerful features like:
Lead Retrieval,Lead Research,Track Leads by Event or Group,Lead Follow-ups,Measure statistics and ROI,Team management
In the Lab with DeeBee: Orchestration 101.pdfDemandbase
In this session, Demandbase experts show you how to leverage Orchestration to save time on core tasks like managing advertising audiences, triggering marketing and sales plays across systems, and cleaning up account, lead, and contact data.
Microsoft Dynamics 365 xRM4Legal xRM4Accounting Technical OverviewDavid Blumentals
Data has become the new currency, and firms create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 allows firms to adopt individual business apps such as Marketing, BD, Client Care and Operations, but as firms adopt more of the apps, synergies will be unleashed in the form of ‘Intelligent Business Processes’. This will help proactively guide employees & clients to generate optimal outcomes.
As an example – you can adopt Project Service Automation. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounts, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App.
It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
We’re all busy—and it’s a common theme in most professional workplaces—with people trying to get more done with finite time and resources. For a lot of firms today, a major challenge is making sure we’re spending our precious time making the most of every business opportunity by maximizing client relationships. Marketing & BD teams need to know if they’re focusing on the opportunities, RFI’s and RFP’s with the best potential; that they are managing their firm pipeline effectively; and they are giving everyone on the team the best tools for the job—wherever they are.
That’s why firms today are focused on creating great client relationships – they need to try to reduce complexity and make it easier to maximize opportunities, provide excellent client experiences, and grow the firm.
Why should a legal or accounting firm care? Because client experience and knowledge is increasingly important for firms of all sizes – across all client interactions.
Client experience…
…is what differentiates your firm
…is how you win and keep clients for the long-term
…is how you grow your firm …and in a world where clients are mobile and social, your reputation (& brand) is more important than ever.
Today you don’t have as many contact points as you used to have, and you have to make every one count. To thrive in this ultra-competitive environment firms of all sizes have to make client experience a priority. That is why you need Dynamics 365 and xRM! Visit our websites www.xRM4Legal.com, www.xRM4Accounting.com and www.xRM4Finance.com or email Dynamics@xRM.email
Getting Started with Microsoft Dynamics 365 xRM4Legal 2017David Blumentals
Last month we unveiled and provided a first look at Dynamics 365 xRM4Legal, showing off the capabilities our customers can expect from our latest generation of intelligent business applications. Today, we are excited to announce that Dynamics 365 xRM4Legal is generally available.
The first thing users will see with Dynamics 365 xRM4Legal is that we are bringing our business applications closer together in how they look, feel and integrate with each other. To better enable end-to-end law firm business processes, we have unified the navigation and core user experience across each of the applications from Marketing & Communications to Business Development, Client Care, Time & Billing and Finance. It remains clean, beautiful, and familiar and it gives you the ability to seamlessly move from one application to another without switching windows.
And when a user logs into Dynamics 365 xRM4Legal, the home-screen will show you all the Business Apps and information relevant to you or your role. With one click, users can connect to Microsoft AppSource, quickly and easily locating the most relevant capabilities from hundreds of precisely curated additional business apps enabled by our partners.
Microsoft CRM xRM4legal 2016 for IP Management and MoreDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2016 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal including IP (Intellectual Property) Management. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating IP records for patents, trademarks etc – also recording disputes and licenses.
Email us today to schedule a quick discussion and/or web demo – Support@xRM4Legal.com
Getting Started with Microsoft CRM xRM4NDIS 2016David Blumentals
Demonstrating the power and flexibility of the Microsoft Dynamics CRM platform, this guide shows you how to:
Find your work areas in xRM4NDIS
Work with enquiries, clients and carers, perform assessments, manage medications, create service plans, schedule services and make service bookings
Enter data quickly and easily
Place calls, send email and take notes
Check the disabilities, support needs, recent assessments and incidents of a client
Explore the resource planning, budget planning, time tracking, approval and invoicing manager features
And get up and running quickly with Microsoft CRM/xRM4NDIS – extended Relationship Management for disability service providers
Many Microsoft partners have found success driving revenue and delivering solutions with Office 365. Partners have built profitable service portfolios by selling, implementing, and creating value-added services for Office 365.
But there are many additional opportunities from Microsoft which enable Office 365 partners to elevate productivity for their customers. Microsoft Dynamics CRM Online is such an opportunity.
Dynamics CRM Online is a customer relationship management solution which allows your customers to track relationships and interactions, automate business processes and gain valuable insights into their own customers. Capabilities include Sales Force Automation, Marketing Automation, Customer Service and Social Media Insight.
O365 and CRM Online give customers an incredible solution and partners a fantastic new offering. Adding CRM Online to O365 lets customers cut through the clutter—to zero in and easily identify what they need to do next. It lets them find a relevant way to connect with their customer so they can win faster. And lets them collaborate with people, find, and access the information they need to ultimately sell more and grow their business.
By adding CRM Online, you elevate the discussion to business solutions. Plus, in addition to sales, Dynamics CRM has great solutions across marketing, customer service, and social listening & engagement.
xRM extends this to industry-specific solutions.
In this technical training we introduce Dicker Data reseller partners to Managing and deploying customizations; Configuring role-based security; Customizing entities, adding fields and relationships; Building forms for users to input and retrieve data; Presenting clear information in views and charts; Combining data sources on a dashboard; Going beyond role-based record-level security and assisting users through their business processes.
Microsoft Dynamics CRM Technical Training for Dicker Data ResellersDavid Blumentals
Many Microsoft partners have found success driving revenue and delivering solutions with Office 365. Partners have built profitable service portfolios by selling, implementing, and creating value-added services for Office 365.
But there are many additional opportunities from Microsoft which enable Office 365 partners to elevate productivity for their customers. Microsoft Dynamics CRM Online is such an opportunity.
Dynamics CRM Online is a customer relationship management solution which allows your customers to track relationships and interactions, automate business processes and gain valuable insights into their own customers. Capabilities include Sales Force Automation, Marketing Automation, Customer Service and Social Media Insight.
O365 and CRM Online give customers an incredible solution and partners a fantastic new offering. Adding CRM Online to O365 lets customers cut through the clutter—to zero in and easily identify what they need to do next. It lets them find a relevant way to connect with their customer so they can win faster. And lets them collaborate with people, find, and access the information they need to ultimately sell more and grow their business.
By adding CRM Online, you elevate the discussion to business solutions. Plus, in addition to sales, Dynamics CRM has great solutions across marketing, customer service, and social listening & engagement.
xRM extends this to industry-specific solutions.
In this technical training we introduce Dicker Data reseller partners to key CRM concepts including Deployment including Solution import, Settings and Personal Options; Customization and configuration; Data import; CRM for Outlook and mobile access; Reports and dashboards and Introduction to business rules and processes.
Microsoft CRM xRM4Legal 2015 Enterprise Case ManagementDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2015 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating booking/billing events, reporting on these events, adding expenses, activities, documents and more.
If you want loyal clients you need CRM xRM4Legal 2015 Update 1David Blumentals
Microsoft Dynamics CRM / xRM4Legal 2015 Update 1 includes a number of terrific technical improvements including faster page loads, improved application performance, and faster email delivery. One noticeable feature is the new Form Rendering Engine. This enhancement loads CRM pages faster so you can view data on the forms quickly.
For law firm users this update also includes:
NetDocuments integration. By integrating NetDocuments, xRM4Legal “closes the loop” – delivering a modern, secure solution for intelligent and confidential document and email management with award winning client and legal project management. Together the two solutions address the rapidly changing needs of the legal services market. With NetDocuments Email & Document Management for xRM4Legal, users can enjoy the familiar Microsoft Outlook interface while saving Outlook message files and individual documents to NetDocuments locations. They can also view emails and documents within xRM4Legal, all without leaving Microsoft Outlook.
New Business Intake update. Now supporting over two dozen law types, users can perform a quick conflict check before selecting the required practice area. Tool tips and online help ensure that all the right questions are asked and the New Business Intake is completed quickly and efficiently. Built in charts and dashboard report on intakes by practice area and lead source.
Business development methodology. New “Blue Sheet” and “Buying Influence” entities deliver “strategic selling” to xRM4Legal with support for competitor, ideal client, strength and red flag tracking.
For more information email DBlumentals@xRM4Legal.com
NetDocuments document and email management for Microsoft CRM xRM4LegalDavid Blumentals
With NetDocuments, users can create, secure, manage, access, and collaborate on documents and email anywhere, anytime, on any device.
This story board shows how the power and simplicity of NetDocuments works with Microsoft CRM / xRM4Legal to help you streamline your technology and improve the way you work.
For more information, email DBlumentals@xRM4Legal.com or visit www.NetDocuments.com or www.xRM4Legal.com
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
Microsoft CRM xRM4Legal February 2015 Introduction and DemonstrationDavid Blumentals
Extended Relationship Management for law firms, powered by Microsoft Dynamics CRM 2013 – over 4 million users globally, 40,000+ firms
Rollout in days with over 250 legal customizations pre-configured, ready-to-use, managing key clients, cross-sell, referrals & private clients
Integration options with major (bulk) email, PMS & DMS systems
A centralized approach to list management & BD (single click access)
Defined (data) quality standards & processes
Engages partners & staff with easy access & visibility of relationship connections, firm & practice performance
Allows fee earners easy access & update of records with critical BD info (for guaranteed user adoption) – via Outlook and mobile device
Microsoft CRM xRM4Legal 2014 Overview Update 0903David Blumentals
Time & Billing – Turning hours worked and services provided into billing events and invoices, quickly and easily;
Project Management – Delighting practice managers with resource and activity management; planning and workload control;
CRM – Enhancing marketing and business development with automated lists and event management, bids and deal-flow;
SharePoint – Adding value to the lawyer / client experience through collaboration, document management and search
Microsoft CRM xRM4Legal 2014 Introduction and Demonstration 0917David Blumentals
1. Achieve reliable user adoption, attain a complete view of clients, position the firm to adapt quickly to business changes, align firm & IT needs, accelerate matter delivery & returns. For partners & lawyers this means a clear view of the firm, leveraging agility for competitive advantage, partnering with IT for long term success. For firm staff the benefits are using familiar Microsoft Office tools, role-tailored views of information, minimized data entry, consistent client processes & actionable reporting & analytics.
2. Benefit from intuitive segmentation tools to drive superior target client selection with workflow-driven processes to increase reach & relevancy. Ensure high user adoption by making CRM a natural extension of user & client habits, improve productivity by consolidating client information to a single location, reduce training & transition costs with easy-to-learn, easy-to- use applications.
3. Change the game on business development – improve the other 80% of business development staff (“clone our best rain makers”), convert every opportunity into a pitch for new business, breakdown physical boundaries & eliminate down time. Partners & lawyers will reach client satisfaction goals, drive new revenue opportunities, achieve true business insight & visibility. Business developers will better manage key KPIs, increase client team empowerment & morale, enforce a consistent business development process.
4. Create branded, professional documents that win more deals; streamline the processes around preparing proposals with easy reminders/alerts & workflow approvals. Approvals can be electronically routed via emails, smartphones & tablets.
5. xRM4Legal supports integration with a number of email marketing, survey & analytics providers. The MailChimp, ClickDimensions, CoreMotives & Concep Campaigner connectors support quick & easy sharing of information – from marketing lists maintained within xRM4Legal to activity responses generated. The result is full & effective integration between “best of class” applications.
6. Manage complex business relationships across clients, partners, multiple offices allowing greater flexibility to manage client relationships & interactions – both on-line & off-line. xRM4Legal users can easily enter, track, & view complex relationships, fostering higher user adoption & greater data quality. Enforce the completeness & accuracy of client personal information through business required & recommended data fields. Identify & merge duplicate records, allowing a data administrator to select which data values are retained on the merged record.
7. Firm DNA is a key strategic advantage in law. With xRM4Legal, the firm can support unique firm processes, atypical CRM needs – matching the technology to the firm, not the other way around. Minimize change management of people, the hardest part. Key features include: robust & extensible platform, flexible licensing model, reduced TCO, backed by Microsoft.
Microsoft CRM xRM4Legal 2014 Introduction and DemonstrationDavid Blumentals
Extended Relationship Management for law firms, powered by Microsoft Dynamics CRM 2013 – over 4 million users globally, 35,000+ firms
Rollout in days with over 250 legal customizations pre-configured, ready-to-use, managing key clients, cross-sell, referrals & private clients
Integration options with major (bulk) email, PMS & DMS systems
A centralized approach to list management & BD (single click access)
Defined (data) quality standards & processes
Engages partners & staff with easy access & visibility of relationship connections, firm & practice performance
Allows fee earners easy access & update of records with critical BD info (for guaranteed user adoption) – via Outlook and mobile device
Microsoft CRM xRM4Legal 2014 Document Management with SharePointDavid Blumentals
SharePoint 2013 blends the worlds of traditional information and content management with social computing and search capabilities to deliver an Enterprise Content Management (ECM) platform that is accessible to everyone (with approved security roles). You are not limited to default behaviors, with SharePoint 2013 you can do even more:
Add Fields, update the table in the Table Designer by adding additional fields.
Create Lookups, creating your own relationships between records.
Customize Views, when adding controls such as Autocomplete, Button, Combo box and Hyperlink.
Import or Link Data, from Excel, Access, ODBC, text and SharePoint lists.
Create Reports, interactive reports that summarize data for presentation at team and management meetings.
The explosion of the social conversation along with the proliferation of mobile technology has changed our lives, more than we ever could have imagined.
The explosion of mobile technologies and rapid adoption of social networks have completely impacted our human behavior -- our communication methods, engagement principles, our belief and trust systems, and even our decision making criteria and models.
Firms need to understand these new principles and adopt them -- genuinely and proactively -- if they want to effectively engage clients.
How has the client changed and why does your firm need to reflect this? Because your success will depend on it, and so will your identity.
Today’s buyer is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your services, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
Today, firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
They have unprecedented access to information, the ability to easily compare fees, costs or services in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
It is no surprise then that firms who wish to remain competitive in this new age are concentrating their efforts on creating amazing client experiences…
Microsoft Dynamics CRM 2013 If you want loyal clients you need CRMDavid Blumentals
Keep your best clients / stop them jumping ship to your competitors
Transform your top clients into loyal clients
Help your clients think forward – enable your practice groups and lawyers to stay a step ahead of your clients
Client Lifecycle Development – find the right clients, treat them right, grow them into loyal, long-term clients
Capitalize on Alumni – grow relationships, open doors, increase referrals
Capture a market segment – or beat the competition to a new market segment. Be there first to be best known
Increase the client pool – don’t be dependent on two or three big clients (or two or three biggest practice groups / “rainmakers”)
Deliver outstanding client service – be the best and known for it
First to know (e.g. Lobbying firms)
1. Microsoft ”x”RM4Legal
Legal IT Solutions for Dynamics CRM
Email Marketing Demonstration
More than just marketing, “x”RM4Legal offers firms the
opportunity to integrate all their line of business
applications within one easy to use, easy to manage, easy
to afford environment. xRM is the evolution of CRM,
where the X in xRM can be anything. xRM is based on
Microsoft CRM and the .NET platform.
2. Contents
1. Using Quick Campaigns
2. Creating and Using Marketing Lists
3. Creating a Marketing Event
4. Capturing and Viewing Event Responses
5. Performing Response Follow Ups
6. Recording Opportunities
7. Reporting – Charts, Dashboards, and Reports
8. Configuration and Adding Fields
3. Using Quick Campaigns
You can use Quick Campaigns to communicate quickly
and easily with a marketing list of clients, contacts or
prospective clients – including staff within your firm.
There are two ways you can select the list of recipients
for your quick campaign:
1. Select the clients, contacts, or prospective clients
directly.
2. Do a search in Advanced Find query and create a
quick campaign from the resulting list of records.
4. Scenario
• We have a newsletter that we would like to email in
HTML.
• The newsletter is to be emailed to a select group of
contacts.
• The email is to be personalised unique to each
contact.
• We would like to save a copy of the email to each
contacts CRM activity record.
13. Creating and Using Marketing Lists
A marketing list is a list of clients, contacts or prospective clients that share
common characteristics. For example, a marketing list could be a list of all the
client contacts that have a certain professional interest, or all the staff in a
given practice group. Marketing Lists are created independently of a Marketing
Event or Quick Campaign. Each Marketing Event must have at least one
Marketing List, as the list designates the recipients of the communications
generated by the event activities.
Creating Marketing Lists. There are two steps in creating a Marketing List:
1. Create the Marketing List record: You must specify the member type for
the Marketing List, that is, the type of record from which the members are
drawn: clients, contacts, or prospective clients. Once a Marketing List is
created, you cannot change the member type.
2. Add members to the list: You can add members to the list through the
Lookup feature, an Advanced Find, or by importing members from an
external list. You can also create dynamic lists using Advanced Find query
tools.
14. Scenario
• Our IP practice group have created a new monthly
newsletter that they would like to distribute in
preparation for a marketing event to be held next
month.
• We need to create a new marketing list.
• The list will be created based on Contact records with
a specified professional interest in “Intellectual
Property”.
19. Creating a Marketing Event
Microsoft CRM provides the ability to easily manage the planning,
execution, tracking and reporting requirements for events. CRM
event management focuses on three key areas, namely:
• Event Planning - logistics around an event such as: Booking the
venue, Presenters, Catering, Presentation content preparation.
• Event Attendance - all aspects around managing the attendees
such as:
– Inviting the target audience via phone, fax, letter and email.
– Managing RSVPs/registrations via phone, letter, fax, email and web.
– Tracking all people who actually attended the event.
• Event Review – charts, dashboards and reports that measure
the effectiveness of the event: How many people attended the
event? What was the revenue impact? What was the
feedback?
20. Scenario
• The IP practice group are now ready to run their
marketing event.
• Invitations need to be prepared based on the IP
newsletter marketing list.
• The boardroom needs to be booked and catering /
foodservice organised.
• A guest speaker will require computer equipment and
data projector.
• Various firm partners will be in attendance.
24. Capturing and Viewing Event Responses
The goal of any marketing event is to create measurable results. Microsoft CRM
captures event results as responses. Once clients are contacted based on event
activities, you can expect responses.
There are four ways to create event responses:
1. Record them manually by creating a new event response. If a client calls in
by phone, you can manually create a response record.
2. Promote a distributed campaign activity, such as an email reply, into a
response.
3. Import responses from an Excel spreadsheet. You can import these into
CRM using the Data Import Wizard. When you import the file, individual
campaign responses will be created as activities.
4. Automatically generate responses as a result of an e-mail campaign using
mail merge, in which clients respond through e-mail messages. If a client
responds to the event by e-mail, CRM automatically creates the event
response when the clients e-mail is received.
25. Scenario
• Invitations to the IP seminar have been emailed.
• We received one response; further follow up was
conducted to ensure full attendance.
27. Performing Response Follow Ups
After you receive an event response, there are several tasks you can
perform, including:
• Assign it to another user - Assigning event responses designates the
user who is primarily responsible for the response.
• Convert the response to an opportunity - This allows you to work the
response through your internal business development processes.
• Close or delete the response - Closing the response allows it to be
reactivated at a later date. Deleting the response permanently
removes it.
• Edit the response - For instance to add notes and attach files.
• Print event response details or lists.
All of these actions can be performed on single or multiple records.
28. Scenario
• Invitations sent to various clients have prompted calls
to firm reception to confirm attendance – these can
be entered manually.
• Using the Microsoft Outlook integration produces
some automatic event registrations in the CRM
database.
• Once the event has been held, client follow up and
feedback can be recorded.
30. Recording Opportunities
An opportunity is a potential new matter – fee or billing.
Opportunities are the primary means of tracking
business development. Tracking opportunities allows
you to track and report on the deal pipeline for an
individual partner, a practice group or the entire firm.
You can create a new opportunity directly in the system,
or, if you manage lead records in your firm, you can
convert qualified leads/prospective clients to
opportunities to avoid re-entering data.
31. Scenario
• Following the event the marketing department
contacted each client to survey their feedback and
assess potential partner follow up.
• One response was sufficiently positive that an
opportunity record could be created.
34. Reporting – Charts, Dashboards, and Reports
Microsoft CRM 2011 allows users with the appropriate
permissions to create their own custom charts and
dashboards as well as reports directly from the Report
Wizard.
Reports are different from saved views and Advanced
Finds because they can be used to render graphs,
perform quantitative summations and drill down to
further details.
36. Configuration and Adding Fields
Based on the CRM security roles, users can take advantage of the
customisation tools provided in the application to customise its appearance
and behaviour:
Practice Managers can customise views, user permissions, business unit
settings and workflow processes.
System customisers can customise the CRM schema, including adding,
modifying, renaming, and deleting entities and fields. System customisers can
also modify the user interface by changing form and view content and defaults,
adding and modifying reports, and changing default report filters.
In some firms, the System Customiser role is assigned to a “power” user that
has normal user roles. For example, because the marketing manager is highly
technical, his firm assigns him the System Customiser role so that he can
perform form and view customisations.
System administrators can perform the same tasks as system customisers.
Administrators can also modify any record in the application, and there are
some entities that can only be imported and exported by a System
Administrator for security reasons.
37. Scenario
• For all Event Activities we would like to track the cost
categories to record each expense.
• We therefore need to add a Cost Category field as an
attribute to the Event Activity table.
• We also need to add the new field to the Event
Activity form.