The document outlines a webinar focused on human error assessment and reduction techniques, emphasizing the importance of well-written procedures to minimize human errors in various industries. Led by Dr. Ginette M. Collazo, the session will cover topics such as SOP writing practices, regulatory compliance, and human reliability. The webinar is aimed at professionals in quality assurance, process improvement, training, and management roles.

1. Overview
Writing SOP’s for Human error assessment and
reduction technique (HEART)
Date: Tuesday, September 27th, 2016, Time: 01:00 PM ET | 10:00 AM PT
Duration : 90 Minutes
Speaker: Ginette M. Collazo, Ph.D
Human error is known to be the major cause of quality and production losses in many
industries. Although it is unlikely that human error will ever be totally eliminated, many
human performance problems can be prevented.
Why should you attend?
Human error reduction starts at the design stage. Procedures play a vital role in human
reliability. Nevertheless, it is really important to understand human behaviour and the
psychology of error as well as understand exactly where the instructions weaknesses
are, so procedures can be human engineered, improved and/or fixed.
This webinar offers practical approaches to address good procedure writing practices to
reduce the likelihood of procedures.
Areas covered in the webinar
 SOP writing outline content
 The reason of procedures
• Regulatory compliance background
• Universal purpose of procedures
 The Human perspective
• Human error as a root cause
• The thinking and reading process
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2. • Common human reliability mistakes and causes
 How to create and maintain a procedure
• Goals of a procedure
• Good Procedure Writing practices (Terminology, Formats, layouts, mixed
cases, steps content, common words, references, branching, conditional
steps, the use of “Precautions”, “Warnings” and “Cautions”
• Procedure styles
• Use of electronic information networks for procedure access
Learning objective
• Understand the importance of procedures
• Learn why people refuse to use procedures
• Understand the common Human Errors and deviations related to the use of
procedures
• Understand the reading and writing processes and how people may impact
the processes
Who will benefit
• QA/QC Directors and Managers
• Process Improvement/ Excellence Professionals
• Training Directors and Managers
• Plant Engineering Personnel
• Compliance Officers
• Regulatory Professionals
• Executive Management
• Manufacturing Operations Directors
• Human Factors Professionals

3. Speaker profile
Ginette Collazo, PH.D is a human error and human behavior expert. She has spent more
than 15 years in technical training, organizational development and human reliability
areas.
She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough,
Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson,
Perrigo, among many others.
Also has implemented human error reduction programs and technology in many more
small and mid-sized drug and device companies.
An active researcher in specialized studies related to human reliability, she is the author
of numerous publications on these topics.
For more information, contact support @complianceglobal.us