The document provides tips for writing effective emails, including: 1. Be concise and brief, and include a clear subject line. Attach any additional documents separately rather than embedding them in the email. 2. Consider the appropriate tone and style depending on the recipient - use an informal style with colleagues and friends, and a more formal style when emailing someone you don't know well. 3. Indicate the level of urgency or importance of the email, and clarify any actions needed or information requested from the recipient. 4. Attach any additional details like documents, photos or videos to provide fuller context without cluttering the email itself. 5. Check spelling, grammar and punctuation to ensure the

1. Clear identify the subject of the e-mail New date for meeting Price changes on the Abc ranges Sales monthly reports Order for customers xyz delivery status New managing directors appointed Add date or version number to title Examples include New brochure copy – draft 4 Project status –July Writing Smart Great E-Mail

3. Send documents as separate attachment

4. You can also attached file if the email is detailed.

5. If it is project give a brief overview of the project and then and highlight key points Your role Budget Deadline Be As Concise/Smart As Possible

6. Spellings, bad grammar Us spellcheckers check your emails Don’t us CU at 10 or mtg off as abbreviation Use upper and lower case letters messages Don’t us acronyms too much Check Your Spelling And Punctuation

7. Use a friendly, chatty style for colleagues and friends For colleagues or regular familiar contacts, you could open with Hi,hello,or just a name (john or Sarah) Informal e-mails us dear Mr/Miss/Ms.... Dear John/Dear Lisa for first name terms with the recipient Sign off informal – cheers, thanks, Tnx,Ta, all the best ,later ,see you More formal – best ,best wishes . All best, all best wishes, many thanks, regards More formal - Kind regards, best regards Very formal – yours ,yours ever, yours sincerely ( if you know the recipient’s name and have addressed your messages to Dear, Sir, or Madam E-mail style differ from country to country so follow different styles Use An Appropriate Style

8. Clarify and phase out what you need clearly If a number of people are involved give them individual instructions , roles for more clarification For example A team to deliver a new product by July Justin- complete the software by march Helen –get the test results by may Seema- request additional funding from finance director by April Request The Action or Information You Need

9. Make clear whether your e-mail is urgent , important ,or routine. some packages allow to highlight the level of priority . Include an indicator in the email subject line such as product review – decision needed by Thursday – informative Don’t us many capital letters indicate urgency and importance They prove difficult to read on screen yet refer virtual shouting Explain How Urgent Your Messages is

10. Emails with longer documents photograph,audio,or video require an attached Attachments that could pose difficulties include Video clips Publications converted to portable document format Presentations spreadsheets Photographs Include further contacts details – writing for the first time , just in case of advertising anew product Use Attachments To provide Detail

11. Books E-mail (etiquette: how to get the best results from your e-mails) (steps to success series ) London: A & C black ,2004. Danzieger,elizabeth. Get to the point painless advice for writing memos, letters and E-mails your colleagues and clients will understand New york : Three Rivers Press, 2001 Websites Albion.com:www.albion.com /netiquette Ccconsulting www.crazycolour.com/os/emailedge_02.shtml Lancaster University information system services www.lancs.ac.uk/iss/email/nettiqueette.htm The Best Sources of Help

12. Thanks so much Jackson mutebi Ceo /consultant Smart independent world wide consultancy http://www.smartwwc.com End of discussion