Social media is a broad term describing various online activities that involve technology, social interaction, and sharing various digital content like words, pictures, videos, and audio. It has become very popular, with 3 out of 4 Americans using social technology. Visiting social sites is now the 4th most popular online activity. Time spent on social networks is growing much faster than overall internet usage. Companies need to have a social media presence to engage with customers, but it should involve dialogue and conversations rather than just one-way broadcasting.