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Workshop - The Sensemaking Fragrance
The document recounts a workshop at the Italian IA Summit 2014, discussing the complexities of information architecture through a personal story about enrolling a daughter in a summer school in France. It highlights challenges such as navigating communication with the school, booking flights, and managing fees while expressing frustration with the lack of clarity in the process. The overall theme emphasizes the importance of understanding cross-channel ecosystems and the interplay between various elements such as actors, information, and tasks.
Workshop - The Sensemaking Fragrance
- 1. ANDREAS @RESMINI THESENSE-MAKING FRAGRANCE PRE-CONF WORKSHOP - ITALIAN IA SUMMIT 2014 WITH LUCA ROSATI
- 3. (I START OUTWITH THE “SUPERMAN RETURNS” STORY ME AND LUCA TOLD IN “PERVASIVE IA”, HOW THE MAN OF STEEL IS EXACTLY LIKE US (SORT OF))
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- 6. (HERE GOES SOMEGOOFY THEATRE WITH A VICTIM FROM THE AUDIENCE TO EXPLAIN HOW PHYSICAL BEHAVIOR AND VERBAL UTTERANCES GO TOGETHER)
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- 10. (EMBODIMENT AS THEROOT OF OUR MAKING ARCHITECTURES, BOTH IN PHYSICAL, DIGITAL, AND BLENDED SPACES)
- 12. (HERE I TELLA LITTLE STORY ABOUT MOVING FROM SICILY TO BOLOGNA, LANGUAGE AND AFFORDANCES, AND HOW THE WAY WE EXPERIENCE REALITY IS PRIMARILY SPATIAL)
- 14. (CROSS-CHANNEL ECOSYSTEMS PRESENT INTERESTING CHALLENGES WAY BEYOND WHAT A SINGLE ARTIFACT CAN THROW AT US)
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- 18. (AND HERE COMESTHE MAIN STORY AND THE SETUP FOR THE EXERCISE. IT ALL REVOLVES AROUND THE CHALLENGES WE HAD TO OVERCOME TO SEND MY DAUGHTER TO A SUMMER SCHOOL IN FRANCE)
- 19. I’D LOVE TOSTUDY SOME FRENCH THIS SUMMER
- 20. YOU CAN PROBABLYENROLL AT A SUMMER SCHOOL IN FRANCE
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- 22. YEAH, SURE, WHYNOT?
- 23. FRANTICALLY SEARCHES (THEINTERNET FOR INFO)
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- 28. JOHN CLEESE AS“THE SCHOOL”
- 29. A SPECTRAL TARSIERAS “ME”
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- 31. THE SCHOOL’S WEBSITE AIRLINE FLIGHT NUMBER:
- 32. “WHAT? BOOK THEFLIGHT FIRST?”
- 33. “HRMPF” TO: SCHOOLIN FRANCE FROM: SLIGHTLY ANNOYED PARENT DEAR SCHOOL, HOW CAN I BOOK A RATHER EXPENSIVE FLIGHT WHEN I DO NOT EVEN KNOW IF YOU CAN ENROLL MY DAUGHTER AT ALL? THANKS
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- 36. “HRMPF (II)” TO:SCHOOL IN FRANCE FROM: SLIGHTLY MORE ANNOYED PARENT DEAR SCHOOL, APPARENTLY YOU DID NOT RECEIVE MY PREVIOUS MESSAGE. QUESTION WAS: HOW CAN I BOOK A RATHER EXPENSIVE FLIGHT WHEN I DO NOT EVEN KNOW IF YOU CAN ENROLL MY DAUGHTER AT ALL? THANKS
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- 41. “BOOK THE FLIGHTFIRST? #@!”
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- 43. “SWEAR YOU HAVEA SLOT FOR HER”
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- 45. LEGALLY BINDING VALUE (OF THAT ASSURANCE: 0)
- 46. TEENAGER GETTING RESTLESS.“ALRIGHT”
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- 48. THE AIRLINE’S WEBSITE PERSON PICKING UP IN PARIS: PASSPORT NUMBER:
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- 50. “I NEED THENAME OF YOUR CHAFFEUR”
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- 52. “WE DECIDE 3DAYS BEFORE DEPARTURE”
- 53. “WRITE SOMETHING ANDCHANGE IT LATER”
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- 56. “YES HOW CANWE HELP YOU?”
- 57. (VENT, COMPLAIN ANDMOAN)
- 58. “WRITE YOUR NAMETHEN CALL US TO CHANGE IT”
- 59. “CAN’T I DOIT VIA YOUR WEBSITE?” TOTALLY FAKED NAME: A REAL PERSON:
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- 61. THE AIRLINE’S WEBSITE UNACCOMPANIED MINOR YOUR BOOKING IS CONFIRMED
- 62. THE SCHOOL’S WEBSITE UNACCOMPANIED MINOR FEE: TAXI PICKUP FEE:
- 63. THE SCHOOL’S WEBSITE UNACCOMPANIED MINOR FEE: X TAXI PICKUP FEE:
- 64. THE SCHOOL’S WEBSITE PROPOSAL COMPLETED YOUR TOTAL IS AN INSANE AMOUNT OF MONEY WILL MAIL TO CONFIRM ENROLLMENT WILL MAIL FOR PAYMENT
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- 68. HALLÓ! TO: VERYANNOYED PARENT FROM: SCHOOL IN FRANCE DEAR PARENT, PAY (INSANE AMOUNT OF MONEY + 300 EUR) AND YOUR DAUGHTER IS ENROLLED. TX BYE
- 69. TO: SCHOOL INFRANCE FROM: HORRIBLY ANNOYED PARENT DEAR SCHOOL, WHY SHOULD I PAY 300 EUR MORE THAN WHAT YOU TOLD ME WHEN I CHECKED OUT? F@#% YOU.
- 70. (10 MINUTES LATER) TO: VERY ANNOYED PARENT FROM: SCHOOL IN FRANCE DEAR PARENT, YOU ALSO NEED THE TAXI PICKUP WHICH COSTS 300 EUR BOTH WAYS. TX BYE (PAY IF YOU WANT IN)
- 71. “(FLIGHT IS ALREDYBOOKED. @#%!)”
- 72. THE VERY WEIRDPAYMENT WEBSITE WELCOME TO PAYMENTS! PLENTY OF GIBBERISH CONFIRM. CLICK ONCE. WAIT. IN CASE OF ERRORS, MAIL SOMEONE
- 73. (1 DAY LATER) TO: HORRIBLY ANNOYED PARENT FROM: SCHOOL IN FRANCE DEAR PARENT, YOU PAID. GOOD. COULD YOU PLEASE SCAN THE MINOR’S PASSPORT AND SEND IT TO THIS MAIL? TX BYE
- 74. TO: SCHOOL INFRANCE FROM: NEANDERTHAL-MODE PARENT DEAR SCHOOL, KINDLY GO #%&! YOURSELVES. NO WAY I’M SENDING HER PASSPORT TO YOU THIS WAY. (DID I SAY F@#% YOU?)
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- 77. HALLÓ! TO: NEANDERTHAL-MODEPARENT FROM: SCHOOL IN FRANCE DEAR PARENT, NOT A PROBLEM. SHE WILL HAND IT TO RECEPTION WHEN SHE ARRIVES. IT’S GOING TO BE A GREAT SUMMER CAMP! TX BYE
- 78. SO MANY THINGS ARE BROKEN
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- 83. THEY HAVE NOTHING TO DO WITH
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- 88. (EVEN THOUGH THEWHOLE PROCESS FELT LIKE THEY WERE ASKING FOR SOME BOLD GESTURES ON MY SIDE)
- 89. THEY HAVE EVERYTHING TO DO WITH
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- 94. SERVICES ARE PARTOF ECOSYSTEMS
- 95. SO LET’S MAPTHESE ECOSYSTEMS
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- 97. ACTOR LOCATION INFORMATION TASK CHANNEL
- 98. THEN FIGURE OUTTHEIR CORRELATIONS
- 99. READY? LET’S GETSTARTED ALL GROUPS GO