1
Improving the US Government with
Human-Centered Design
2
Looking
Collect Meaningful Data
3
4
Focus on Impact
Mature as an organization
FORMAL TRAINING10%
20%
20%
50%
Past
30%
19%
50%
1%
FutureActivity
INITIATIVES AND
ADVISING
PROJECTS
COLLABORATIVE SPACE
5
Use Creative Staffing Models
Build design capability
Career
Rotation
Career
Rotation
Career
Career
Career
Career
Rotation
Rotation
Rotation
Rotation
Private Sector Public Sector
6
Revise and Measure Strategy
Demonstrate our worth
• PROBLEM
IDENTIFICATION
• EFFICIENCY
• EFFECTIVENESS
• OUTCOMES
• DEMAND

Presentation by Stephanie Wade made at the OECD Conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014)