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Innovation “Crash Course”
John Knific, President, Wisr, Inc.
Value
Proposition
Customer
Value
Proposition
Wants FearsNeeds
Gains+ Pains-
“JTBD”
Jobs
Gains+ Pains-Jobs
“JTBD”
Emotional Functional
Open Rate Conversion Rate
10.0% 0.34%
“Join the new Alumni Career Network!”
Open Rate Conversion Rate
30.9% 3.24%
“John, We need your expertise”
Solved an EMOTIONAL job
“People do not want a quarter-inch drill,
they want a quarter inch hole.”
- Theodore Levitt
What are you trying to
get done in your role?
Why? (motivation)
What’s your expected
outcome?
What pressures are
preventing it?
88%
High school seniors who rank career
preparation as the most important
factor in selecting a college*

Want
*Eduventures/NRCCUA Survey of 200,000 seniors
0
20
40
60
80
100
120
140
Top Requests
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2021 2020 2019 2018 2017
Top Priority by Graduation Year
Explore	Career	Options Find	a	Job Finding	an	Internship Selecting	a	Major Something	Else
Satisfaction
0
1
2
3
4
5
6
7
8
9
10
Importance
0 1 2 3 4 5 6 7 8 9 10
“Over Served”
“Under Served”Served Right
Questions?

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