The document summarizes two project support roles for two clients in India between May 2008 to May 2009. For the first role at ITC Infotech Data Center, the individual installed performance monitoring agents, coordinated server installations, scheduled backups using EMC Networker, administered servers remotely, and implemented virtual machines using VMware. For the second role at Indian Institute of Management, the individual was responsible for server management, Exchange administration, network monitoring, implemented HP OpenView for network monitoring, deployed a Blackberry server, and backed up servers using Symantec Backup Exec.

1. Project Support Services
Client ITC Infotech Data Center (Bangalore, India)
Duration May’08 – Aug ‘08
Responsibilities  Installation of OVO agents on 30 windows server so as to configure threshold,
template creation, policy creation for Performance monitoring and further agent
troubleshooting.
 Responsible for the installation of HP/Dell/IBM servers in the Data center along
with the coordination of vendor, installation of OS and provided 24X7 support for
various Applications.
 Backup Scheduling using EMC Networker 7.3. Schedule and Monitor Backup of
IBM AS/400
 Taken active participation while upgrading EMC Networker.
 Administrating Servers using Terminal Services and Avocent DSView remote tool.
 Responsible for closure of server related calls within stipulated SLA, which are
logged in CA Unicenter Service Desk tool.
 Coordinating with various vendors as in Dell, HP, IBM for Server Hardware
related issues.
 Implementing and managing virtual machines using VMware infrastructure client
3.5.
Project Service Support
Client Indian Institute of Management (Bangalore, India)
Duration Sep ’08 – May ‘09
Responsibilities  Responsible for multiple roles as in Server Management, MS Exchange 2003
administration, Windows 2003 Administration, Linux Administration. Coordinate
with Hp/IBM vendors.
 Responsible for network and security monitoring of Local LAN/WAN through
'What's UP Gold'.
 Implemented HP OpenView NNM 7.5 as a part of POC, so as to monitor Network
elements.
 Taken active role in Deployment, Configuration of Blackberry Server for IIM
Campus.
 Monitoring of 15 virtual servers using VMware 2.5 Client.
 Managing Backup of 30 servers using Symantec Backup Exec version 12