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Madinah Luqmaan: Key Learning Experience Winter 2016
Title: Being Present with Maternal Infant Health Program Patients Patients
Introduction/Description: When I first began my field placement at the Maternal Infant
Health Program (MIHP), I was extremely paranoid about my own experience with the
patients, and spent little time considering what the patient was saying and experiencing.
However, once I began enrolling clinic patients in the program, it became easier for me
to be present for patients and their experiences.
Overall Importance: As a result of being present with patients, I learned how to effective
engage with them and gather information beyond what is asked on the assessment. Not
only did this bring clarity to their narrative, but also helped me build rapport with the
women. I learned to empathize with and actively listen to patients, which made them
feel supported. Additionally, it allowed me to ignore my personal worries, and only think
about experience of the patient in front of me.
Tasks Carried Out: Conducted MIHP risk identifier interviews in order to assess how the
program staff could personalize the care provided to the patient. The enrollments
include personal questions about the patient’s health, mental health, and social history
and take at least 30-45 minutes to complete.
•Enrolled clinic patients in MIHP.
•Asked questions in non-judgmental manner.
•Asked clarifying questions to acquire accurate information.
•Actively listened to patients concerns and answered questions.
•Participated in reflective supervision to assess any discomfort I felt during
interview process.
Skills Learned/Acquired:
•Rapport Building
•Motivational Interviewing Techniques
•Compiled patient charts with thorough information.
•Maintaining personal boundaries.
•Learned to separate personal feelings from client’s feelings.
Lessons Learned:
•Seek supervision when patient interactions are troubling to you.
•Each patient has a different story with differing levels of need.
•Patients’ needs are more important than my personal feelings.
Overall Impact: Originally, the thought of working with high-risk patients provoked an
anxious response from myself. I would panic and worry that I wouldn’t know the right
thing to say, but overtime, it became evident that I did not have to know what to say.
When I focused on the patient rather than my own worries, the empathic responses
came much more naturally than I would have expected. Now, I can confidently interact
with patients, focus on their needs, and think about interventions and referrals that will
benefit them most.

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Winter2016

  • 1. Madinah Luqmaan: Key Learning Experience Winter 2016 Title: Being Present with Maternal Infant Health Program Patients Patients Introduction/Description: When I first began my field placement at the Maternal Infant Health Program (MIHP), I was extremely paranoid about my own experience with the patients, and spent little time considering what the patient was saying and experiencing. However, once I began enrolling clinic patients in the program, it became easier for me to be present for patients and their experiences. Overall Importance: As a result of being present with patients, I learned how to effective engage with them and gather information beyond what is asked on the assessment. Not only did this bring clarity to their narrative, but also helped me build rapport with the women. I learned to empathize with and actively listen to patients, which made them feel supported. Additionally, it allowed me to ignore my personal worries, and only think about experience of the patient in front of me. Tasks Carried Out: Conducted MIHP risk identifier interviews in order to assess how the program staff could personalize the care provided to the patient. The enrollments include personal questions about the patient’s health, mental health, and social history and take at least 30-45 minutes to complete. •Enrolled clinic patients in MIHP. •Asked questions in non-judgmental manner. •Asked clarifying questions to acquire accurate information. •Actively listened to patients concerns and answered questions. •Participated in reflective supervision to assess any discomfort I felt during interview process. Skills Learned/Acquired: •Rapport Building •Motivational Interviewing Techniques •Compiled patient charts with thorough information. •Maintaining personal boundaries. •Learned to separate personal feelings from client’s feelings. Lessons Learned: •Seek supervision when patient interactions are troubling to you. •Each patient has a different story with differing levels of need. •Patients’ needs are more important than my personal feelings. Overall Impact: Originally, the thought of working with high-risk patients provoked an anxious response from myself. I would panic and worry that I wouldn’t know the right thing to say, but overtime, it became evident that I did not have to know what to say. When I focused on the patient rather than my own worries, the empathic responses came much more naturally than I would have expected. Now, I can confidently interact with patients, focus on their needs, and think about interventions and referrals that will benefit them most.