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“A study on hiring process at PayTM (A subsidiary of One97
Communications)”
ABHISHEK DAS.
MBA 1st Semester.
Ashoka 1.
Roll No. – 02.
Eastern Institute for Integrated Learning in Management , Kolkata.
(Affiliated to Vidyasagar University, 2020)
Letter of Acknowledgement
Brief Profile of the Company
• Founded by Vijay Sekhar Sharma on August 2010 with an initial investment of $2 Million.
• PayTM started as online mobile recharge and DTH recharge platform.
• In 2013, the features of data recharge, landline bill payment and post-paid mobile recharge
were added.
• In 2014 , the features of online deals, education fees, metro recharges, electricity, gas, water and bill payments
and bus ticketing were added.
• In the same year, PayTM wallet was launched as a payment method for various services
including Uber and Indian Railways.
• Softbank, Alibaba Group, Berkshire Hathaway, SAIF Partners and ANT financials are
the major investors.
• PayTM is the pioneer among e-commerce platforms in India
• To undertake interview of the potential candidate for a particular job position and
evaluate them on the basis of the criteria set by the company.
• To schedule the interviews for the potential candidates as per database provided by the
company
• To undertake reference check of the potential candidates who would be hired on behalf of
the company.
Objectives of the study
Methodology
• Total Candidates Interviewed- 100.
• Sector- Collections.
• Job Position- ACM & ZCM
• Preferred Geographical Locations- Delhi-NCR
19%, Mumbai 7%, Chennai 5% Kolkata 3%,
Pan-India 8%, rest are for various Tier 1 cities
• Total Candidates Interviewed- 50.
• Sector- Sales.
• Job Position- Sales Manager.
• Preferred Geographical Locations- Bangalore-
36%, Mumbai 32%, Chennai 14% Kolkata
22%, rest are for various Tier 1 cities
Methodology
• Preliminary Interview Processes:
Logging in
Naukri.com and
starting Resdex
Inputting criteria
such as CTC,
location, previous
company etc.
Calling the candidates
individually to check if they are
interested for the role, and
confirming key information.
Produce the resultant
data set in an excel
sheet, often with
comparative graphs.
If
communication
skills are good
then enter the
names into the
database.
Submitting the
report to the
manager.
Methodology
• Searching and downloading CVs from Naukri using Resdex:
Resdex Resume search A typical candidate profile
• Reference Check process
Getting the
necessary
information from
the manager
Calling the references
individually to check
if they knew the
candidate.
Asking the references
specific questions and
evaluating various attributes
Produce the resultant
data set in a word file
in the form of a
report.
.
Submitting the
report to the
manager.
Methodology
• Interview Scheduling Process
Getting the
information about
the candidates
selected in 1st round.
Guiding the candidates
through Google Meet and
reschedule if required
Updating the
candidate with
feedback (if any).
Calling the candidates
individually to check if they
are available for the
interview.
Methodology
Data Presentation
• Preliminary interview data of one batch of candidates for collections profile are as follows:-
Name PreferredLocation CurrentCTC (InLPA) ExpectedCTC (InLPA) Notice Period(InDays) RelaventYears of Experience CommunicationRating
Shaikh Rahil Aurangabad 3 4.5 90 5 9
Abhishek Pandey Delhi 2.83 5 7 3 5
IsmailMohammad Rajasthan 4.53 6 90 20 7
Samir Sharma Raipur 6.29 7.5 90 13 8
BhupendraSingh Rajasthan 6.3 7.5 90 5 9
AnantChaturvedi Lucknow 5.5 7.5 45 6 6
Himmat Singh Haryana 6.25 7.8 7 7 7
Sharath Babu Rao Karnataka 6.4 7.8 60 13 8
Jagdish Sharma Rajasthan 6.55 9 30 20 6
SailendraSingh Delhi 9 10 60 13 7
Sandeep Rawal Haryana 10.33 13 90 1 7
Rakesh Joshi Pan-India 12.25 14 30 16 8
Vikas Vijan Mumbai 12.8 15 90 10 7
Pawan Rana Delhi 14 15 30 14 7
Pratik Kalia Pan-India 15.5 16.5 90 18 8
Vinay ShyamSaika Jaipur 18 19 90 15 8
Neeraj KrMishra Delhi 18 20 90 17 9
Data Presentation
Data Presentation
Preliminary interview data of one batch of candidates for Sales profile are as follows:-
Name PreferredLocation ExpectedCTC(InLPA) ReleventYearsofExperience CommunicationRating
JimVJoy Bangalore 10 7 8
SanawullaMulla Bangalore 7.5 6 6
VigneshNamala Mumbai 10 5 7
ManishParmar Mumbai 7.5 4.5 9
Sibyyohannan Bangalore 7.5 3 8
SajanBhatia Mumbai 7 5.9 7
DhareppaPujari Bangalore 9 6 7
Ajaypandey Bangalore 6.5 5.2 9
AmarMishra Mumbai 7.5 4 8
AwadheshSharma Mumbai 9 7 5
Data Presentation
Data Presentation
Interview Schedule Report:-
Name Time/RoundofInterview PreferredLocation CurrentCTC(InLPA) ExpectedCTC(InLPA) RelaventYearsofExperience Current/PreviousCompany
RamavtarChoudhary 7:40 PM/ 15-10-2020/ 1st Round Jaipur 9.5 10.1 2 VodafoneIdeaLimited
PushpendraSingh 8:20PM/15-10-2020/1stRound Jaipur 5.8 6.4 11 DewanHousingFinanceCorporationLtd
RahulGoswami 8:00PM/15-10-2020/1stRound Delhi 15 18.3 10 TataCapitalFinancialServices
GajendraSingh 7:00PM/15-10-2020/1stRound Rajasthan 3 4 6 MagmaFincorp
VinayMalhan 7:00PM/15-10-2020/1stRound Chandigarh 12 15.6 11 ClixCapitalServicesPvtLtd
KapildevYogi 7:20PM/15-10-2020/1stRound Ahmedabad 13.8 13.8 13 BajajHousing FinanceLtd
ShubhamModi 7:20PM/15-10-2020/1stRound Gujarat 9.8 10 14 Fullertonindiacreditcompany
SantajiShivajiShinde 7:00PM/15-10-2020/1stRound Solapur 4.1 5.15 5 BajajFinserv
NitishAgarwal 7:00PM/15-10-2020/1stRound Haryana 2.5 3.5 6.5 InduslandBank
MuthukumaranPalanivel 8:30PM/15-10-2020/2ndRound TamilNadu 15.45 16 19 Indiabulls
Sunny Kwatra 7:20 PM/ 15-10-2020/ 2nd Round NorthIndia 7.25 8.5 13 ESAFSmallFinanceBank
Sadanandam Sunnapu 7:00 PM/ 15-10-2020/ 2nd Round SouthIndia 5.21 6.5 14 Indiabulls
PuneetAgarwal 8:00PM/15-10-2020/2ndRound Bhopal 6.8 8.5 16 HDFCBank
Analysis and Findings
0
5
10
15
20
25
30
35
1
4
7
10
13
16
19
22
25
28
31
34
37
40
43
46
49
52
55
58
61
64
67
70
73
76
79
82
85
88
91
94
97
100
Experience vs Expected CTC
Relevant Experience (In years) Expected CTC (in LPA)
Collections Profile Sales Profile
• The salary package that the candidate demands is directly proportional to the relevant experience the candidate has.
• Discrepancies are found in some rare cases when the candidate is from a premier institute.
0
2
4
6
8
10
12
14
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49
Experience vs Expected CTC
Expected CTC (In LPA) Relevant Experience (In Years)
Inferences:-
0
2
4
6
8
10
12
14
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49
Communications rating vs Relevant experience
Communications Rating (Out of 10) Relevant Experience (In Years)
Collections Profile
0
5
10
15
20
25
30
1
4
7
10
13
16
19
22
25
28
31
34
37
40
43
46
49
52
55
58
61
64
67
70
73
76
79
82
85
88
91
94
97
100
Communications Rating vs Experience
Communication Ratings (out of 10) Relevant Experience (In years)
Sales Profile
• Candidates do not necessarily develop good communication skills with time.
• Communication skills might have been ignored before, but in the New Normal, it’s absolutely essential.
• Low communication skills rating is detrimental even for an experienced candidate.
Inferences:-
Analysis and Findings
Observations
• Communication skills is one of the most important attribute considered during preliminary selections.
• Candidates are reluctant to relocate from their preferred geographical location.
• Candidates unemployed due to the pandemic are less prone to negotiate for salary package.
• Candidates already in a secure job position are reluctant for a change during these tumultuous times.
• Job position is an important criteria a candidate looks for during change of employment.
• Candidates are more reluctant to communicate during the starting and ending of the work-hours.
• During the month-end, any candidate is unavailable for an interview.
Suggestions
• Synchronization between various departments in regards to availability while conducting interviews.
• Proper feedback mechanisms.
Challenges Faced
• Language barrier with the candidates.
• No definite working hours.
• Uncooperative Interviewees.
My Learnings
• To communicate with potential candidates with all over the country.
• To conduct preliminary interviews of potential candidates.
• To scour for candidates w.r.t several attributes by using proper tools at job portals like Naukri.com
• To prepare attribute-based reports of the interviewed candidates.
• To schedule interviews of potential candidates with department head and maintain an upgradable report
• To perform reference check of a candidate and submit the findings in a report form.
• To be able to answer any query of the candidate such as job description, location, position etc.
Conclusion
• The main objective of this project report was to understand the functioning and responsibilities of an
Human Resources professional during the hiring process in a major company like PayTM.
• Working from inside the department, the nuances, the nitty gritty details of the workings of the Talent
acquisition arm of the HR Department were understood.
• Several eye-opening inferences were drawn while being a part of the recruitment process of a great
organisation like PayTM, the pioneer of digital transaction in India.
• In all, the whole internship program helped me gather valuable knowledge which will be of great help
during my later corporate life.
Thank You

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Winter internship program project presentation at PayTM

  • 1. “A study on hiring process at PayTM (A subsidiary of One97 Communications)” ABHISHEK DAS. MBA 1st Semester. Ashoka 1. Roll No. – 02. Eastern Institute for Integrated Learning in Management , Kolkata. (Affiliated to Vidyasagar University, 2020)
  • 3. Brief Profile of the Company • Founded by Vijay Sekhar Sharma on August 2010 with an initial investment of $2 Million. • PayTM started as online mobile recharge and DTH recharge platform. • In 2013, the features of data recharge, landline bill payment and post-paid mobile recharge were added. • In 2014 , the features of online deals, education fees, metro recharges, electricity, gas, water and bill payments and bus ticketing were added. • In the same year, PayTM wallet was launched as a payment method for various services including Uber and Indian Railways. • Softbank, Alibaba Group, Berkshire Hathaway, SAIF Partners and ANT financials are the major investors. • PayTM is the pioneer among e-commerce platforms in India
  • 4. • To undertake interview of the potential candidate for a particular job position and evaluate them on the basis of the criteria set by the company. • To schedule the interviews for the potential candidates as per database provided by the company • To undertake reference check of the potential candidates who would be hired on behalf of the company. Objectives of the study
  • 5. Methodology • Total Candidates Interviewed- 100. • Sector- Collections. • Job Position- ACM & ZCM • Preferred Geographical Locations- Delhi-NCR 19%, Mumbai 7%, Chennai 5% Kolkata 3%, Pan-India 8%, rest are for various Tier 1 cities • Total Candidates Interviewed- 50. • Sector- Sales. • Job Position- Sales Manager. • Preferred Geographical Locations- Bangalore- 36%, Mumbai 32%, Chennai 14% Kolkata 22%, rest are for various Tier 1 cities
  • 6. Methodology • Preliminary Interview Processes: Logging in Naukri.com and starting Resdex Inputting criteria such as CTC, location, previous company etc. Calling the candidates individually to check if they are interested for the role, and confirming key information. Produce the resultant data set in an excel sheet, often with comparative graphs. If communication skills are good then enter the names into the database. Submitting the report to the manager.
  • 7. Methodology • Searching and downloading CVs from Naukri using Resdex: Resdex Resume search A typical candidate profile
  • 8. • Reference Check process Getting the necessary information from the manager Calling the references individually to check if they knew the candidate. Asking the references specific questions and evaluating various attributes Produce the resultant data set in a word file in the form of a report. . Submitting the report to the manager. Methodology
  • 9. • Interview Scheduling Process Getting the information about the candidates selected in 1st round. Guiding the candidates through Google Meet and reschedule if required Updating the candidate with feedback (if any). Calling the candidates individually to check if they are available for the interview. Methodology
  • 10. Data Presentation • Preliminary interview data of one batch of candidates for collections profile are as follows:- Name PreferredLocation CurrentCTC (InLPA) ExpectedCTC (InLPA) Notice Period(InDays) RelaventYears of Experience CommunicationRating Shaikh Rahil Aurangabad 3 4.5 90 5 9 Abhishek Pandey Delhi 2.83 5 7 3 5 IsmailMohammad Rajasthan 4.53 6 90 20 7 Samir Sharma Raipur 6.29 7.5 90 13 8 BhupendraSingh Rajasthan 6.3 7.5 90 5 9 AnantChaturvedi Lucknow 5.5 7.5 45 6 6 Himmat Singh Haryana 6.25 7.8 7 7 7 Sharath Babu Rao Karnataka 6.4 7.8 60 13 8 Jagdish Sharma Rajasthan 6.55 9 30 20 6 SailendraSingh Delhi 9 10 60 13 7 Sandeep Rawal Haryana 10.33 13 90 1 7 Rakesh Joshi Pan-India 12.25 14 30 16 8 Vikas Vijan Mumbai 12.8 15 90 10 7 Pawan Rana Delhi 14 15 30 14 7 Pratik Kalia Pan-India 15.5 16.5 90 18 8 Vinay ShyamSaika Jaipur 18 19 90 15 8 Neeraj KrMishra Delhi 18 20 90 17 9
  • 12. Data Presentation Preliminary interview data of one batch of candidates for Sales profile are as follows:- Name PreferredLocation ExpectedCTC(InLPA) ReleventYearsofExperience CommunicationRating JimVJoy Bangalore 10 7 8 SanawullaMulla Bangalore 7.5 6 6 VigneshNamala Mumbai 10 5 7 ManishParmar Mumbai 7.5 4.5 9 Sibyyohannan Bangalore 7.5 3 8 SajanBhatia Mumbai 7 5.9 7 DhareppaPujari Bangalore 9 6 7 Ajaypandey Bangalore 6.5 5.2 9 AmarMishra Mumbai 7.5 4 8 AwadheshSharma Mumbai 9 7 5
  • 14. Data Presentation Interview Schedule Report:- Name Time/RoundofInterview PreferredLocation CurrentCTC(InLPA) ExpectedCTC(InLPA) RelaventYearsofExperience Current/PreviousCompany RamavtarChoudhary 7:40 PM/ 15-10-2020/ 1st Round Jaipur 9.5 10.1 2 VodafoneIdeaLimited PushpendraSingh 8:20PM/15-10-2020/1stRound Jaipur 5.8 6.4 11 DewanHousingFinanceCorporationLtd RahulGoswami 8:00PM/15-10-2020/1stRound Delhi 15 18.3 10 TataCapitalFinancialServices GajendraSingh 7:00PM/15-10-2020/1stRound Rajasthan 3 4 6 MagmaFincorp VinayMalhan 7:00PM/15-10-2020/1stRound Chandigarh 12 15.6 11 ClixCapitalServicesPvtLtd KapildevYogi 7:20PM/15-10-2020/1stRound Ahmedabad 13.8 13.8 13 BajajHousing FinanceLtd ShubhamModi 7:20PM/15-10-2020/1stRound Gujarat 9.8 10 14 Fullertonindiacreditcompany SantajiShivajiShinde 7:00PM/15-10-2020/1stRound Solapur 4.1 5.15 5 BajajFinserv NitishAgarwal 7:00PM/15-10-2020/1stRound Haryana 2.5 3.5 6.5 InduslandBank MuthukumaranPalanivel 8:30PM/15-10-2020/2ndRound TamilNadu 15.45 16 19 Indiabulls Sunny Kwatra 7:20 PM/ 15-10-2020/ 2nd Round NorthIndia 7.25 8.5 13 ESAFSmallFinanceBank Sadanandam Sunnapu 7:00 PM/ 15-10-2020/ 2nd Round SouthIndia 5.21 6.5 14 Indiabulls PuneetAgarwal 8:00PM/15-10-2020/2ndRound Bhopal 6.8 8.5 16 HDFCBank
  • 15. Analysis and Findings 0 5 10 15 20 25 30 35 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 76 79 82 85 88 91 94 97 100 Experience vs Expected CTC Relevant Experience (In years) Expected CTC (in LPA) Collections Profile Sales Profile • The salary package that the candidate demands is directly proportional to the relevant experience the candidate has. • Discrepancies are found in some rare cases when the candidate is from a premier institute. 0 2 4 6 8 10 12 14 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 Experience vs Expected CTC Expected CTC (In LPA) Relevant Experience (In Years) Inferences:-
  • 16. 0 2 4 6 8 10 12 14 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 Communications rating vs Relevant experience Communications Rating (Out of 10) Relevant Experience (In Years) Collections Profile 0 5 10 15 20 25 30 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 76 79 82 85 88 91 94 97 100 Communications Rating vs Experience Communication Ratings (out of 10) Relevant Experience (In years) Sales Profile • Candidates do not necessarily develop good communication skills with time. • Communication skills might have been ignored before, but in the New Normal, it’s absolutely essential. • Low communication skills rating is detrimental even for an experienced candidate. Inferences:- Analysis and Findings
  • 17. Observations • Communication skills is one of the most important attribute considered during preliminary selections. • Candidates are reluctant to relocate from their preferred geographical location. • Candidates unemployed due to the pandemic are less prone to negotiate for salary package. • Candidates already in a secure job position are reluctant for a change during these tumultuous times. • Job position is an important criteria a candidate looks for during change of employment. • Candidates are more reluctant to communicate during the starting and ending of the work-hours. • During the month-end, any candidate is unavailable for an interview.
  • 18. Suggestions • Synchronization between various departments in regards to availability while conducting interviews. • Proper feedback mechanisms.
  • 19. Challenges Faced • Language barrier with the candidates. • No definite working hours. • Uncooperative Interviewees.
  • 20. My Learnings • To communicate with potential candidates with all over the country. • To conduct preliminary interviews of potential candidates. • To scour for candidates w.r.t several attributes by using proper tools at job portals like Naukri.com • To prepare attribute-based reports of the interviewed candidates. • To schedule interviews of potential candidates with department head and maintain an upgradable report • To perform reference check of a candidate and submit the findings in a report form. • To be able to answer any query of the candidate such as job description, location, position etc.
  • 21. Conclusion • The main objective of this project report was to understand the functioning and responsibilities of an Human Resources professional during the hiring process in a major company like PayTM. • Working from inside the department, the nuances, the nitty gritty details of the workings of the Talent acquisition arm of the HR Department were understood. • Several eye-opening inferences were drawn while being a part of the recruitment process of a great organisation like PayTM, the pioneer of digital transaction in India. • In all, the whole internship program helped me gather valuable knowledge which will be of great help during my later corporate life.