This document provides a summary of William Irons' work experience and qualifications. It outlines his expertise in tier 2 support for building automation systems and alarm transport systems. It details his experience supervising technicians and providing 24/7 remote support. It also lists his past roles at Verizon Services Corporation and Bell Atlantic/Verizon where he gained experience in fields such as building equipment maintenance, HVAC, electrical work, and fire alarm systems.