William Ugalde is a public relations and marketing professional with expertise in social media management, media relations, event planning, and customer service. He has over 3 years of experience managing customer service as the manager of Santa's Village Amusement Park. Currently, he is pursuing his bachelor's degree in public relations and advertising from DePaul University, with an expected graduation date of December 2016. He has held leadership roles such as research director for the Bateman Competition and senator for his residence hall counsel. His areas of expertise also include strategic planning, relationship building, and problem resolution.

1. WILLIAM M. UGALDE PUBLIC RELATIONS INTERN,MARKETING INTERN
847-877-6547  williamugalde8@gmail.com 205 Lake Drive  Algonquin
A top-performing public relations, social media and customer services professional offering expertise in special events
management, media relations, writing press materials and social media analytics report. Passionate, driven and
personable individual pursuing challenging and continuous learning opportunities in public relations, social media
management and customer servicesto utilize skills gained through education and practical experience within a reputable
organization to get the exposure and to meet and exceed organizational objectives.
Areas of Expertise include:
 Social Media Management  Competitive Intelligence  Media Coverage Reports
 Strategic Planning/Analysis  Relationship Building  Media Relations
 Excellent Team Player  Event Management  Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
SANTA’S VILLAGE AZOOSMENT PARK  East Dundee, IL May 2012 - Oct 2015
MANAGER
KEY ACCOMPLISHMENTS:
 Competently accomplished team of 17 employees and created work schedules.
 Accountable for arranging, conductinginterviewsand hiringnew personnel. Skillfullytrainedstaffon proper protocol
to deliver best possible guest relations throughout the premise.
 Proficiently handled and resolved a wide range of customer related issues. Organized events for all staff.
BATEMAN COMPETITION  Sept 2015 - Present
RESEARCH DIRECTOR
KEY ACCOMPLISHMENTS:
 Participated campaign involving substantial primary and secondary research. Synchronized several events to help
achieve goals.
 Engaged in extensive use of social media throughout the project.
Northwest Side Housing Center  Chicago, IL  Mar 2015 - June 2015
RESEARCH MEMBER
KEY ACCOMPLISHMENTS:
 Addressed internal communication issues. Conducted primary and secondary research, reach out to new clients.
 Established new social media strategies to each new client.
LEADERSHIP EXPERIENCE  Chicago, IL  Dec 2013 - June 2014
SENATOR FOR RESIDENCE HALL COUNSEL
KEY ACCOMPLISHMENTS:
 Systematized events with two other senators for our residence hall
 Sustained a budget of under $300.00 a month. Engaged in dailyinteraction with studentsto guarantee that residential
life met their needs through interviews.
VOLUNTEER EXPERIENCE & ORGANIZATIONS
Member of Public Relations Student Society of America Sept 2015, Present
DePaul Alliance for Latino Empowerment, Jan 2014 - June 2015
Provided aid to foster children with an organization known as Lydia Foster Home, Dec 2014 - Jan 2015
Volunteered at a PAWS animal shelter, Sep 2013 - Jan 2014
Big Brother Big Sisters, Big Volunteer, Dec 2012 - June 2013
EDUCATION & TRAINING
Bachelor of Arts in Public Relations & Advertising
DEPAUL UNIVERSITY | CHICAGO, IL| December 2016
Public relations writing, public relations research methods, crisis management, advertising, public relations
Campaigns, public speaking, journalism