Kaizen is a Japanese term meaning "improvement" or "change for the better." The document discusses MYPHONE's aims to focus on reducing variation, removing non-value-added activities, improving customer satisfaction, and better understanding how individual/group efforts affect others through process and system improvements. Process improvements are important for maximizing a company's ability to reach strategic goals and compete in changing business environments. Everyone in the organization must be involved in process improvements as "fire preventers" rather than just "fire fighters." An essential first step is for senior leaders to prioritize process improvements and communicate their importance throughout the organization.

1. OPERATIONS DEPARTMENT
“Kaizen”
Joan Ang
July 23, 2012

2. Kaizen
A Japanese term, which means
"improvement", or "change for the
better”

3. MYPHONE’s LEAP TO IMPROVEMENTS:
• It aims to focus on the following:
• Reduce Variation
• Remove activities that have no value to the
organization.
• Improve customer satisfaction.
• Better understand how individual and group
efforts affect other groups and individuals.

4. WHY
PROCESS & SYSTEM
IMPROVEMENTS
IMPORTANT?

5. • Process improvement can maximize
company’s ability to reach strategic goals.
• Growing organizations must constantly
evaluate their processes to compete in
today’s business environments and if
those processes are out of step with the
competition.

6. WHO
ARE THE
KEY PLAYERS
FOR THE IMPROVEMENTS?

7. YOU

8. • Process improvement requires everyone to
become a “fire preventer,” rather than a “fire
fighter.”

9. An essential first step in getting started
on process improvement is for the
senior leader to make it a command
priority.

10. The importance of process
improvement must be communicated
from the top.

11. Thank you!