For one eCommerce site that was experiencing a sharp increase in activity, in less than a week we selected and deployed more than one hundred ibbü experts to assist visitors with their purchases and free professional agents from the influx of online requests.

1. Use Case
How one company was able to double it’s
expert community in just 6 days
COVID-19
Hi, what can I help you
with today?
Hi, I am Ella, do you have
any questions regarding
our products?
Do you need help?

2. Base 100
140
160
180
120
200
March 16th March 23rd March 30th
+40%
April 6th
+51%
April 13th
+55%
visitor sessions
+55%
Number of sessions (base 100 on March 16th 2020)
Since the quarantine began, traffic on one
eCommerce site has remained at a constant high.

3. This community of independent experts provide support
to buyers via messaging during the pre-sales stage, with
the brand’s different product universes.
Company’s solution :
Growing their ibbü
expert community
+
The need for
immediate online
sales assistance
has become the
priority.

4. Over the span
of 6 days
more than 100
ibbü experts
the iAdvize teams activated
for said client, doubling their
original community.
Emma
Attentive HelpfulExpert guide

5. Base
100
150
0
50
200
250
300
March 9thMarch 2nd March 16th March 23rd March 30th April 6th April 13th
a level usually
reached during the high seasons
(winter holidays, sales, etc.)
,
The volume of online conversations
were multiplied by 2.7
x2.7
Number of conversations (base 100 on March 2nd 2020)

6. An optimal client satisfaction rate
The ibbü experts received
an average satisfaction rate
(CSAT) of 85% or higher
after each conversation
They responded, on
average, within 37 seconds
to online questions despite
the spike in activity.

7. Base
100
March 9thMarch 2nd March 16th March 23rd March 30th
transactions after
a conversations
x3.4
​​Number of transactions (base 100 on March 2nd 2020)
0
200
250
150
50
300
… and a higher transaction volume

8. iAdvize.com
Find out more about the
iAdvize Business Support
Package, which helps
companies maintain their
activity during COVID-19,
at
Support
plan
COVID-19