Roy McNally, Foundations Development Manager talks about the benefits of being listed on the TrustMark website

1. Roy McNally
Foundations
TrustMark and
The HIA Sector

2. Foundations
National body for home improvement agencies
Department for communities and local government

3. older / vulnerable client group
Interventions in the home
What’s a home improvement agency?

4. Why home improvement agencies?
Design their services around the needs of the client
Project manage works in the home
Protection from rogue traders
Casework to bring in other assistance measures

5. HIA Coverage

6. TrustMark?
What’s the Big Deal?

7. Why should we
join TrustMark?
There are so
many reasons….

8. You want to help
protect vulnerable
people….?

9. Protection
from rogue
traders

10. TrustMark is the
ONLY
government-
backed safe-
trader scheme!

12. You want develop
new revenue
lines from the
able-to-pay
market…?

13. ….TrustMark
allows you to list
your service on
the TrustMark
website…..

14. …Which is visited by
over 600,000
customers each
month, who are
willing to pay for the
services of safe and
assured contractors!

15. You want to give your
clients assurance that
you provide a safe and
assured service…?

16. ….You can use the
TrustMark logo on your
vehicles, stationary
and website….

17. Do you manage your own
safe-trader list?
Do you struggle with the
administration of
monitoring your
contractors?

18. ….From 2015 new Consumer
Rights legislation will be
introduced which will
place greater
responsibilities on
contractors and those
arranging them….

19. ….And EU directives on
Alternative Dispute
Resolution will
highlight those
organisations not
offering a proper route
of external arbitration….

20. TrustMark core
requirements will
ensure you are
operating within
the law

21. And Trustmark is now
even more effective,
with new website
features such as.…

22. ….User feedback and
ratings….

23. ….Insurance products
to offer clients to
cover workmanship
and give greater
peace-of-mind!….

24. Foundations can
provide you with
TrustMark
membership from
just £65 + VAT per
year!

25. Negotiating Changes to TrustMark Core
Requirements
Any external contractors used by HIAs must be TrustMark holders
Independent route of dispute resolution
Aspiration to provide a mandatory insurance product

26. How does HIA meet requirements of
Defects Liability and ADR?
TrustMarked
Home
Improvement
Agencies
External
Contractor
Internal
Contractor
(Handyperson)
Foundations
TrustMark
‘HIA’
Scheme
Operator
An HIA can be registered with
TrustMark if they:
Sign TrustMark agreement,
which includes confirmation
that……
• Always check contractor
insurance adequacy
• Ongoing monitors contractor
works
• Contractor code of conduct
• Always obtains and analyses
customer feedback
• HIA has a robust complaint
procedure with a final stage
route of independent
arbitration
Non
TrustMarked
Home
Improvement
Agencies
The Law
Consumer
Rights
Legislation
EU Directives
Diversity or
Independence
‘External’
Scheme
Operator
How to manage risk?
• Additional Insurance
products?
• Self- selection of
TrustMarked
contractors
• Self-Insure works?
• ADR?
Possible Solution – Employ an ‘External’
Scheme Operator
• Trustmark membership arranged by
scheme operator
• Cost borne by contractor
• Access to specialist insurance products

27. • Services are vetted and inspected
• Working to a set of Government-endorsed standards
• A code of customer care
• Local, trustworthy & reliable handypersons
• Complaints resolution procedure with access to ADR
• Strongly backed by Government
• Free to use, fully accessible 24/7 service
• Driven by shared core values and
not-for-profit ethos

28. www.foundations.uk.com
roym@foundations.uk.com
07525905384
@McNallyRoy
email
telephone
twitter
www.foundations.uk.com