SlideShare a Scribd company logo
Why Any
Small Business
can now
Out-market
Any Big
Business using
Digital
Sulin Lau
Head of Marketing Services, Maxis
GREAT 2016, Kuching
www.thinkthings.co
I didn’t
always work
here though
Armour
Weapons
Size
Experience
Simplicity
Speed
Thinking
Tools
We all know how the story ends…
Next 30-ish minutes…
How the Small can Beat the Big using Digital Tools
Maxis’ own digital journey (learning stuff the hard way)
Must we fight? Or can we BOTH win?
1
2
3
Next 30-ish minutes…
How the Small can Beat the Big using Digital Tools
Maxis’ own digital journey (learning stuff the hard way)
Must we fight? Or can we BOTH win?
1
2
3
#1: big guys are slow, social algorithms reward speed
#2: big is (usually) bland, poke fun
#3: taking on a giant opponent makes a small fella look
big
Link: Mini CEO challenges Porsche CEO https://www.youtube.com/watch?v=eYM6-RkHTCs
#4: why make a big budget ad if you can achieve
more by spoofing one?
Link: Newcastle “If we made it” trailer https://www.youtube.com/watch?v=wgbWvV6Oa4o
#5: While most businesses can’t afford traditional ads,
No business can afford NOT TO have a digital presence
My DIY “Retweet/Reshare
Me” marketing & lead
generation campaign
Total budget: $0
Most leads, loans,
conversions, donors and
funds raised ever in 1
fellowship stint
#5: No business can afford NOT TO have a digital
presence
From “boring” B2B science.. …To taking 2nd generation family
biz to next level
#5: No business can afford NOT TO have a digital
presence
“You got death.
We got answers”
(5 mil YouTube views +
a book deal)
Next 30-ish minutes…
How the Small can Beat the Big using Digital Tools
Maxis’ own digital journey (learning stuff the hard way)
Must we fight? Or can we BOTH win?
1
2
3
Real change always starts with breaking old habits
A War Against Paper
Remove lengthy forms, stamps, and
signatures that slow us down, dissipate
energy with friction, cost us money and
errors
Eliminate walls
between departments, and between exec
suites, corner offices and cubicles
Let data drive decisions
Not Highest Paid Person’s Opinion
The internet is changing how Malaysians
behave as customers
HOW WE PAY
FOR STUFF
HOW WE DON’T
WAIT ANYMORE
HOW WE FORM
OPINIONS
HAS ALREADY CHANGED
Keep up with our customers
or risk losing them
#1: New ways of nownownow speed
Customers want stuff yesterday…
or you’ve lost them
#2: New ways of cash
Digital currency for
games, apps, movies,
music
Top up via App
Top up coupons
& codes
#3: New ways of serving customers better
Filter conversations by keyword,
location, sentiment, even klout score
#4: New ways of sharing our space
All senior and mid management gave up personal rooms in the
renovation,
and freed up loads of shared spaces
#4: New ways of sharing our space
Using our new offices as brand
evangelism tool
• “Host your startup gathering/seminar at
Maxis”
• Office as best soft evangelism tool for our
beliefs, New ways of working
#5: New ways of empowering our people
- data to drive decisions
Which days / post types get
the most shares?
Which device campaigns
drove high traffic – with high
conversions and low cost?
#6: … and new ways of managing efficiently
And the list goes on….
Next 30-ish minutes…
How the Small can Beat the Big using Digital Tools
Maxis’ own digital journey (learning stuff the hard way)
How can we help each other – big companies &
startups
1
2
3
Companies Small + Large
partnering for growth
+
+
+
Changing
customer
New ways
of selling &
marketing
New types of
businesses
New
workforce
demands
Enough from me.
You?
Add:
Sulin Lau or @sulinlau
Slideshare.net/flipside247
follow:
Keep in touch, Ok?

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Why Any Small Business can now out-market Any Big Business using Digital

  • 1. Why Any Small Business can now Out-market Any Big Business using Digital Sulin Lau Head of Marketing Services, Maxis GREAT 2016, Kuching
  • 3.
  • 5. We all know how the story ends…
  • 6. Next 30-ish minutes… How the Small can Beat the Big using Digital Tools Maxis’ own digital journey (learning stuff the hard way) Must we fight? Or can we BOTH win? 1 2 3
  • 7. Next 30-ish minutes… How the Small can Beat the Big using Digital Tools Maxis’ own digital journey (learning stuff the hard way) Must we fight? Or can we BOTH win? 1 2 3
  • 8. #1: big guys are slow, social algorithms reward speed
  • 9. #2: big is (usually) bland, poke fun
  • 10. #3: taking on a giant opponent makes a small fella look big Link: Mini CEO challenges Porsche CEO https://www.youtube.com/watch?v=eYM6-RkHTCs
  • 11. #4: why make a big budget ad if you can achieve more by spoofing one? Link: Newcastle “If we made it” trailer https://www.youtube.com/watch?v=wgbWvV6Oa4o
  • 12. #5: While most businesses can’t afford traditional ads, No business can afford NOT TO have a digital presence My DIY “Retweet/Reshare Me” marketing & lead generation campaign Total budget: $0 Most leads, loans, conversions, donors and funds raised ever in 1 fellowship stint
  • 13. #5: No business can afford NOT TO have a digital presence From “boring” B2B science.. …To taking 2nd generation family biz to next level
  • 14. #5: No business can afford NOT TO have a digital presence “You got death. We got answers” (5 mil YouTube views + a book deal)
  • 15. Next 30-ish minutes… How the Small can Beat the Big using Digital Tools Maxis’ own digital journey (learning stuff the hard way) Must we fight? Or can we BOTH win? 1 2 3
  • 16.
  • 17.
  • 18. Real change always starts with breaking old habits
  • 19. A War Against Paper Remove lengthy forms, stamps, and signatures that slow us down, dissipate energy with friction, cost us money and errors
  • 20. Eliminate walls between departments, and between exec suites, corner offices and cubicles
  • 21. Let data drive decisions Not Highest Paid Person’s Opinion
  • 22. The internet is changing how Malaysians behave as customers HOW WE PAY FOR STUFF HOW WE DON’T WAIT ANYMORE HOW WE FORM OPINIONS HAS ALREADY CHANGED
  • 23. Keep up with our customers or risk losing them
  • 24. #1: New ways of nownownow speed Customers want stuff yesterday… or you’ve lost them
  • 25. #2: New ways of cash Digital currency for games, apps, movies, music Top up via App Top up coupons & codes
  • 26. #3: New ways of serving customers better Filter conversations by keyword, location, sentiment, even klout score
  • 27. #4: New ways of sharing our space All senior and mid management gave up personal rooms in the renovation, and freed up loads of shared spaces
  • 28. #4: New ways of sharing our space Using our new offices as brand evangelism tool • “Host your startup gathering/seminar at Maxis” • Office as best soft evangelism tool for our beliefs, New ways of working
  • 29. #5: New ways of empowering our people - data to drive decisions Which days / post types get the most shares? Which device campaigns drove high traffic – with high conversions and low cost?
  • 30. #6: … and new ways of managing efficiently
  • 31. And the list goes on….
  • 32. Next 30-ish minutes… How the Small can Beat the Big using Digital Tools Maxis’ own digital journey (learning stuff the hard way) How can we help each other – big companies & startups 1 2 3
  • 33. Companies Small + Large partnering for growth + + +
  • 34. Changing customer New ways of selling & marketing New types of businesses New workforce demands
  • 35.
  • 37. Add: Sulin Lau or @sulinlau Slideshare.net/flipside247 follow: Keep in touch, Ok?