W.H.Bender Quote 55 - ProActive Management Plan
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Every restaurant and food service brand must have a ProActive Management Plan for continual operation improvement and team member training and development. Have your TEAM go from knowing to doing. William Bender, FCSI, developed the ProActive Management™ Mindset and Toolbox for restaurant managers and team members to use to end FOREVER the practice of reactive management. The typical restaurant manager’s approach, and often their habit of “putting out fires” — situations and causes of unprepared teams — will keep you from developing your team members and successfully delivering your brand to guests. You only get one opportunity to engage guests and serve them so they will become loyal brand ambassadors. Contact Bill Bender, FCSI at whb@whbender.com
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Your voice, smiling, facial expressions, body language, and genuine Hospitality are tightly connected. Always strive to be a Hospitality service professional.
The importance of Smiling is vital in the hospitality industry. People who were or are being raised and educated on digital devices have not had the opportunity to learn and use the necessary and multiple communication skills the way previous generations did. It's a lost art that needs to be presented to the generations that followed the Baby Boomers. These are the generations alive today: Generation X, Generation Y (Millennials), Generation Z, and Generation Alpha.W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalWilliam (Bill) H. Bender, FCSI
Influential restaurant and food service industry networking is a necessity for business success. In this highly digitized world of devices, apps, and platforms, I prefer to pick up my phone, dial, and TALK to a live person. Phone-to-phone and person-to-person may get you to a face-to-face.W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...William (Bill) H. Bender, FCSI
California ProStart is extremely valuable to high school students seeking education for careers in hospitality and food service. Team California was exceptional at the National ProStart Invitational 2024, taking FIRST PLACE for the Management competition, and Culinary took 10th. Congratulations to these California team members!W.H.Bender Quote 60 - California ProStart is valuable to high school students...
W.H.Bender Quote 60 - California ProStart is valuable to high school students...William (Bill) H. Bender, FCSI
A Restaurant Manager’s habit of greeting and welcoming each arriving Team Member as they start a shift, then saying goodbye and genuinely thanking them at the end of their shift, is always well-received. Never underestimate the value of one-on-one, sincere personal communication with your team. It’s exemplary leadership and helps build a positive company culture. W.H.Bender Quote 58 - A Restaurant Manager’s habit of greeting and welcoming ...
W.H.Bender Quote 58 - A Restaurant Manager’s habit of greeting and welcoming ...William (Bill) H. Bender, FCSI
"If I Would Have Known Then"
Come join our consultant panel as they sit down and tell their stories. Our moderator, Foodservice Consultant magazine editor Michael Jones, will ask the probing and fun questions leading to some serious and some light hearted stories about their career paths from beginnings to today. Learn from their triumphs, mistakes, and life experiences together.
Moderator: Michael Jones
Panelists:
Bill Bender, FCSI
Ben Gregoire, FCSI
Christine Guyott, FCSI RDN
Joe Mora, FCSI
Bill founded W.H. Bender & Associates in 1996, a Restaurant and Foodservice consultancy in San Jose, California. He specializes in Restaurant Operations Best Practices, Emerging Chain Development, ServPoints Sequence of Service Design, Concept Regeneration, Sales Building, and Profitability Performance.
His deep industry knowledge and tight focus on restaurant fundamentals obtain results for clients – high volume independents, start-up concepts, and emerging brands. His client list includes Cheers Boston, The Loop Pizza Grill, Jacksonville, Florida, Green Street Restaurant, Pasadena, and Erik’s DeliCafe, San Jose.
More about Bill:
He has been a Professional Member of the FCSI since 2000 and previously chaired the FCSI Council of Professional Standards.
He is an active member of the California Restaurant Association and emeritus director of the California Restaurant Foundation
He is an NRA Educational Foundation ProStart® Hospitality committee member, delivering orientation and mentoring for one thousand students and teachers yearly at the NRA Show in Chicago.
He was the grand prize winner of the Pepsi-Cola “Name the System” Contest in 1969, winning an Aztec Avenger GT12X Sports Car before he had a driver’s license.William H. Bender, FCSI Session If I Would Have Known Then Bill founded W.H. ...
William H. Bender, FCSI Session If I Would Have Known Then Bill founded W.H. ...William (Bill) H. Bender, FCSI
Recommended
Your voice, smiling, facial expressions, body language, and genuine Hospitality are tightly connected. Always strive to be a Hospitality service professional.
The importance of Smiling is vital in the hospitality industry. People who were or are being raised and educated on digital devices have not had the opportunity to learn and use the necessary and multiple communication skills the way previous generations did. It's a lost art that needs to be presented to the generations that followed the Baby Boomers. These are the generations alive today: Generation X, Generation Y (Millennials), Generation Z, and Generation Alpha.W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalWilliam (Bill) H. Bender, FCSI
Influential restaurant and food service industry networking is a necessity for business success. In this highly digitized world of devices, apps, and platforms, I prefer to pick up my phone, dial, and TALK to a live person. Phone-to-phone and person-to-person may get you to a face-to-face.W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...William (Bill) H. Bender, FCSI
California ProStart is extremely valuable to high school students seeking education for careers in hospitality and food service. Team California was exceptional at the National ProStart Invitational 2024, taking FIRST PLACE for the Management competition, and Culinary took 10th. Congratulations to these California team members!W.H.Bender Quote 60 - California ProStart is valuable to high school students...
W.H.Bender Quote 60 - California ProStart is valuable to high school students...William (Bill) H. Bender, FCSI
A Restaurant Manager’s habit of greeting and welcoming each arriving Team Member as they start a shift, then saying goodbye and genuinely thanking them at the end of their shift, is always well-received. Never underestimate the value of one-on-one, sincere personal communication with your team. It’s exemplary leadership and helps build a positive company culture. W.H.Bender Quote 58 - A Restaurant Manager’s habit of greeting and welcoming ...
W.H.Bender Quote 58 - A Restaurant Manager’s habit of greeting and welcoming ...William (Bill) H. Bender, FCSI
"If I Would Have Known Then"
Come join our consultant panel as they sit down and tell their stories. Our moderator, Foodservice Consultant magazine editor Michael Jones, will ask the probing and fun questions leading to some serious and some light hearted stories about their career paths from beginnings to today. Learn from their triumphs, mistakes, and life experiences together.
Moderator: Michael Jones
Panelists:
Bill Bender, FCSI
Ben Gregoire, FCSI
Christine Guyott, FCSI RDN
Joe Mora, FCSI
Bill founded W.H. Bender & Associates in 1996, a Restaurant and Foodservice consultancy in San Jose, California. He specializes in Restaurant Operations Best Practices, Emerging Chain Development, ServPoints Sequence of Service Design, Concept Regeneration, Sales Building, and Profitability Performance.
His deep industry knowledge and tight focus on restaurant fundamentals obtain results for clients – high volume independents, start-up concepts, and emerging brands. His client list includes Cheers Boston, The Loop Pizza Grill, Jacksonville, Florida, Green Street Restaurant, Pasadena, and Erik’s DeliCafe, San Jose.
More about Bill:
He has been a Professional Member of the FCSI since 2000 and previously chaired the FCSI Council of Professional Standards.
He is an active member of the California Restaurant Association and emeritus director of the California Restaurant Foundation
He is an NRA Educational Foundation ProStart® Hospitality committee member, delivering orientation and mentoring for one thousand students and teachers yearly at the NRA Show in Chicago.
He was the grand prize winner of the Pepsi-Cola “Name the System” Contest in 1969, winning an Aztec Avenger GT12X Sports Car before he had a driver’s license.William H. Bender, FCSI Session If I Would Have Known Then Bill founded W.H. ...
William H. Bender, FCSI Session If I Would Have Known Then Bill founded W.H. ...William (Bill) H. Bender, FCSI
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W.H.Bender Quote 55 - ProActive Management Plan
- 1. Every restaurant and food service brand must have a ProActive Management Plan for continual operation improvement and team member training and development. Have your TEAM go from knowing to doing. William H. Bender, FCSI Founder W.H. Bender & Associates