Let’s define Speed of Service. People have pre-determined expectations for service and the experience in a restaurant. When do they get their order of drinks or food? Start with the most time-sensitive: QSR – 90 seconds to 3 minutes Fast Casual – 4-5 minutes Casual Dining – 12-14 minutes Fine Dining / Destination Restaurant – 30 minutes plus If more than 4 People are queuing, you are losing Sales.

1. Let’s define Speed of Service. People have
expectations for service and the experience in a
restaurant. When do they get their drinks or food?
Start with the most time-sensitive:
QSR – 90 seconds to 3 minutes
Fast Casual – 4-5 minutes
Casual Dining – 12-14 minutes
Fine Dining – 30 minutes plus
If more than 4 People are queuing,
you are losing Sales.
William H. Bender, FCSI
Founder
W.H. Bender & Associates