WhatsApp is known as the most widely-used communication app in the world today. Almost everyone is using it to communicate with family and friends. With such popularity, does it mean it is also suitable for use in work settings? With specific communication needs, like in hotels, WhatsApp should be used along with other complementary apps in order to be able to cover the needs perfectly. Check out this article for further information:http://bit.ly/2GaAciw

1. WhatsApp for
Business Communication
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2. WhatsApp is the most widely-
used social messaging app in
the world with:
◆ More than 1 billion downloads worldwide
◆ 50 billion messages being exchanged
daily
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3. People love using WhatsApp
because:
◆ All friends and family are using it
◆ Its simple interface
◆ Its straightforward features
◆ It’s easy to get familiar with
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4. Hotels use WhatsApp for:
◆ Connecting guests with the hotel to
improve their experience
◆ Internal communication between staffs
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5. With its fast-paced and demanding
communication nature, is
WhatsApp suitable for internal
communication use in hotels?
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6. Here are some points to consider
about using WhatsApp in for
hotel staff communication:
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7. 1.
WhatsApp requires
Phone Numbers
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8. WhatsApp requires Phone Numbers
To communicate on WhatsApp, you need to first
add others’ phone numbers as contacts on your
phone. It is:
◆ Impractical
◆ Inefficient
Since you need to know everyone in the company’s
phone numbers to communicate with them.
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9. 2.
WhatsApp doesn’t have
Admin Backend Access
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10. WhatsApp doesn’t have Admin Backend Access
Backend access is vital in work communication
settings. You can:
◆ Manage users & groups
◆ Send company-wide announcement
All within just a couple of minutes.
With WhatsApp, everything must be done manually
by each user.
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11. 3.
WhatsApp Features
cause Distractions
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12. WhatsApp Features cause Distractions
All WhatsApp features are built to:
◆ Make communication with friends and family more
FUN!
For example:
◆ Status feature → post videos/images which can be
seen by their contacts for 24 hours
Are you sure it helps the employees in doing their job?
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13. 4.
WhatsApp Voice Messaging
is NOT Real-Time
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14. WhatsApp Voice Messaging is NOT Real-Time
Aside from text, WhatsApp has voice messaging feature.
It is FUN, but NOT instant, since:
◆ The receiver can only hear after the sender is
finished talking
So, it’s NOT suitable for fast and urgent communication
in hotels.
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15. 5.
WhatsApp Privacy settings
enable Stealth Mode
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16. WhatsApp Privacy settings enable Stealth mode
People LOVE WhatsApp since they can choose to show or
hide their visibility. Users can choose:
◆ Show their last seen or not
◆ Show they have read the messages or not
Imagine in a working context, you assign a task to your
staff, but you have no idea they have read your message
or not.
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17. 6.
WhatsApp doesn’t provide
Live Support
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18. WhatsApp doesn’t provide Live Support
Users can always contact support when issues arise.
But, don’t expect for a LIVE chat.
In social communication, you can always switch to
another communication app.
But, in a business context, it’s tough to switch to
another app when you have multiple active groups on
WhatsApp.
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19. 7.
WhatsApp mixes both
Work & Personal Life
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20. WhatsApp mixes both Work & Personal Life
You will get work messages on the same platform where
you get your personal messages.
It’s inconvenient and potentially makes people become
overwhelmed with work.
For similar reasons, there are personal, and business
email addresses, so that people can have a well-
balanced life between work and personal.
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21. “
However, just because it’s not suitable for
use in a hotel environment, doesn’t mean
you shouldn’t use WhatsApp at all.
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22. WhatsApp x other communication tools
You can explore other
communication tools with
functions that WhatsApp don’t
provide to cover your specific
communication needs.
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23. Fast & Real-Time
communication
◆ Your contact will hear as
you speak.
◆ Screen-less
communication with
headset.
◆ Fast, easy and convenient.
◆ Suits hotels’ working pace.
WhatsApp x VoicePing
Paging for Urgent matters
◆ The person you page will
get constant notification
every 30 secs until they
clear it by opening your
message.
◆ Complement WhatsApp’s
stealth feature.
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24. Easy Contact Adding
◆ Type their names, if they’re
existing users, they will
show up.
◆ No phone numbers
required
◆ Same email domain will be
grouped together as
company users for easier
adding.
WhatsApp x VoicePing
Reliable Speed & Low Latency
◆ Fastest speed compared to
other similar apps.
◆ Lowest latency compared to
other similar apps.
◆ It means the fastest time to
send and receive
messages.
◆ Applied to all networks: 3G,
4G, Wi-Fi.
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25. Have you found the right
Communication Tool that suits
your business perfectly?
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26. Shoot us an email!
fifi@smartwalkietalkie.com
Or Check Our
Hotel Communication Solution
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27. Visit our Website:
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