This week's #ICMIchat was all about year-end planning. We discussed hiring strategies for 2017, new service channel implementation, emerging trends, and more. Click through the presentation to find out what leading contact center experts have planned for the coming year! What's on your radar? Share your plans and priorities in the comments.

1. What’s on your contact
center’s radar for 2017?

2. A recap from the December 13, 2016 #ICMIchat

3. Q: Does your contact
center/company have
plans to hire in 2017?
What positions?

6. Q: What tips can you
share for improving the
recruiting and hiring
process in 2017?

10. Q: Does your contact
center plan to add any
new service channels next
year? Which ones, and
why?

13. Q: What tips can you
share to help make
new channel
implementation less
daunting for agents?

18. Q: How do you plan to
improve employee
engagement in the
coming year?

22. Q: The number of remote
workers in the U.S.
continues to rise. How can
the #cctr better leverage
remote employees in the
future?

24. Q: What are your top
three business
priorities for 2017?

27. Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat