What's New in Ivanti Service Manager and Asset Manager 2020.3

Copyright © 2020 Ivanti. All rights reserved.Copyright © 2020 Ivanti. All rights reserved.
Version 2020.3
What’s New with
Ivanti Service & Asset Manager

Copyright © 2020 Ivanti. All rights reserved.
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Your Hosts for Today…
Dave Martinez - Product Marketing Manager
Alan Taylor - Principal Product Manager
Arlen Beylerian - Principal Product Manager
Jatin Khanna - Product Manager
Abhik Malik - Product Manager
Prasad Chowdekar - Product Manager
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Service & Asset Manager
- 2020 -

Service Manager - 2020 So far
Q 1 Q 2 Q 3 Q 4
2020.1
Cloud & On-
Premises
• Mobile Analyst -
Create Incident/Task
• ESM Content – HR
• EWS/O365 OAuth
Authentication
• Mobile – SSO
Support
• Mobile Analyst for On-
Premises
+ 2019.3.1 Features To
On-Premises
 Complete
2020.2
• Self Service Chat (Cloud
First)
• Mobile
• Push Notification
• Biometric Auth.
• Mobile Analyst – View &
Edit Service Requests
• ESM Content – Facilities
• CMDB Population from
Ivanti Neurons Features
• ISM Software Deployment
through Ivanti Neurons
 Complete
2020.3
• Self Service Chat Updates
• Mobile Analyst – Create
Service Requests
• Mobile Analyst - Assets
• ESM Content – SecOps
o In Progress
2020.4
Planned
Dec. 2020
Pending

Highlights for the 2020.2 Release
USER EXPERIENCE -
ANALYST UI UPDATES
SELF SERVICE CHAT MOBILE -
PUSH NOTIFICATIONS
MOBILE - BIOMETRIC
AUTHENTICATION
ESM CONTENT -
FACILITIES
MANAGEMENT
SOFTWARE
DEPLOYMENT
ASSET MANAGEMENT -
TURNKEY CMDB

Ivanti Neurons
Hyper-Automation Platform to Self-Heal, Self-Secure, and Self-Service from Cloud to Edge
Flexible Deployment
Cloud, On-Prem, Private-Cloud, and on the Edge
Self-Heal
Autonomous Edge: Ivanti Neurons for
Discovery, Optimize and Heal Endpoints,
IoT Edge Devices, and Applications for
Performance, and Configuration drifts
Self-Secure
Adaptive Security: Ivanti Neurons for Patch,
Compliance, and Auto-Remediation to prevent
security vulnerabilities and anomalies
Self-Service
Ambient Service: Ivanti Neurons for preventing,
and remediating Service disruptions to provide
Contextual, personalized, anticipatory experience for
employees, consumers, and customers

Ivanti Service Manager
v2020.3

User Experiences for
Everyone, Everywhere
Service & Asset Manager 2020.3 will build upon past releases and focus capabilities in 3 key areas.
Automation Integration
Latest Release 2020.3

Mobile Analyst Experience
- Service Request -

Mobile Analyst
Create Service Request
Building on existing capability to manage incidents and
tasks; analysts on the go now have the ability to create and
manage service requests to ensure an even better customer
experience when interacting with IT.
New customers – OOTB
Existing customers – Available on Ivanti Marketplace on or
around September 10.

Self Service Chat Updates

Self Service Chat
Concurrent chat conversations for Analysts
Analysts can better manage high customer
interaction volume through Chat channels
by being able to interact with multiple
customers simultaneously.

Enterprise Service Management
Security Operations (SecOps)

Security Operations (SecOps) Pre-Built
Governance & Compliance Security Posture Security Incident Mgmt.
Define, Monitor and
Report
Define, Monitor and
Report
Log, Manage and
Respond

SecOps Content Demo

Mobile Analyst Experience
- Asset Management -

“
Using the mobile analyst app, the IT Analysts can
do their work from anywhere, at anytime. They
can search CI/assets and preform updates.
Mobile access for 360º view of the
lifecycle of an Asset. Additionally
while working remote, the analyst
can view a user's profile as well as
any incidents on the devices.

Integration with Ivanti Neurons

EPM SNMP Discovery
• Import SNMP devices from Ivanti Neurons
• Assign Asset type and subtype
• Unclassifiable devices appear as “unmanaged”
Enhanced Connector Mappings
Software Usage data from Software Insights
• CDW connector to update PO line items and quantities
• DCD mapping to include clusters and databases
• New “Medical Device” Asset Type
• Jamf Pro sync with Asset Type and Sub Type
• Populate software usage data on each device
under the Licensed Software tab
• Populate software usage data on each device in
Software Asset Installations tab
Improved Sync Performance
• Optimizing sync service to improve data flow from
Ivanti Neurons to Asset Manager
• More telemetry
Integration Improvements with Ivanti Neurons

Software Usage Details
Databases and Clusters
from DCD Connector
Medical Devices
Asset Type

Ivanti Neurons for ISM Cloud Only
• Content package on Marketplace to enable integration
• Populate CMDB CI table from Ivanti Neurons
• Default mapping of Ivanti Neurons DeviceType to ISM Parent type
• Edit mappings as needed
Who needs the content package and how do I get it?
• Any ISM only tenant that was implemented with pre-2019.3 content
• Will be available on Ivanti Marketplace
• Validation of package in testing environment recommended
• Pro Services available to help if needed

Additional Updates

UPDATE: Release Cadence
Ivanti Moving to a Quarterly Release Model Across All Products
First
Release
~April
Second
Release
~July
Third
Release
~October
Fourth
Release
~January

Online Help Updates
NEW BEHAVIOR
Accessing In-Product Help Re-Directs to Online
Product Documentation
Ensures users always have access to the
latest Help information.
Access Product Documentation for Cloud
& On-Premises Deployments.

“
Improves usability by ensuring only
those roles optimized for mobile use
are available.
Mobile access to manage
Incidents, Tasks, Service Requests
and Assets has made a huge
difference for analysts who are
working remote.

Incorporating DocuSign to streamline the process of notifying
administrators of changes to the EULA.
Acceptance Dialog will appear when Administrator-level users log in.
o Ivanti is updating how we track acceptance
to the End User License Agreement (EULA).
Applicable to Administrators of Ivanti Service Manager.
EULA Update

Continued Focus on Quality
Delivering a great experience for our customers
Ivanti Continues to address issues to
ensure we deliver on our promise of :-
• Continued Quality
• Greater Security
• Accelerated Time to Value
• Investment Protection
• Optimized experience across platforms

Product Release Timing - 2020.3
Pilot ProductionStaging
Aug. 31 - Sept. 4 Sept. 7 - Sept. 17 Sept. 18 - Oct. 3 Oct. 3

REMINDER…
Leave a Review at Gartner Peer Insights
https://www.gartner.com/reviews/home
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products with your peers!

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