The document discusses the inadequacies of traditional anti-fraud methods, which have remained unchanged for two decades, leading to unnecessary declines for legitimate customers. It emphasizes the growing problem of e-commerce fraud, predicting a 55% increase in losses by 2018, and proposes behavioral analysis as a solution that effectively prevents fraud while ensuring a 100% approval rate for legitimate transactions. An example illustrates how current systems fail, as a legitimate transaction was declined despite the customer being verified, highlighting the need for improved fraud prevention technologies.

1. What We Learned
Working With

2. The Problem

3. Anti-fraud methods have not changed in 20 years
Anti-Fraud History

4. Legitimate customers experience delays while
transactions are in review.

5. This creates unnecessary declines, cancellations,
and more.
Legitimate customers experience delays while
transactions are in review.

6. Card Not Present
Errors
= a new problem

7. Merchants will be liable if they do not
insert a chip card correctly
October 1, 2015

8. Blanket protocols = too many legitimate customers declined
Traditional Anti-Fraud Methods

9. E-commerce fraud losses will grow 55% by 2018

10. The Solution

12. Behavioral analysis catches
80% of criminals before checkout

13. Thousands of data points
confirm customer identity

14. Measures a customer’s transaction patterns

15. ● 100% approval rate for legitimate customers
● 0 manual reviews
● 0 chargebacks
● 100% chargeback coverage GUARANTEE

16. When Forter wanted to pay us, we
intentionally went through

17. When Forter wanted to pay us, we
intentionally went through
Ironically, the legitimate transaction
was declined

18. When Forter wanted to pay us, we
intentionally went through
Ironically, the legitimate transaction
was declined

19. Forter had to call AMEX to
approve the purchase.

20. Forter had to call AMEX to
approve the purchase.
This process could have been
handled by Forter’s software

21. Forter had to call AMEX to
approve the purchase.
This process could have been
handled by Forter’s software
…if only Square was a customer.

22. We took all this
information

23. We took all this
information
And made a from it

24. What do you think?