What to expect when you become a client of StunningDIgitalMarketing.com

1. What to Expect When You Work with StunningDigitalMarketing.com
Updated September 21, 2018
Many people do not know what to expect when then work with an individual or a company.
That is why we prepared this document. It outlines what to expect and how is the best way to
communicate with our team.
At StunningDigitalMarketing.com we always work with a signed contract. That contract explains
time frames, payment terms, dates project is to be delivered and what is the scope of the
project.
All projects require a 50% upfront payment to start the project and the remaining balance is
due on completion. There are some exceptions to this rule.
During the scope of the project we will have many meetings. It is preferred that meetings take
place online using a video conferencing package called Zoom. There are many advantages to
using online video conferencing solutions:
1. They save transportation time.
2. We can record the session and share the recordings with you.
3. Online conferencing software allows us to share screens, whiteboards and more to
make the meetings run efficiently and effectively.
We do realize sometimes meetings are best in person. These meetings will be recorded as well
using an audio recorder and the meeting recordings will always be provided to our clients.
Business Hours
Our business hours for fixing any issues are Monday to Friday from 9am to 6pm. The exception
is if you have a premium support contract.
We do take pre-booked meetings from 9am to 9pm Monday to Friday and from 9am to 1pm on
Saturday’s.
We are closed on all Canadian Holidays and Over all Canadian Long Weekends.

2. Booking Time
To book time with us, we use an online booking system. It saves going back and forth to book
meetings. The link to book time with us is: https://app.hubspot.com/meetings/robert156
Reporting an Issue or Asking for Help
At StunningDigitalMarketing.com we require that all requests, incidents or changes be
submitted via email to robert@stunningdigitalmarketing.com.
We have changed our policy and now take requests for help via text messages. Please text (416)
624-7647 for all support requests.
All requests are responded to within 1 business day.
Newsletter
We send out Weekly newsletter to all our clients. Sometimes if warranted we will send out a
newsletter more often. We use the newsletter to update you on services, issues and more as it
pertains to Digital Marketing.
To sign up for your client newsletter please go to: https://stunningdigitalmarketing.com/client-
onboarding/
If you are not a client of StunningDigitalMarketing.com or know someone who could benefit
from free marketing help please go to: https://stunningdigitalmarketing.com/free-marketing-
newsletter/
Vacations
From time to time we do take vacations and are usually unavailable for the period we are on
vacation. All StunningDigitalMarketing.com clients will be informed at least 2 weeks before a
vacation starts.
During these vacations we are normally off the grid and unavailable.

3. Contact Us
There are several ways to contact us. Please remember that all change or problem requests
need to be made in email in writing.
1. On our Website: https://stunningdigitalmarketing.com/contact-us/
2. By phone: 416-624-7647
3. By email: robert@stunningdigitalmarketing.com