The document discusses proper etiquette for addressing people formally and informally in different situations. In business and formal situations, use titles like Mr., Mrs., Ms., Dr., Professor followed by the person's last name. More casual relationships use first names. Children and close friends/family may use pet names. Start with formal titles until the person invites you to use their first name. Restaurant staff should be addressed formally until a relationship is built.

1. Learning Beyond the Classroom Using formal and informal titles -By Anna http://skype-englishschool.com http://eikaiwa-skype.com

14. Learning Beyond the Classroom By Anna www.skype-englishschool.com