This document outlines five key aspects of crew resource management: 1) Listening actively instead of just hearing, 2) Understanding information provided and different roles/responsibilities, 3) Paying attention to details that could impact outcomes, 4) Focusing on comprehending meaning and following through on objectives, 5) Responding as a team regardless of role to work together using communication effectively. The overall message is effective crew communication requires actively listening, understanding different perspectives, focusing on implications, and responding collaboratively.

1. Justin Piedmont
Crew Resource Management

2. 1. Listening
 Don’t just hear-Listen!
 Hearing means the sound but listening means paying
attention to the sound.

3. 2. Understanding
 Understanding the information required and provided
 Understanding the position of the individual both
regarding the communication as well as the effects it
has to create.
 Example: Engineer vs. Pilot and what responsibilities
this entails.
What is the Communication the key to?

4. 3. Attention
 Attention to each word and phrase as well as what
information and prospective aftermath they create.
 Readiness to carry out any and all objectives which
they can and will result in.
What Does the Information Lead To?

5. 4. Focus
 Readiness to hear, understand and adhere to whatever
has been said.
What is the information
and What Does it Mean?

6. 5. Teamwork
 Response, response, response!
 Readiness to respond with the others involved in the
communication and the needs it creates.
 Understanding that no matter what position you are
in, you are just as important as the next…
Use the Communication to Work Together…No
Matter What!

7. The End